Financial Systems Service Desk Supervisor
Finance Divison, Great Claredon Street, Oxford
Job Title: Financial Systems Service Desk Supervisor
Location: Hybrid with central Oxford office
Department: Finance Division
We are looking for a motivated Financial Systems Service Desk Supervisor
to lead our team in providing first-line support for financial systems across
the University. In this key customer-facing role, you will oversee the Service
Desk's operations, ensure efficient incident management, and drive high-
quality customer service.
Key Responsibilities:
Lead and supervise the Service Desk team, ensuring timely and effective
resolution of issues.
Manage incident capture, triage, and prioritisation, improving response
times and tracking service performance.
Act as a first point of contact for financial system users, providing
expert guidance and support.
Collaborate with external service providers to resolve complex issues
quickly.
Monitor and report on Service Desk performance, suggesting improvements to
processes.
Foster a culture of excellent customer service and continuous improvement.
Skills & Experience:
Previous experience in a service desk or similar support role.
Strong communication skills and a technical mindset for problem-solving.
Experience in leading or managing a team, with a focus on customer
service.
Knowledge of financial systems is advantageous.
What We Offer:
Flexible hybrid working arrangement.
Opportunities for professional development and career growth.
A diverse and inclusive work environment.
To apply, submit your CV and supporting statement detailing your suitability
for the role.
Only applications recieved before 12 noon on 16 January can be considered.
Contact Person : Ffion Fry Vacancy ID : 177210
Contact Phone : Closing Date & Time : 16-Jan-2025 12:00
Pay Scale : STANDARD GRADE 6 Contact Email : [email protected]
Salary (£) : 34982 - 40855
