Financial Care Counselor - Duke Eye Center of Winston Salem
Work Arrangement:
Requisition Number: 273641
Regular or Temporary: Regular
Location:
Winston Salem, NC, US, 27103
Personnel Area: DUKE HEALTH INTEGRATED PRACTIC
Date: Sep 10, 2026
At Duke Health, we're driven by a commitment to compassionate care that
changes the lives of patients, their loved ones, and the greater community. No
matter where your talents lie, join us and discover how we can advance health
together.
Duke Health Integrated Practice
Duke Health Integrated Practice comprises more than 110 primary and specialty
outpatient clinics, extending the reach of the Duke Health mission across the
state of North Carolina.
$5000 Commitment Bonus for qualifying candidates!
JOB LOCATION
Duke Eye Center of Winston Salem - 1340 Creekshire Way
JOB SUMMARY
We are seeking a Financial Care Counselor to accurately complete patient
accounts based on departmental protocol, policies and procedures, and
compliance with regulatory agencies, to include but not limited to pre-
admission, admission, pre-registration and registration functions. Ensure all
insurance requirements are met prior to patients' arrival and inform patients
of their financial liability prior to arrival for services. Arrange payment
options with the patients and screens patients for government funding sources.
JOB DUTIES AND RESPONSIBILITIES
Analyze insurance coverage and benefits for service to ensure timely
reimbursement. Obtain all Prior Authorization Certification and/or
authorizations as appropriate. Facilitate payment sources for uninsured
patients. Determine if patient's condition is the result of an accident
and perform complete research to determine the appropriate source of
liability/payment. Admit, register and pre-register patients with accurate
patient demographic and financial data. Resolve insurance claim
rejections/denials and remedy expediently. Enter and update referrals as
required. Communicate with insurance carriers regarding clinical
information requested and to resolve issues relating to coverage and
payment Document billing system according to policy and procedure.
Explain bills according to PRMO credit and collection policies. Adheres to
PRMO Cash Management Policies and Procedures. Implement appropriate
collection actions and assist financially responsible persons in arranging
payment. Make referral for financial counseling. Determine necessity of
third party sponsorship and process patients in accordance with policy and
procedure. Examine insurance policies and other third party sponsorship
materials for sources of payment. Inform attending physician of patient
financial hardship. Complete the managed care waiver form for patients
considered out of network and receiving services at a reduced benefit
level. Update the billing system to reflect the insurance status of the
patient. Refer patients to the Manufacturer Drug program as needed for
medications. Explain policies and procedures, and resolves problems.
Gathers necessary documentation to support proper handling of inquiries
and complaints.
Greets and provides assistance to visitors. Check-in patient upon arrival
in the practice. Identify correct patient information in Maestro Care.
Accurately identify the appropriate account for patient visit. Present and
educate patients on required forms and obtain signature as required by
policy and procedure. Completes all Maestro Care check-in files and manage
all appropriate alerts. Imprint all patient specific chart documents and
requisition/transmittal documents. Copy, file and distribute insurance
cards as indicated by procedure. Coordinate all labs/procedures as
requested. Maintain private physician office charts.
Check-out patients. Make return appointments by scheduling patients into
the correct appointment type, entering the primary care physician or
referring physician and scheduling tests and procedures.
Answer telephone, take and deliver messages to physicians, nurses and
others. Report obtained medical information from patients and referring
physicians accurately, completely and timely. Disseminate messages
according to practice communication standards.
Labeling and scanning external documents into EMR.
JOB ELIGIBILITY REQUIREMENTS
Work requires knowledge of basic grammar and mathematical principles
normally required through a high school education, with some postsecondary
education preferred. Additional training or working knowledge of related
business.
Two years experience working in hospital service access, clinical service
access, physician office or billing and collections. Or, an Associate's
degree in a healthcare related field and one year of experience working
with the public. Or, a Bachelor's degree and one year of experience
working with the public.
Excellent communication skills, oral and written.
Ability to analyze data, perform multiple tasks and work independently.
Must be able to develop and maintain professional, service-oriented
working relationships with patients, physicians, co-workers and
supervisors.
Must be able to understand and comply with policies and procedures.
Knowledge of EPIC a plus.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends
or holidays.
Duke is an Equal Opportunity Employer committed to providing employment
opportunity without regard to an individual's age, color, disability, gender,
gender expression, gender identity, genetic information, national origin,
race, religion, sex (including pregnancy and pregnancy related conditions),
sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation,
creativity, and belonging. Our collective success depends on the robust
exchange of ideas—an exchange that is best when the rich diversity of our
perspectives, backgrounds, and experiences flourishes. To achieve this
exchange, it is essential that all members of the community feel secure and
welcome, that the contributions of all individuals are respected, and that all
voices are heard. All members of our community have a responsibility to uphold
these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include
essential job functions that require specific physical and/or mental
abilities. Additional information and provision for requests for reasonable
accommodation will be provided by each hiring department.
Nearest Major Market: Winston-Salem
