Job title
IT/AV Service Delivery Officer
Job reference
REQ001443
Date posted
07/02/2025
Application closing date
02/03/2025
Location
Dundee
Salary
Grade 5, £26,038 - £29,659 (£26,338 - £29,959 from March 2025)
Contractual hours
35
Basis
Full time
Job category/type
Finance Infrastructure and Corporate Services
Attachments
Candidate Brief.pdf
Job description
IT/AV Service Delivery Officer
Grade 5, £26,038 - £29,659 (£26,338 - £29,959 from March 2025)
Full time, Permanent
Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students.
IT Services is a friendly, vibrant and fast-moving department with a focus on delivering excellent customer service and high quality digital technology services to our staff and students.
We now seek to appoint an experienced IT/AV Service Delivery Officer.
Reporting to the Senior IT Service Delivery Officer, you will deliver a highly professional 2nd line IT/AV support service using your broad experience of IT and AV technologies. This covers hardware and software, including laptops, desktops, tablets and mobile devices, printing, Microsoft Windows, MEM/SCCM for OS and application deployment. Experience of Apple Mac support and AV programming is desirable.
The post holder will have excellent problem solving skills, communication skills and be able to work under pressure. You will be expected to respond to staff, students and stakeholders' needs with the intention to provide an excellent service and able to work methodically, prioritising and managing tasks.
A full candidate brief can be found above which details the job description, person specification and application details.
If you believe you have the skills and experience for this exciting and challenging role, please submit your application by clicking apply online below.
Please note that we will only accept applications through our online recruitment system.
Committed to Equal Opportunities
Abertay University is a Scottish Registered Charity,
No: SC016040