Job Number: 524767
Classification: Student Assistant 2
Grade: Student Assistant 2
Work type: On Campus, Student Employee
Administrative Unit: University of Alaska Anchorage
School/Business unit: UAA Consortium Library
Location: Anchorage
Categories: Library/Physical/Social Sciences, Research/Science/Grants
The Instruction and Research Services Department is hiring student assistants to provide information services and technology assistance at our Information and Research Help Desk. Student assistants will assist library patrons with directions to areas of the library and campus, information about library and university services, basic questions about library resources, and will assist with technology on the library computers and in the adjacent computer lab. These positions provide the opportunity to strengthen and expand resume building skills such as customer service skills, IT technical skills, and information research skills. The Consortium Library promotes diversity, civility, equity, inclusion, and an appreciation for each unique member of our academic community.
Duties:The UAA/APU Consortium Library supports the educational and research programs of the University of Alaska Anchorage and Alaska Pacific University as well as serving as a major research library for Southcentral Alaska. The Instruction and Research Services Department at the Consortium Library is responsible for teaching students how to use the library and its resources and services.
Duties:
Work at the Information and Research Help Desk and in the computer lab providing excellent customer service, technology troubleshooting, and answering basic reference questions in-person, via phone, and online chat.
Instruct patrons on the use of library and computer lab equipment (printers, copiers, scanners, microfilm reader, etc.) and the productivity software available through the library and computer lab workstations. Examples include Microsoft Suite, Google Docs, PDFs, and many of the programs that are available in the computer lab.
Provide assistance to library patrons with account logins for the computers, email, Blackboard, UAOnline, and other university systems.
Help patrons with the printing process including wireless, adding money to cards or online accounts.
Assist patrons with using the library's website, catalog, resources, and information about services. Refer advanced questions to on-call librarians or to subject specialists.
Assist library patrons with navigating the university website and finding information about the university programs and services.
Effectively identify the patron's information needs in a manner that puts them at ease. Use effective listening and questioning skills.
Report service-related data by using transaction tracking software.
Knowledge, Skills, Abilities:
Applicant must be able and prepared to:
- Provide excellent customer service. - Communicate clearly and accurately in writing and verbally with patrons and staff. - Analyze situations, solve problems, troubleshoot technology issues. - Demonstrate working knowledge of or ability to quickly learn and effectively use the Library and university websites, the library catalog, and basic library resources. - Assist library patrons with laptop and desktop computers, printers, scanners, microfilm machine, and software on library and lab computers. - Quickly learn and assist others with new software and technologies. - Work independently, after training, without direct supervision. Self- motivation, initiative, and diligence are essential. - Continue learning on the job, to ask questions, and to ask for help when needed. - Manage multiple responsibilities simultaneously and work with frequent interruptions. - Be reliable and dependable.
Required & Preferred Experience:
Required: Minimum of one year of library experience; or a minimum of one year of work experience requiring customer service and technology experience.
Preferred: Familiarity with library resources and services. At least two semesters (24 credits) of college are greatly preferred.
Required Education:
Applicants must have a high school diploma or equivalent.
To be eligible for student employment at UAA, each applicant must: A. Be enrolled in the UA system with a minimum of six credit hours in the current semester of employment; or B. Have been enrolled in the preceding semester for six or more credit hours and demonstrate plans to enroll for six or more credit hours in the next semester for employment between semesters; and C. Have at least a 2.0 cumulative grade point average, or approval from the chancellor or the chancellor's designee.
Hours:
Although personal preferences will be considered, the Consortium Library has extensive hours and student assistants will be expected and scheduled to work around their classes within these hours:
Monday-Friday 9am to 9pm
Saturday-Sunday 12pm to 6pm
Student assistants will be scheduled to work up to a maximum of 20 hours per week during semesters, with the possibility of working during the summer and winter breaks.
Salary Information:
$12.77 per hour.
Special Instructions to Applicants:
Please submit the three following required documents:
1. Resume.
2. Cover letter.
3. References. Please include the names, email addresses, and telephone numbers of three professional references. Also include each individual's title or relationship to you.
Please note: This is a pooled position, which means that the position remains open over the entire academic year. Applications will be reviewed on a rolling, as-needed basis until a successful candidate is identified. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified
Being placed as a "Pool Applicant" is not a guarantee of a job offer or hire, nor does having worked one semester guarantee that a position will be available the following semester. Hiring decisions and continued employment are based on the quality of previous work.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www. alaska.edu/nondiscrimination
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
If you have any questions regarding this position, please contact Page Brannon, Head of Instruction and Research Services, at [email protected] or (907) 786-1873.
Advertised: 01 Jul 2023 Alaskan Daylight Time Applications close: 30 Jun 2024 Alaskan Daylight Time
Apply now