HR Systems Support Analyst

University of Oxford
April 05, 2024
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
HR Systems Support Analyst

HR, 16-17 St Ebbes Street, Oxford, OX1 1PT

This role is for internal applicants only

An exciting three-month opportunity to work with the HR Systems team!

Join our dynamic HR Systems team in a pivotal role as an HR Systems Support Analyst! This role will play a key part in ensuring a great user experience for our extensive community of over 600 HR systems users.

Key responsibilities:

  • Provide first-line technical support to our userbase, addressing queries and resolving issues promptly via email, Teams, and Oxford Service Manager (OSM).
  • Collaborate closely with team members to prioritise and resolve user queries, contributing to continuous improvement of our knowledge base.
  • Escalate complex queries to second-line support when necessary, ensuring efficient incident resolution.
  • Identify opportunities to enhance user support and training materials, aligning with University HR practices.
  • Desired skills and experience:

  • Previous experience in a customer-facing or technical support role, demonstrating a commitment to delivering excellent customer service.
  • Ability to thrive in a fast-paced environment, effectively managing priorities and meeting tight deadlines.
  • Strong organisational skills, with the ability to handle multiple tasks independently.
  • Proficiency in handling confidential information and adherence to data protection regulations.
  • Excellent written and verbal communication skills, with the ability to explain technical information clearly to non-technical audiences.
  • Familiarity with HR policies/practices or similar procedures is advantageous.
  • Experience with HR systems such as PeopleXD and ticketing/helpdesk systems is desirable.
  • If this fits your experience and skillset, we would love to hear from you! For more information about the role or an informal chat, please email [email protected]

    The closing date for all applications will be at 12.00 noon on 5 April 2024.

    Contact Person : Ffion Fry Vacancy ID : 171885 Contact Phone : Closing Date & Time : 05-Apr-2024 12:00 Pay Scale : STANDARD GRADE 5 Contact Email : [email protected] Salary (£) : 28759 - 33966 with discretionary range to 37099

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