HR Systems Support Analyst
HR, 16-17 St Ebbes Street, Oxford, OX1 1PT
This role is for internal applicants only
An exciting three-month opportunity to work with the HR Systems team!
Join our dynamic HR Systems team in a pivotal role as an HR Systems Support
Analyst! This role will play a key part in ensuring a great user experience
for our extensive community of over 600 HR systems users.
Key responsibilities:
Provide first-line technical support to our userbase, addressing queries
and resolving issues promptly via email, Teams, and Oxford Service Manager
(OSM).
Collaborate closely with team members to prioritise and resolve user
queries, contributing to continuous improvement of our knowledge base.
Escalate complex queries to second-line support when necessary, ensuring
efficient incident resolution.
Identify opportunities to enhance user support and training materials,
aligning with University HR practices.
Desired skills and experience:
Previous experience in a customer-facing or technical support role,
demonstrating a commitment to delivering excellent customer service.
Ability to thrive in a fast-paced environment, effectively managing
priorities and meeting tight deadlines.
Strong organisational skills, with the ability to handle multiple tasks
independently.
Proficiency in handling confidential information and adherence to data
protection regulations.
Excellent written and verbal communication skills, with the ability to
explain technical information clearly to non-technical audiences.
Familiarity with HR policies/practices or similar procedures is
advantageous.
Experience with HR systems such as PeopleXD and ticketing/helpdesk systems
is desirable.
If this fits your experience and skillset, we would love to hear from you!
For more information about the role or an informal chat, please email
[email protected]
The closing date for all applications will be at 12.00 noon on 5 April 2024.
Contact Person : Ffion Fry Vacancy ID : 171885
Contact Phone : Closing Date & Time : 05-Apr-2024 12:00
Pay Scale : STANDARD GRADE 5 Contact Email : [email protected]
Salary (£) : 28759 - 33966 with discretionary range to 37099
