IT Help Desk Technician

The Kenai Peninsula College (KPC) is recruiting for Student IT Help Desk Technicians. The helpdesk provides first contact student, staff and faculty technical support. They are the first person a customer sees and often the first person a customer speaks with. They are expected to be courteous, prompt, and self-sufficient. Help desk employees will sometimes work nights with limited supervision.

100- Provide telephone support for technology-related problems to students, faculty, and staff - Identify and solve general to complex computer problems - Identify and refer field specific problems to senior technicians - Maintain computer labs - Maintain Inventory and Records - Create reports and perform data management tasks - Assist faculty and staff in the creation of accessible documents - Work under general direction - Other duties as assignedEssential

The KPC helpdesk provides first contact student, staff and faculty technical support. They are the first person a customer sees and often the first person a customer speaks with. They are expected to be courteous, prompt, and self- sufficient. Help desk employees will sometimes work nights with limited supervision.

Knowledge, Skills, Abilities: - Knowledge of Blackboard and UAOnline - Completion of approved customer service training - General Administrative Duties - Familiarity with video streaming services - Knowledge of HTML beneficial, but not required -Ability to become familiar with industry standards for accessible digital content and educational technology tools

Required Experience & Education:

- Must pass a skills assessment

NOTICE: Students must maintain enrollment and regular attendance for a minimum of at least 6 undergraduate credit hours or 6 graduate credit hours to be exempt from FICA (Social Security and Medicare) tax. A credit hour load below the minimum required for full-time student status will require the withholding of FICA tax (non-resident aliens on an appropriate visa who meet student employment criteria will continue to be exempt from FICA regardless of credit hour load). While in a student position, a student cannot hold any other type of simultaneous employment with the university.

Salary Information: This is a Student Assistant Level 2 Step 1, $11.34/hr Labor Pool at KPC. Special Instructions to Applicants:

For screening purposes, please submit a resume with your application.

This is a pooled position, which means that the position remains open over the entire academic year.

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www. alaska.edu/nondiscrimination

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Susan Browning, KPC HR Coordinator, at [email protected] or 907-262-0336

Advertised: 01 Jul 2023 Alaskan Daylight Time Applications close: 30 Jun 2024 Alaskan Daylight Time

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