The Infrastructure Manager is responsible for the Cisco Unified Call Manager
platform and associated voice collaborative applications. This position works
with departments, contractors, and consultants to design, deploy, commission
and administer the communications VoIP enterprise voice/data network
infrastructure for the University in an Office of Information Technology
leadership role. Performs move, adds, and changes for all VoIP and
Infrastructure services, including but not limited to call accounting
databases, data line installation and demolition, service tickets, billing,
and supervision over staff and systems. Provides evening and after-hour
support for planned and unplanned maintenance events.
Please note: This position may be eligible for remote work after 90 days of
Oversees and manages the team responsible for the VoIP system and
infrastructure including; assisting with the administration of the Cisco
Unified Communications Platform ( i.e. Cisco Unified Call Manger, Cisco
Unity Connection, Cisco Unified Presence, Cisco Unified Contact Center)
and ensuring that construction and remodeling projects have accurate
technology design plans, and effectively communicates changes and gaps in
timelines that may impact project deliverables.
Leads in design, installs, develops, integrates, tests, commissions,
documents, monitors, and handles ongoing maintenance of Voice over
Internet Protocol (VoIP) system and Structured Cabling within OIT
standards. Works with appropriate Information Technology (OIT) areas to
ensure necessary security levels. Creates system documentation and best
practices in concert with other team members and departmental requirements
and objectives. Assists analysis efforts and issues resolution with
enterprise wide impact.
Plans lifecycle replacement, coordinates outages, and implements voice
network performance optimization methodologies for VoIP systems,
applications, and hardware. Maintains monitoring and data-gathering
systems for reporting and performance purposes.
Designs, engineers, and documents the communications and voice network
infrastructure components and information technology division construction
Maintains, establishes, and develops new, close, and collaborative working
relationships with stakeholders, customers, and vendors for all
Uses established project management protocols to lead the planning,
execution, and successful completion of departmental projects. Facilitates
the analysis of project needs and risks and recommends solutions. Assists
with project and department budgets.
Exercises independent decision-making in IT necessary to ensure efficiency
of VoIP and/or structured cabling Infrastructure for the University.
Actively participates in projects and develops an understanding of
projects impacting service area, while ensuring service impact is
minimized and agreed with Change Advisory Board (CAB) procedures.
Provides evening and after-hour support for planned and unplanned
maintenance events and performs related duties as assigned.
Associate's degree in Information Technology, Business or a related field, or an equivalent combination of education and experience.
Minimum four years of hands-on and best practices experience of campus Telecommunications, Cabling Infrastructure, Construction Projects and/or Data Center.
Ability to interact professionally with a variety of individuals using excellent written and verbal communication skills.
Ability to demonstrate strong requirements gathering, analytical, and time management skills.
Knowledge of proper installation of inside and outside plant communications infrastructure and terminations for a variety of communications medium.
Skills in facilitating resolution of campus communications copper and fiber optic infrastructure technical issues to develop appropriate solutions using practical knowledge and industry best practices. Considerable background in understanding the constraints and issues of large-scale production VoIP systems.
Ability to support, configuration, network and infrastructure systems related Data Centers, infrastructure redundancy design and implementation.
Ability to troubleshoot complex copper and fiber optic technical issues, using cable analyzers, electrical meters, Optical Time Domain Reflectometer OTDR/TDR, spectrum analyzer, and associated software.
Strong problem solving, collaboration, and planning skills. Strong team player with ability to inspire a team to meet project plans and goals.
Ability to work without supervision on daily tasks and projects and to coordinate implementations with end-users from various areas.
Knowledge of VoIP systems, Session Initiated Protocol and Primary Rate Interface connectivity technologies.
Ability to work within a data center environment and the ability to tolerate periods of continuous standing.
Bachelor's degree in Information Technology, Business, or a related field.
Six years of experience and additional knowledge in Networks, Facilities,
Safety, and/or Security systems.
Required Attachments by Candidate: Resume
Notes to Applicant:
Full-time position with benefits. Background check required. To apply, please
complete the online application and attach a resume. Applications without the
required documents will be considered incomplete and disqualified. This
position may be eligible for remote work after 90 days of employment.
Salary: $71,171 - $78,288 per year
: C0053 Office of Info Technology
: May 16, 2023, 10:27:05 PM