Deadline
Mar 05, 2027
Closing in 137 days
Location
N/A
United States
Employment
None
Reference
N/A
Posted
Sep 08, 2026
About the role
IT Help Desk
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Posting Details
Serve as first point of contact for the IT department when contacted by
phone and in person for assistance or requests.
Triage and log problems and requests for support using the ITSM
application.
Receive support, enhancement, and service inquiries; answer common
questions/inquiries.
Escalate specific/complex questions to the appropriate team member within
the organization.
Assist students with installing, and troubleshooting computer and software
related issues
Reset student email and domain account passwords
Provide excellent customer service
Assist with documenting all standard Service Desk operating procedures and
routinely update that documentation as procedures change.
Consistently follow policies and procedures related to how problems are
identified, received, documented, distributed, and corrected.
Provide support to Desktop Services as needed to move, remove or install
equipment throughout the campus.
Provide support to receive, store and prepare new equipment for
installation
Keep warehouse, Help Desk and tech benches orderly and safe by keeping
area organized and ready for technicians to utilize the space and free
from tripping hazards.
Must be able to lift desktop computers and peripherals as needed to
facilitate the work outlined.
None required.
Information Technology or Mass Comm Students that intend to work with the
public are preferred, but not required.
Ability to maintain composure in difficult situations.
Ability to work well with diverse faculty, staff, and students.
Basic knowledge of proper customer service.
Excellent written, oral, and interpersonal communication skills.
Basic knowledge in using Microsoft Office Suite, particularly Word and
Excel.
Ability to pay attention to accuracy even with many work interruptions.
Ability to be a self starter who is detail oriented.
Strong organizational skills with the ability to work independently.
Ability to maintain confidentiality, while complying with FERPA
regulations.
Ability to adhere to University & departmental policies and procedures.
Ability to solve practical problems and deal with a variety of concrete
variables in situations where only limited standardization exists.
Ability to learn new computer software quickly.
Proven ability to manage multiple tasks, projects and changing priorities.
Strong dependability – reliable, responsible, and dependable, and
fulfilling obligations.
Ability to maintain a professional appearance and office atmosphere.
Ability to be proficient with an integrated administrative system and
current computer software programs.
Ability to complete all physical tasks.
Do you qualify for work-study funds?
Yes
No
Not sure
What is your major?
Are you available on any shift
Yes
No
Documents Needed To Apply
Class Schedule (Student Employment Only)
Financial Aid Work Study Award Letter (Student Employment Only)
Resume
Cover Letter
Letter of Recommendation
Position Information
Job Title IT Help DeskPosition Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard, Ramlink, emails, and other IT programs that keep the campus running smoothly.
Federal Work-Study Awarded students preferred. Essential Duties and Responsibilities
Education, Certifications and/or Licenses
Experience
Knowledge, Skills & Abilities
Posting Detail Information
Posting NumberPosting Open Date Open Until Filled Posting Close Date Special Instructions to Applicants
Supplemental QuestionsRequired fields are indicated with an asterisk ().
(Open Ended Question)
Required Documents
Optional Documents
How to apply
Read the full posting, then apply through the employer's own site. Applications are handled by the institution, not by AcademicGates.
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