Information Assistant
Department
Student and Academic Services
Salary
£25,138 - £27,181 per year (reduced pro rata for part time working)
Grade
Grade 3
Contract status
Open
Hours of work
Various
Based at
University of York campus
Interview date
TBC
Posted Date
20/12/2024
Apply by
17/01/2025
Job Reference
13562
Documents
13562 Job Description (final).pdf
(PDF, 317.61kb)
Role Description
Department
The Library is seeking to recruit 3 Information Assistants to join its
Customer Services and Content & Open Research teams. The Customer Services
team is responsible for the daily operational delivery of the Library's core
frontline services, and our Help Desk offers support in person and virtually
for library and IT queries. The Content & Open Research team is responsible
for the acquisition and ongoing management of information resources and
library collections, and for supporting researchers to make their research
outputs as visible and openly available as possible.
The Library's core values of customer focus, collaboration and continuous
improvement are central to our supportive and empowering working culture, and
we take great pride in the high quality services we deliver to our user
communities.
Role
Roles are available as follows:
We have 1 x full-time Information Assistant role available that will work
across both Content & Open Research and Customer Services.
We also have 2 x part-time (4 days per week) roles available that will work
solely in Customer Services.
All roles involve supporting the delivery of services within a busy, fast-
paced and continually changing working environment, through a range of
administrative tasks.
The key responsibilities include:
Providing first-line Library and IT help, advice and problem solving
through all communication channels, including in person, phone and online;
Checking supplier databases to locate items and verify details of
requests; using judgement to determine appropriate methods of obtaining
material
Recording invoices, cataloguing, checking prices and placing orders
Processing requests from members of the University and from other
libraries to borrow material
Assisting with projects and the development of services to support
customer needs.
We are looking for candidates who can demonstrate excellent interpersonal
skills and a strong customer service ethos, combined with the ability to
troubleshoot problems and use your initiative.
You will have the ability to work effectively with colleagues in a variety
of contexts. You will be able to organise your own work and coordinate
with others to achieve tasks allocated either to you or your team, to the
required deadlines or service delivery standards.
You will be able to use and learn a range of systems, software and
equipment (for example library systems, IT packages, digitisation
equipment) to carry out administrative processes. Attention to detail and
efficiency is essential.
You will have a good standard of education to GCSE/NVQ1 level (or
equivalent) or relevant experience. Experience of working in an archive,
library or museum service is desirable but not essential.
You will be flexible, adaptable and convey a positive attitude.
Skills, Experience & Qualification needed
We are looking for candidates who can demonstrate excellent interpersonal
skills and a strong customer service ethos, combined with the ability to
troubleshoot problems and use your initiative.
You will have the ability to work effectively with colleagues in a variety
of contexts. You will be able to organise your own work and coordinate
with others to achieve tasks allocated either to you or your team, to the
required deadlines or service delivery standards.
You will be able to use and learn a range of systems, software and
equipment (for example library systems, IT packages, digitisation
equipment) to carry out administrative processes. Attention to detail and
efficiency is essential.
You will have a good standard of education to GCSE/NVQ1 level (or
equivalent) or relevant experience. Experience of working in an archive,
library or museum service is desirable but not essential.
You will be flexible, adaptable and convey a positive attitude.
Interview date: TBC
For informal enquiries: please Nathan Williams, [email protected]
(for Customer Services) or Anthony Sinnott, [email protected] (for
Content and Open Research)
The University strives to be diverse and inclusive – a place where we can ALL
be ourselves.
We particularly encourage applications from people who identify as Black,
Asian or from a Minority Ethnic background, who are underrepresented at the
University.
We offer family friendly, flexible working arrangements, with forums and
inclusive facilities to support our staff. #EqualityatYork
