Infrastructure Manager

University of Houston–Clear Lake
June 16, 2023
Offerd Salary:$71,171 - $78,288
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Infrastructure Manager


The Infrastructure Manager is responsible for the Cisco Unified Call Manager platform and associated voice collaborative applications. This position works with departments, contractors, and consultants to design, deploy, commission and administer the communications VoIP enterprise voice/data network infrastructure for the University in an Office of Information Technology leadership role. Performs move, adds, and changes for all VoIP and Infrastructure services, including but not limited to call accounting databases, data line installation and demolition, service tickets, billing, and supervision over staff and systems. Provides evening and after-hour support for planned and unplanned maintenance events.

Please note: This position may be eligible for remote work after 90 days of employment.


  • Oversees and manages the team responsible for the VoIP system and infrastructure including; assisting with the administration of the Cisco Unified Communications Platform ( i.e. Cisco Unified Call Manger, Cisco Unity Connection, Cisco Unified Presence, Cisco Unified Contact Center) and ensuring that construction and remodeling projects have accurate technology design plans, and effectively communicates changes and gaps in timelines that may impact project deliverables.
  • Leads in design, installs, develops, integrates, tests, commissions, documents, monitors, and handles ongoing maintenance of Voice over Internet Protocol (VoIP) system and Structured Cabling within OIT standards. Works with appropriate Information Technology (OIT) areas to ensure necessary security levels. Creates system documentation and best practices in concert with other team members and departmental requirements and objectives. Assists analysis efforts and issues resolution with enterprise wide impact.
  • Plans lifecycle replacement, coordinates outages, and implements voice network performance optimization methodologies for VoIP systems, applications, and hardware. Maintains monitoring and data-gathering systems for reporting and performance purposes.
  • Designs, engineers, and documents the communications and voice network infrastructure components and information technology division construction documentation.
  • Maintains, establishes, and develops new, close, and collaborative working relationships with stakeholders, customers, and vendors for all infrastructure areas.
  • Uses established project management protocols to lead the planning, execution, and successful completion of departmental projects. Facilitates the analysis of project needs and risks and recommends solutions. Assists with project and department budgets.
  • Exercises independent decision-making in IT necessary to ensure efficiency of VoIP and/or structured cabling Infrastructure for the University.
  • Actively participates in projects and develops an understanding of projects impacting service area, while ensuring service impact is minimized and agreed with Change Advisory Board (CAB) procedures. Provides evening and after-hour support for planned and unplanned maintenance events and performs related duties as assigned.
  • Qualifications


  • Associate's degree in Information Technology, Business or a related field, or an equivalent combination of education and experience.
  • Minimum four years of hands-on and best practices experience of campus Telecommunications, Cabling Infrastructure, Construction Projects and/or Data Center.
  • Ability to interact professionally with a variety of individuals using excellent written and verbal communication skills.
  • Ability to demonstrate strong requirements gathering, analytical, and time management skills.
  • Knowledge of proper installation of inside and outside plant communications infrastructure and terminations for a variety of communications medium.
  • Skills in facilitating resolution of campus communications copper and fiber optic infrastructure technical issues to develop appropriate solutions using practical knowledge and industry best practices. Considerable background in understanding the constraints and issues of large-scale production VoIP systems.
  • Ability to support, configuration, network and infrastructure systems related Data Centers, infrastructure redundancy design and implementation.
  • Ability to troubleshoot complex copper and fiber optic technical issues, using cable analyzers, electrical meters, Optical Time Domain Reflectometer OTDR/TDR, spectrum analyzer, and associated software.
  • Strong problem solving, collaboration, and planning skills. Strong team player with ability to inspire a team to meet project plans and goals.
  • Ability to work without supervision on daily tasks and projects and to coordinate implementations with end-users from various areas.
  • Knowledge of VoIP systems, Session Initiated Protocol and Primary Rate Interface connectivity technologies.
  • Ability to work within a data center environment and the ability to tolerate periods of continuous standing.
  • Desired:

    Bachelor's degree in Information Technology, Business, or a related field.

    Six years of experience and additional knowledge in Networks, Facilities, Safety, and/or Security systems.

    Required Attachments by Candidate: Resume

    Notes to Applicant:

    Full-time position with benefits. Background check required. To apply, please complete the online application and attach a resume. Applications without the required documents will be considered incomplete and disqualified. This position may be eligible for remote work after 90 days of employment.

    Salary: $71,171 - $78,288 per year


    : Full-time


    : C0053 Office of Info Technology

    Job Posting

    : May 16, 2023, 10:27:05 PM

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