IT Analyst and Customer Support Officer

University of York
February 15, 2024
Offerd Salary:£30,487 - £34,980
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
IT Analyst and Customer Support Officer


PCMIS Health Technologies Limited


£30,487 - £34,980 a year


Grade 5

Contract status


Hours of work


Based at

University of York campus (with some remote working options available)

Interview date

wc 19 February 2024

Posted Date


Apply by


Job Reference



  • Job Description 13074.pdf (PDF, 1803.39kb)
  • Role Description

    An exciting opportunity has arisen for an IT Application Analyst and Customer Support Officer for PCMIS Health Technologies Ltd, one of UK's leading digital health solution specialists.

    We are looking for a talented and enthusiastic customer focused individual to join our busy Support Team in PCMIS, making a difference to health care through the support of innovative digital health services.

    PCMIS Health Technologies Ltd provides digital services to over 12,000 health care professionals in the UK, Australia, Hong Kong and Ireland, supporting NHS services as part of the NHS Talking Therapies (previously IAPT) programme, as well as children and young people services, military veterans, HE student services, research trials and a range of other health services.

    PCMIS aims to transform health care impact through innovative digital health solutions and world leading evidence-based research to improve patient care and wellbeing across mental health and associated care pathways.


    You will play a key role in helping to make a difference to public wellbeing. This role will be responsible for providing customer focused day to day application support to health care services and end users of PCMIS, a web based digital health case management system. Responsibilities will include application support, database support and administration, end-user advice, guidance and video and telephone support.

    Skills, Experience & Qualifications needed

    A degree is essential in a technology related discipline, or equivalent experience

    Experience of providing high quality customer support and database administration

    In-depth knowledge and experience of supporting external clients

    The ability to demonstrate good communication and problem-solving skills

    Experience of supporting digital health applications, desirable, but training will be provided.

    What we offer

    A role where you can truly make a difference to people's lives through applied technology innovation.

    Salary Grade 5 £30,487 - £34,980 per year

    30 days annual leave per year (including 3 days between Christmas and New Year, plus Bank Holidays)

    Hybrid/Remote working arrangements and flexible start/end times

    Pension and Employee Benefits Scheme, including childcare vouchers, retail discounts, cycle to work, health plans, medical insurance, gym membership, flexitime.

    Deadline for submitting applications

    Applications must be received by 15 February 2024 (by midnight)

    Interview details

    Face to face interviews will be held at YO10 5DG wc 19 February 2024 (a test will be given before the interview). Note due to urgency of appointing to this role it is preferable that applicants should have a right to work in the UK.

    For informal enquiries

    Please contact: Byron George, PCMIS CEO at [email protected]

    The University strives to be diverse and inclusive – a place where we can ALL be ourselves.

    We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.

    We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

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