Campus: Hull Faculty/Area: Academic Services Subject Group/Team: Service Centre Salary: £31,396 to £37,099 per annum 31 days holiday + bank holidays Post Type: Full Time Closing Date: Tuesday 01 October 2024 Interview Date: To be confirmed
At University of Hull, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in University of Hull workplace.
These include people from global majority backgrounds; people who have a declared disability; LGBTQI+ people; and women particularly for our Grade 9 and 10 roles.
Applicants are required to submit a current CV and cover letter.
The University of Hull has adopted a new professional service delivery model following extensive consultation with stakeholders from across the University. The majority of professional services are centralised with a hub and spoke model ensuring that that University-level central teams are operating efficiently to enable capacity for growth, are sharing knowledge and best practice to enable a consistent approach and driving continuous improvement. A single professional service culture for the University underpins close partnering and seamless service provision across professional staff in central and Faculty teams.
The Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students through the University's student portal, CRM, unified telephony, and a new service centre. It is the engine room and nerve centre for student services more broadly, supporting and driving a student-centred model of service delivery across services. The SSD team collates, interrogates and shares data from enquiry channels to drive future service improvements. It sets and monitors service standards and partners with other student service providers to ensure that they operate consistently and collaboratively to deliver integrated end-to-end services.
As part of the SSD team, the Future Students Enquiries team provides customer- focused and effective enquiry management and conversion processes for prospective students, applicants, and agents. The Future Students Enquiries Coordinator will be responsible for leading and coaching a team of Future Student Enquiries Administrators to provide enquiry management and general assistance services to prospective students, applicants, and agents.
For any queries around the role please contact Niamh on [email protected]
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Further details:Find out more about our roles and opportunities by following us on social media #HullUniJobs
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
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