Health Careers Customer Service Representative/CPR Coordinator
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Position Details
Position Information
Working Title Health Careers Customer Service Representative/CPR Coordinator
Position Status
Department Continuing Education
General Summary Odessa College Continuing Education is seeking a dedicated and customer-oriented individual to fill the position of Health Careers Customer Service Representative/CPR Coordinator. In this dual role, the candidate will play a pivotal role in delivering exceptional customer service to students, staff, and the community in our health careers continuing education programs. Additionally, the candidate will oversee the planning, coordination, and delivery of all American Heart Association (AHA) training programs for Odessa College's CPR Training Center.
Specific Position Duties
Provide excellent customer service to students, participants and
internal/external customers.
Possess excellent communication and interpersonal skills. Answers inquires
and resolves issues.
Assist students with the enrollment and registration process, offering
guidance on program requirements, prerequisites and payment options.
Serves as a point of contact for American Heart Association (AHA)
Training Site customers, assisting in coordinating scheduling of
instructors and maintaining the instructor database.
Effectively communicates program information, schedules, updates and AHA
related details to students and prospective participants through phone,
email and in-person interactions.
Serves as a liaison between AHA Training Site customers, ensuring clear
communication with instructors and prospective students.
Maintain accurate and up-to-date records of student information,
registrations and AHA related documentation.
Assist in organizing and building AHA courses, utilizing registration
software and ensuring manikin integrity, infection prevention and
availability of resource materials.
Issue AHA eCards, track and create utilization reports, maintain
equipment, order supplies and stay updated on AHA PAM Manual.
Actively promote health careers continuing education programs to potential
students by explaining the benefits, features and opportunities they
offer.
Collaborate with other team members and faculty to ensure a seamless and
positive experience for students and AHA participants.
Assist with scheduling and coordination of classes and programs, ensuring
they run smoothly.
Assist with communicate updates and training sessions on course materials,
policies, etc. for all AHA instructors.
Collaborate with the team to provide a positive learning experience for
students and participants.
Ability to pay attention to details and possess strong organizational
skills.
Ability to work independently and as part of a team.
Ability to work flexible work hours to accommodate morning, evening, and
weekend programs as needed.
Knowledge in use of computers and office software applications.
Knowledge of health careers or continuing education programs.
Minimum Qualifications
High School diploma or equivalent.
Customer service or administrative experience, preferably in an
educational or healthcare setting.
Preferred Qualifications
College coursework preferred.
Hold a current AHA Provider certification in Heartsaver, Basic Life
Support (BLS), or Advanced Cardiovascular Life Support (ACLS)
preferred.
Annual Salary
Hiring Range
Work Hours
Posting Detail Information
Posting Number A02003P
Job Open Date
Quick Link for Internal Postings https: // jobs.odessa.edu/postings/14993
Supplemental Questions
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Documents Needed to Apply
Required Documents
Resume
Optional Documents
Cover Letter
Transcripts
