FPA Support-Patient Coordinator - FPA Float Pool
Location: United States · Reference: 3040540
Greets and establishes first contact with patients. Confirms and updates
patient demographics and verifies insurance as necessary to ensure that
patients have appropriate insurance for physician they are seeing.
Responsibilities may include provides secretarial and clinical support to
Physicians & Surgeons in a faculty practice setting.
This position will require consistent rotation in various Faculty Practices;
flexibility is a must.
Must be able to adapt quickly to a growing and changing environment.
Responsibilities
Greet patients either in person or via telephone, enter and update their
insurance/demographics in the practice management system.
Verifies patients insurance coverage prior to patients appointment and
advised patient of any insurance referrals or authorizations needed. Prior
to patients arrival or at minimum at time of arrival before visit.
Communicate with appropriate staff regarding patients arrival, and ensure
that patients medical record is available for physician.
Process/update HIPAA-related paperwork and other institutional forms as
necessary.
Collect or retrieve referrals or insurance authorizations for procedures
and tests ordered by attending physician.
Review status of waiting room on a routine basis and ensure that patients
are kept advised of wait times.
May enter orders into the electronic medical record (EMR) system or
prepare prescription refill requests on behalf of the physician for the
review and approval by the ordering physician.
Ensures that patient has paid co-pay or collects co-pay under direction of
billing staff, providing patient with receipt following established cash-
control processes.
May schedule surgeries/procedures or work in conjunction with Surgical
Coordinator verifying times with patients; preparing charts, pre-
admissions and consent forms as necessary.
May schedule patient for follow-up appointment as needed. Provide patient
with guidelines for requesting medical records, if necessary.
May perform simple charge entry tasks or enter payments collected
from patients and prepare Cashiers deposit. Note: duties are mutually
exclusive and may not be performed by the same employee.
Answer phones for practice and schedule appointments, Take detailed
clinical phone messages for physician or advanced allied healthcare
provider.
Follow all HIPAA and any other governmental or state agency requirements
regarding the appropriate handling of PHI documents.
May initiate reminder phones calls for next day appointments. Help direct
patient flow during practice hours.
Performs other related duties
Qualifications
High School graduate/GED.
Must have a minimum 6 weeks training on-site which will be provided
by FPA practice.
Prefer experience in a medical office setting, utilizing a computer system
for physician scheduling.