Deadline
Mar 23, 2027
Closing in 155 days
Location
N/A
United States
Employment
Fixed contract (1-4 years)
Part time
Reference
N/A
Posted
Sep 24, 2026
About the role
Employment Opportunities
Graduate Assistant, Service Desk
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
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PAF/Position Details
Position Details| Position Title | Graduate Assistant, Service Desk |
|---|---|
| Position Status | Staff Graduate Assistant |
| Base Pay | $7,000 stipend annually and 75% graduate tuition waiver |
|---|
| Job Description Summary | Reporting to the Service Desk Coordinator, the GA Service Desk will provide front-line technology support to end users (students, faculty, and staff) through the Service Desk via phone, email, online services, and in-person. |
|---|---|
| Responsibilities | Responsible to model the University Mission through dedicated job performance, service excellence, respectful collaboration, and active support of Catholic and Lasallian higher education. -Answer Service Desk phone, check Service Desk voice mail and email, and respond to requests for service in a timely manner. -Provide first-line support for all user issues, utilizing appropriate troubleshooting skills and accessing available resources, such as Help Files and knowledge bases. -Assist users in a professional and cordial manner, utilizing appropriate language and tone of voice to convey concern, active listening, patience, and composure. -Prepare call tickets in a timely manner for each occasion to assist users, providing complete and relevant information. -Escalate tickets when needed to appropriate university staff. -Maintain accuracy and accessibility of departmental data, including call tracking, and inventory - Acquire and maintain good working knowledge of current versions of standardized software. -Solicit user satisfaction information as appropriate and incorporate valid suggestions into activities -Provide suggestions for training topics and support articles. -Work with senior staff members on more difficult issues to improve troubleshooting skills -Work hours include evenings and weekends. -Perform other related duties as assigned. |
| Minimum Qualifications | A bachelor’s degree is required. Must be enrolled and maintain satisfactory performance in one of Lewis University’s graduate programs. Must possess a strong working and technical knowledge of PC and Apple hardware and network systems, as well as practical experience in widely used software, such as MS Office, Outlook, Internet browsers and corresponding Operating Systems. Must be an effective communicator with a friendly, professional customer service-oriented manner; Must have a background in solving computer-related problems logically and methodically. Must be willing to cross-train and rotate job functions to gain a wider support perspective and breadth of expertise in meeting support needs. Must be able to lift 50 lbs. Ability to work well as a member of a team is essential. |
| Preferred Qualifications | Experience with Blackboard classroom software helpful; prior customer service or Service Desk (help desk) experience is preferred. |
| Essential Duties | |
| Work hours | Part-time, year round appointment, minimum of 20 hours per week; Evenings and weekends included |
| Posting Number | S01789 |
|---|---|
| Posting Date | |
| Closing Date | |
| Open Until Filled | Yes |
| Special Instructions Summary |
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents- Resume
- Cover Letter
- Transcripts
How to apply
Read the full posting, then apply through the employer's own site. Applications are handled by the institution, not by AcademicGates.
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