HPC Solutions Specialist

University of Melbourne
February 25, 2024
Offerd Salary:$102,338 - $110,780
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
HPC Solutions Specialist

Job no: 0061416 Location: Parkville Role type: Full-time; Continuing Department: Business Services Salary: UOM 7 - $102,338 - $110,780p.a. plus 17% super

  • Enhance user experience through technical support and training for high- performance computing service at the University of Melbourne
  • Opportunity to emphasise exemplary customer service, ensuring seamless use of HPC resources through regular collaboration and strong communication skills with researchers and support teams
  • Brilliant benefits and a flexible hybrid work environment!
  • About the Role The HPC (High-Performance Computing) Solutions Specialist is a key player in advancing high-performance computing service for the University of Melbourne and its collaborators. This role is dedicated to enhancing user experience by enabling both existing and emerging research computing initiatives. As a crucial member of the HPC team, the specialist ensures the seamless utilisation of computing and data resources, emphasising a commitment to exemplary customer service. With regular collaboration within RCS (Research Computing Services) and other Business Services units, this role shapes the future of high-performance computing at the university.

    Your responsibilities will include:

  • Enhance HPC customer service support for UoM HPC, Research Cloud, and data storage services
  • Respond promptly to service requests, deploying system upgrades with minimal downtime
  • Monitor capacity and performance, fostering collaboration and effective communication with stakeholders
  • Contribute to a learning culture, acquiring new skills, and ensuring seamless operation through key organisational tools and environments
  • Who we are looking for You will have excellent written and verbal communication skills with a focus on customer-centric interactions. You will also demonstrate expertise in managing and maintaining HPC systems, showcasing skills in software installation, configuration, build systems, environment modules, automated configuration, and version control services.

    You will also have:

  • Tertiary qualifications in a relevant discipline OR an equivalent combination of relevant experience and education/training
  • Familiarity with support services such as ServiceNow, Freshdesk, RT, Zendesk, or similar
  • Proven ability to provide expert advice and guidance on parallel programming techniques and best practices, such as MPI, OpenMP, CUDA, and OpenCL, to enable researchers to optimise their code for HPC environments
  • Strong working knowledge of scripting languages such as Bash, Awk, Perl, Python, with a keen focus on debugging skills for programming languages such as Python, C, C++, Fortran
  • For further information regarding responsibilities and requirements please refer to the attached PD.

    This role requires current valid work rights for Australia.

    Your new team – Business Services Business Services provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University.

    What we offer you! In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

    The University of Melbourne We're tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

    Be yourself The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

    We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at [email protected], with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

    Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

    For further information, including our 2023-2027 Indigenous strategy please visit -https: // about.unimelb.edu.au/reconciliation/murmuk-djerring

    Join Us! If you feel this role is right for you, please apply with the following documents:

  • Resume
  • Cover Letter outlining your interest and experience
  • Please note that you are not required to respond to the selection criteria in the Position Description.

    If you have any questions regarding the recruitment process, please feel free to contact Alex Spezza via email at [email protected], ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

    Advertised: 02 Feb 2024 12:05 AM AUS Eastern Daylight Time

    Applications close: 25 Feb 2024 11:55 PM AUS Eastern Daylight Time

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