Front Desk Attendant

Front Desk Attendant

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Posting Details

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Posting Details (Default Section)

Posting Number:	20260460S
Position Title:	Front Desk Attendant
Position Type:	Staff
Location:	Villanova, PA
Recruitment Type:	Internal Applicants Only
Work Schedule:	part-time/12-months
Avg Hours Week	16 - 20 hrs.
Department:	730-Athl - The Pavilion
Position Summary:	Why work at Villanova? Join a mission-driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others. Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2025 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum. Villanova’s most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more. The front desk attendant serves as the initial point of contact for visitors at the Jake Nevin Field House/Talley Athletic Center. The primary responsibilities include greeting and assisting visitors, managing mail and package deliveries, addressing phone inquiries, and maintaining the cleanliness and security of the facilities. Additionally, may serve as a Guest Services Member, contributing to an enhanced game day experience for villanova athletics fans by providing exceptional customer service and assistance within premium clubs. Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.
Duties and Responsibilities:	Customer Service for Visitors: o Exceed expectations in delivering exceptional customer service to all visitors and fans, actively enhancing their experience. o Demonstrate a proactive commitment to engagement and support, ensuring a welcoming environment. o Warmly greet visitors, offering assistance and directions to appropriate offices or individuals. Address inquiries promptly and provide comprehensive information about the university. Mail Handling and Package Delivery: o Sort incoming mail and ensure timely distribution to respective recipients.Manage package deliveries efficiently. Telephone Operations: o Answer incoming calls in a friendly and professional manner, addressing inquiries promptly. Facility Inspection: o Conduct regular inspections to maintain cleanliness and security, addressing any issues as needed. Game Day Support Acting as Guest Services Member: o Collaborate with the Guest Services team to enhance the game day experience for basketball fans.o Assist within premium clubs, providing game-specific information and ensuring guest satisfaction.maintain comprehensive knowledge of game day information, rules, and regulations. Other: o Perform other duties and assist with projects as assigned.
Minimum Qualifications:	Education: High School Diploma. Work Skills: Strong customer service skills. Excellent communication skills (verbal and written). Basic computer skills. Professionalism and reliability. Specific Job Knowledge: Understanding of basic office procedures. Knowledge of telephone etiquette. Familiarity with handling mail and package deliveries. Equipment Knowledge: Ability to operate phone systems. Ability to operate select office machines. Other: Attire: Villanova University attire or button down/collared shirt required. Khaki or dress pants. Hats are permitted but must be Villanova or Nike branded. Must be worn forward. Clean sneakers or dress shoes.
Preferred Qualifications:	Work Experience: 1-3 Years customer service experience. Work Skills: Enthusiasm for sports and events.
Physical Requirements and/or Unusual Work Hours:	Tools, machinery and equipment used: Telephone, Computer, Printer. Physical requirements: (items such as lifting, pushing, pulling, standing or sitting for extended periods of time, manual dexterity, walking etc.): Walking or standing for extended periods of time.
Special Message to Applicants:
Posting Date:	10/13/2026
Closing Date (11:59pm ET):
Salary Posting Information:	This position falls within hourly grade 8 and the rate is $17.50.
Salary Grade:	8
Job Classification:	non-exempt

References Needed

References Needed

Minimum Number of References Needed	3
Maximum Number of References Needed	3

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you first hear of this employment opportunity?
   • Indeed.com
   • Higheredjobs.com
   • LinkedIn
   • Glassdoor
   • Chronicle Vitae
   • Academic Keys
   • PA CareerLink/JobGateway
   • Professional Affiliation/Trade Website
   • Diversity Association/Publication Website
   • Advertisement in Academic or Professional Publication
   • Referred by a current employee
   • Referred by a friend, family member, or former employee
   • Heard about it at a conference or career fair
   • Browsing the Villanova website
   • Cabrini University employee
   • Other
2. * If your answer to the above question is "Other", please specify the source below. If this question does not apply to you, enter N/A.

   (Open Ended Question)

3. * An individual associated with a prospective student-athlete is defined as: • Any person who maintains or directs others to maintain contact with a prospective student-athlete, the prospective student-athlete’s parents or legal guardians, or the prospective student-athlete’s coach; and • Such contact is directly/indirectly related to the prospective student-athlete’s athletics skills/abilities or for recruitment/enrollment at VU. Examples of individuals associated with a prospect could be any of, but not limited to, the following: • Parents/Legal Guardians • Coaches (high school, college, club) • Personal/Skills Trainers • Relatives • Strength Coach • Advisors Consistent with the above definition for what constitutes associated, are you associated with any: • Basketball (men’s or women’s) prospective student-athletes (grades 9-12) or their parents, relatives or coaches? Y N
   • Yes
   • No
4. * An individual associated with a prospective student-athlete is defined as: • Any person who maintains or directs others to maintain contact with a prospective student-athlete, the prospective student-athlete’s parents or legal guardians, or the prospective student-athlete’s coach; and • Such contact is directly/indirectly related to the prospective student-athlete’s athletics skills/abilities or for recruitment/enrollment at VU. Examples of individuals associated with a prospect could be any of, but not limited to, the following: • Parents/Legal Guardians • Coaches (high school, college, club) • Personal/Skills Trainers • Relatives • Strength Coach • Advisors Consistent with the above definition for what constitutes associated, are you associated with any: • Current VU basketball (men’s or women’s) student-athletes? Y N
   • Yes
   • No

Documents needed to complete your application:

Required Documents

1. Cover Letter / Letter of Interest
2. Resume / Curriculum Vitae

Optional Documents