Information Technologist – Campus Support (HEO 5)

University of South Australia
February 24, 2025
Contact:N/A
Offerd Salary:$78,975
Location:N/A
Working address:N/A
Contract Type:fixed term contract
Working Time:Full time
Working type:N/A
Ref info:N/A

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  • Based in the Information Strategy and Technology Services Unit at the Mawson Lakes campus

  • Full-time, fixed term contract until 19 December 2025
  • Commencement Salary: $78,975 per annum (plus 17% superannuation)
  • About the Role

    This position provides end user computing, audio visual and telecommunications support. This position is part of a virtual team focused on IT support for the city campuses and remote support to staff and students on any campus when local needs have been met. The work encompasses daily routine tasks and resolving a range of IT requests which either rely, or impact on the end user computing environment.

    At UniSA this position is known as Information Technologist: ICT Support.

    About UniSA

    The University of South Australia is Australia's University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.

    Information Strategy and Technology Services (ISTS) , which has the primary strategic and operational responsibility for the provision of the University's considerable IT infrastructure and services has approximately 150 staff in 8 key areas.

    Information Strategy and Technology Services contributes to the University's strategic goals and objectives by providing:

  • University wide IT support for staff and students;
  • Technical support, development and management of:
  • Communication services such as fixed and wireless data networks, telephone systems, voicemail, and high-speed access to the internet;
  • Collaboration facilities such as email, calendaring, video and audio conferencing, instant messaging and document sharing;
  • Over 2,700 on campus computers for students;
  • Teaching technology in general purpose teaching spaces; and
  • Central infrastructure (servers, data storage and data centres)
  • Technical support, development and management of information systems which support online teaching and learning, research management and research education, student experience, administration, data integration and business intelligence, the staff and student portals, and the corporate web;
  • Identification and management of ICT based risks and disaster recovery planning;
  • Technical project management services for major, University wide ITC projects;
  • Management of University wide hardware and software purchasing arrangements; and
  • Development, maintenance and communication of policies, procedures and guidelines for the use of information technology within the university.
  • ISTS is customer focussed and operated a service management framework based on AS8018 and provides seamless 24 x 7 x 52 service to students and staff. Information Strategy and Technology Services has a commitment to staff development and provides a professional environment in which to work.

    The University's IT Administration teams ensure the effective and efficient support of specific information technology solutions using a variety of technologies.

    Excellent interpersonal skills are essential to gather information and an understanding of the use and requirements of business systems. This, together with the technical skills to investigate, diagnose and resolve support issues are key components of this support role in the team.

    Essential Skills and Experience

  • Relevant tertiary qualification (normally a degree) or equivalent knowledge and skills
  • Demonstrated experience in the support and maintenance of information technologies including networked desktop workstation applications, i.e. Microsoft Office, shared folders, networked printers, email and web based applications and audio visual equipment
  • Demonstrated ability to work autonomously and to collaborate effectively with a virtual multi-site team
  • Demonstrated experience supporting end user devices and network hardware support including computers and telephones connected to a complex wired and wireless network environment
  • Understanding of security issues at both operating system and networking levels of a complex information technology environment
  • Benefits

    Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

  • Access to great personal development opportunities
  • Generous superannuation contributions of 17%
  • Flexible working conditions
  • A range of salary packaging options, including vehicle leasing, laptops and car parking fees
  • Various on-site services available at our campuses which may include on- site gym membership
  • Culture

    At the University of South Australia, we value workplace diversity and are committed to providing a supportive, inclusive, and respectful work environment for all people. We strongly encourage applications from Aboriginal and Torres Strait Islander Peoples, women, members of the LGBTIQ+ community, people of culturally diverse backgrounds and people with disability.

    Start Your Unstoppable Career!

    For a copy of the position description and to apply, please visit Working at UniSA. The online application form will list the specific selection criteria that you need to address.

    Please address your cover letter to Emma Kelvin, Senior Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 6958.

    Applications close: 11.30pm Monday 24 February 2025

    Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

    We are committed to providing an equitable and barrier free recruitment process and encourage you to share any support, adjustments and/or access requirements you have by contacting our Recruitment Central team on ([email protected]). Anything you tell us will be kept completely confidential.

    #LI-DNI #S-DNI

    CLICK HERE to access a copy of the Position Description Opens in new window

    How to apply:

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  • UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

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