Graduate Success Coach - Online Programs
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Graduate Success Coach - Online Programs
Department: Online Enrollment
Location: Tulsa, OK
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ABOUT US
Oral Roberts University is a non-profit organization whose staff and faculty
actually make a difference in the lives of its students. We pride ourselves on
our culture and the values we uphold. Our team is passionate about what we do,
and we want you to make us even better!
CURRENTLY ACCEPTING APPLICATIONS FOR ALL POSITIONS UNTIL FILLED.
JOB DESCRIPTION
- FULL TIME
The Graduate Success Coach for Online Programs serves as the primary point of
contact to a selected group of online graduate learners for the purpose of
helping them navigate the University's processes and procedures, supporting
them with completing their educational goals, and providing assistance to each
student as needed.
RESPONSIBILITIES
Serves as the primary representative of the University to a designated
group of graduate online learners, acting as their main point of contact
and advocate. Provides hands-on support to help students navigate
University processes and procedures.
Monitors each students progress toward course registration each term,
addressing questions and resolving issues as they arise. Conducts
proactive outreach through calls, reminders, and follow-up communication.
Assists students in developing personalized success plans and setting
realistic academic and personal goals. Builds strong relationships that
foster meaningful, developmental conversations and motivates students to
achieve their educational objectives.
Coordinates and supports initiatives that promote student engagement among
online learners. Encourages participation and connects students with
available resources and services to address challenges.
Maintains proactive communication regarding course completion, enrollment-
related matters, and progress toward degree completion.
Cultivates strong connections between online learners and ORU, helping
students understand and engage with the Universitys culture and systems.
Builds and maintains effective working relationships with internal
departments that support online learners, ensuring clear communication and
contributing to a culture of continuous improvement.
Other duties as assigned.
REQUIREMENTS
EDUCATION & EXPERIENCE:
Bachelors degree required. Masters preferred.
Two (2) years of related work experience in higher education, customer
service or related field required.
SKILLS & ABILITIES:
Must be computer-literate, including Word, Excel, and PowerPoint. The
ability to speak multiple languages is a plus.
Must have excellent organizational and interpersonal skills and be able to
articulate information verbally and in writing.
Must have an eye for detail due to the need for accurate record
keeping/recording of personal, monetary, and time-sensitive related
information.
Must be self-motivated, driven to meet goals, possess a strong work ethic,
and be able to prioritize.
Must have the ability to exercise discretionary judgment.
Excellent problem-solving, leadership, and time-management skills are a
must.
Maintains a high level of confidentiality at all times regarding both
student records and internally sensitive information.
Must have the ability to work both as a team member and independently; use
sound judgment regarding organizational and departmental regulations,
procedures, and policies; quickly establish and maintain rapport with
students, faculty, alumni, administration, and those from varying cultural
backgrounds.
Must be able to prioritize multiple tasks amid a fast-paced, high-demand
work environment while always maintaining a professional demeanor.
Must remain flexible with regard to external factors that may affect the
work schedule.
Equal Employment Opportunity:
Oral Roberts University promotes equal employment opportunities for all
individuals regardless of differences in race, color, religion, sex, national
origin, age, disability, or veteran status.
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