Position Details
Position Information
Position Title Intake Specialist
Posting Number 02407SA
Location See Work Arrangements
Grade or Pay Level See Salary Range
Salary Range $30.30 to $32.80 per hour. Salary is based on education and
experience.
Position Type Training Group Contract Employment
Posting Type Internal/External
Regular/Temporary Contract
Employment Type Full-Time
Posting Category Training Group
Start Date 11/18/2024
End Date 11/17/2025
Day of the Week Mondays to Fridays
Shift Please see Work Arrangements
Work Arrangements
This is a full time position (40 hours per week) located onsite at the Maple
Ridge WorkBC Employment Services drop in Centre. Working hours are Monday to
Friday with shifts that will include occasional evening shifts on Wednesdays
and Thursdays until 6:30pm.
What Douglas Offers
We offer the opportunity to do what you do best in an inclusive, collaborative
and collegial environment. At Douglas, our goal is to ensure our people are
valued and supported by promoting a healthy work-life balance, professional
growth, and development, as well as a safe and respectful workplace.
Transit-accessible campuses
Hybrid work arrangements for eligible positions
Competitive salaries
Excellent Health and Dental Benefits for eligible positions
Defined-Benefit Pension Plan for eligible positions
Professional Development funding
Access to our Fitness Centres and Classes
For more benefits information, click here !
The Role
The Client Intake Specialist welcomes and assists new Clients with
registration for WorkBC Employment Services. The role involves guiding Clients
through the intake process, determining appropriate application stream and
managing the flow of Client applications. The Intake Specialist works out of
the WorkBC Employment Services drop-in resource centre where they also support
Clients to access and use a range of job search and career planning tools.
Responsibilities
Client Engagement & Application Management:
Welcome new Clients warmly, ensuring they feel comfortable and supported
during registration;
Check the OES portal daily for new Client applications and respond within
1 business day;
Connect with Client to review their OES Application;
Assist Clients with completion of intake including:
Obtaining BCeID
Registration in OES
Completion of Client Questionnaire
Assess Eligibility for Case Management and when appropriate schedule
appointment with a Career Coach;
Review needs determination assessments as per WorkBC guidelines to
identify appropriate interventions and access to services;
Manage the flow of existing and new Client applications;
Ensure accurate tracking and follow-up mechanisms are in place for all
Client applications.
Client Support & Services:
Provide relevant information to Clients about WorkBC Employment services,
including job search assistance, employer connections, and career planning
resources;
Introduce Clients to the services offered through the resource room;
Refer Clients to community resources based on need;
Provide support and assistance in the resource room.
Team Collaboration & Communication:
Communication with Career Coaches and Employment Placement Specialists to
keep them informed about Intake appointments and progress;
Collaborate and case conference with the team to enhance service delivery
and Client support;
Attend and participate to contribute ideas and information in team
meetings.
Administrative Tasks:
Follow and contribute to Douglas College's ISO 9001 quality management
system;
Provide monthly reports to the centre manager on program activities
including Client numbers and referrals made;
Carry out miscellaneous administrative tasks as required to support the
team and Client service delivery.
To Be Successful in this Role You Will Need
Education
2 years Post-secondary education in a related field such as career
development, human services, social work or employment counseling;
Certified Career Development Practitioner (CCDP) certification or
willingness to pursue it is an asset.
Experience
Experience with Client intake services or customer service where helping
clients feel welcome and supported is a focus;
Familiarity with employment services and work with Clients who have
complex barriers (e.g., mental health, disability, long-term
unemployment) and diverse cultural backgrounds;
Knowledge of the local labour market and employment trends;
Experience using government reporting and database systems is preferred;
Experience conducting needs assessments for employment services is
preferred.
Skills
Strong communication skills: written, oral and active listening to
understand and respond to Client needs;
Interpersonal skills: Ability to establish rapport and maintain
professional relationships;
Problem-solving abilities: Skill in identifying and resolving issues that
may arise during Client intake and registration processes;
Technological proficiency: Proficient in MS Office Suite and online
meeting platforms and the ability to efficiently learn new software tools;
Organizational skills: Ability to manage multiple Client files, maintain
records, and conduct follow up.
Competencies
Client-centered approach: A commitment to providing a welcoming and
supportive environment, with sensitivity to the diverse needs and
backgrounds of Clients;
Team collaboration: Ability to work effectively and collaborate with
colleagues to ensure seamless service delivery;
Adaptability: Flexibility to work in a dynamic, performance-driven
environment with shifting priorities;
Cultural competence: Respect for equity, diversity and inclusion and how
to tailor services to meet the unique needs of different Client
populations.
Other Requirements
Commitment to continuous learning: A willingness to pursue professional
development opportunities, including potential certifications or training
in employment services and Client management;
Satisfactory criminal record check: Required for working with vulnerable
populations.
Link to Full Position Profile
Equity Statement
Douglas College is committed to fostering a diverse, inclusive and equitable
learning and working environment. In support of this journey, we welcome all
people to apply, including people from groups that are experiencing inequity,
including, but not limited, to Indigenous Peoples, racialized or persons of
colour, persons with mental or physical disabilities, persons who identify as
women, and/or persons of marginalized sexual orientations, gender identities
and expressions, and persons of all faith identities, age, marital status, and
parental status.
Needs a Criminal Records Check Yes
Posting Detail Information
Open Date 11/01/2024
Close Date
Open Until Filled Yes
Special Instructions to Applicant
Interested applicants must submit their application and all required documents
online on the Douglas College Career Site www. douglascollegecareers.ca.
Please ensure your resume clearly explains how you meet the required
knowledge, skills and abilities of the position for which you are applying.
All candidates selected for interview will need to bring original certificates
and diplomas of educational credentials noted on their resume.
Quick Link for Direct Access to Posting
https: // www. douglascollegecareers.ca/postings/13149
Supplemental Questions
Required fields are indicated with an asterisk ().
Are you legally eligible to work in Canada?
Yes
No
If you are not a Canadian Citizen or Permanent Resident, do you currently have a valid Canadian work permit?
Yes
No
Not Applicable
If you have a valid Canadian work permit, please indicate expiry date and the type of work permit you hold. (Type N/A if not applicable).
(Open Ended Question)
Are you a current or former Douglas College employee/student?
Current employee
Former employee
Current student
Former student
None of the above
If you are a current/former employee/student, enter your ID number. (Type in N/A if not applicable.)
(Open Ended Question)
How did you first find out about this employment opportunity?
Douglas College Careers Site
LinkedIn
Indeed
Social Media (Facebook, Instagram)
Personal Referral
Agency Referral
Professional Association Website
Colleges and Institutes Canada (CICAN)
Canadian Association of University Teachers (CAUT)
Douglas College CareerHUB
Career Fair or Other Hiring Event
Other
Glassdoor
Please confirm that you will maintain residency in the Lower Mainland for the duration of your employment.
Yes, I confirm
No, I am not able to meet this requirement
Documents Needed to Apply
Required Documents
Resume
Cover Letter
Optional Documents
References with Contact Information
Transcripts and/or Credentials
