Facilities Supervisor - Cleaning

University of Stirling
November 07, 2024
Contact:N/A
Offerd Salary:£26,038 - £28,879
Location:N/A
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Facilities Supervisor - Cleaning Apply Post Details

Full time Open ended

The closing date for applications is midnight on Thursday 07 November 2024. Interviews are expected to take place on Monday 18 November 2024.

There is an expectation that work will be undertaken in the UK.

This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The Post

Reporting to the Cleaning Services Manager, the role holder will be part of the front line, operational team and will be required to regularly interact and communicate with a diverse range of customers providing excellence in customer service.

The role holder is responsible for maintaining a clean and safe environment and organising a team of cleaners to deliver a high standard of cleaning services for all customers.

The role holder will be required to monitor the performance of cleaning staff; ensuring required standards are achieved and maintained to a high level. The role holder will be expected to work across all buildings and all aspects of the business.

The role holder must have experience of supervising, leading, motivating and developing large groups of staff, from diverse backgrounds. A proactive approach is essential as are excellent communication, organisational and interpersonal skills.

Additional Information / Special Conditions

The Cleaning Supervisor will work 36 hours per week, covering 6am to 10pm on a rotating shift pattern. The role holder will participate in a rota, that includes weekends, to provide supervisory cover to housekeeping and cleaning teams. The role holder will be required to provide cover for any of the operational housekeeping/cleaning teams.

A uniform will be provided and role holders are expected to have a high standard of personal appearance.

Cleaning supervisors are required to supervise and participate in University events such as student arrival (September) and departure weekends (May/ June and August), as well as Open and Applicant Days and Graduation. Dates will be advised in advance.

Description of Duties
  • Liaise daily with departmental Managers to understand requirements, concerns, faults, complaints and feedback issues
  • Allocate staff and resources as required to fulfil cleaning requirements in line with agreed cleaning schedules
  • Undertake inspections to check the performance of cleaning staff and to ensure that work is completed to the correct standard
  • Be aware of industry standard cleaning practices and to ensure best practice is implemented
  • Identify, participate and deliver training and development needs of all cleaning staff to ensure high operational and safety standards are maintained
  • Manage cleaning staff performance in line with University guidelines, taking appropriate action when required
  • Maintain electronic records for activities within the teams, e.g., annual leave, training and other legislative requirements
  • Regularly review and maintain stocks of cleaning materials, consumables and other relevant items within the cluster and ordering of such items. Reporting concerns where appropriate
  • Undertake and regularly review risk assessments in relation to cleaning tasks and activities
  • Report incidents in accordance with specified procedures
  • Ensure a high level of customer service excellence is provided by all cleaners
  • Ensure all cleaning staff work safely at all times
  • Provide a friendly, polite, efficient and professional customer service when welcoming and responding to enquiries from customers
  • Any other duties as defined by Accommodation Services management
  • Essential Criteria
  • Educated to Standard Grade Level or able to demonstrate a comparable level of ability, e.g. through relevant experience
  • Suitable, relevant experience of working in a supervisory role
  • Computer literate (core Microsoft office packages)
  • Knowledge of safe working practices and COSHH requirements
  • Knowledge of Health and Safety in a cleaning environment
  • Physically fit to fulfil the requirements of the job
  • Evidence of being self-motivated with a “can do” style and approach
  • Ability to motivate staff
  • Desirable Criteria
  • Qualified first aider
  • Full driving licence
  • Experience of working in a residential environment, e.g hotel or student accommodation
  • Experience of working in a University environment
  • About Us

    The environment that students live and study in, and the relationship that they have with those responsible for maintaining it, forms a significant part of their University experience.

    Our customers are diverse, including those attending courses in preparation for university study, undergraduates and postgraduates coming from Scotland, other parts of the UK and many other parts of the world. For some, this may be their first time away from home and others have specific requirements and needs.

    The business is fact-paced, demanding and needs people who are committed to delivering consistently high standards and customer excellence.

    As a team our vision is to deliver to our students, University colleagues and commercial customers an inspired service that has their needs at its core, significantly contributing to the reputation and financial growth of the University.

    We want to be recognised as a team that does the right thing, makes things happen and others want to work with.

    The University

    The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

    The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

    More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University's sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

    The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

    The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership. www. stir.ac.uk @stiruni

    Job number

    SERV01943

    Contract Type

    Open Ended

    Posting End Date

    07-Nov-2024

    Location:

    Stirling Campus

    Grade

    Grade5 £26,038 - £28,879 p.a.

    Faculty/Service

    Commercial Services Post Details

    Full time Open ended

    The closing date for applications is midnight on Thursday 07 November 2024. Interviews are expected to take place on Monday 18 November 2024.

    There is an expectation that work will be undertaken in the UK.

    This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.

    This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

    The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

    The Post

    Reporting to the Cleaning Services Manager, the role holder will be part of the front line, operational team and will be required to regularly interact and communicate with a diverse range of customers providing excellence in customer service.

    The role holder is responsible for maintaining a clean and safe environment and organising a team of cleaners to deliver a high standard of cleaning services for all customers.

    The role holder will be required to monitor the performance of cleaning staff; ensuring required standards are achieved and maintained to a high level. The role holder will be expected to work across all buildings and all aspects of the business.

    The role holder must have experience of supervising, leading, motivating and developing large groups of staff, from diverse backgrounds. A proactive approach is essential as are excellent communication, organisational and interpersonal skills.

    Additional Information / Special Conditions

    The Cleaning Supervisor will work 36 hours per week, covering 6am to 10pm on a rotating shift pattern. The role holder will participate in a rota, that includes weekends, to provide supervisory cover to housekeeping and cleaning teams. The role holder will be required to provide cover for any of the operational housekeeping/cleaning teams.

    A uniform will be provided and role holders are expected to have a high standard of personal appearance.

    Cleaning supervisors are required to supervise and participate in University events such as student arrival (September) and departure weekends (May/ June and August), as well as Open and Applicant Days and Graduation. Dates will be advised in advance.

    Description of Duties
  • Liaise daily with departmental Managers to understand requirements, concerns, faults, complaints and feedback issues
  • Allocate staff and resources as required to fulfil cleaning requirements in line with agreed cleaning schedules
  • Undertake inspections to check the performance of cleaning staff and to ensure that work is completed to the correct standard
  • Be aware of industry standard cleaning practices and to ensure best practice is implemented
  • Identify, participate and deliver training and development needs of all cleaning staff to ensure high operational and safety standards are maintained
  • Manage cleaning staff performance in line with University guidelines, taking appropriate action when required
  • Maintain electronic records for activities within the teams, e.g., annual leave, training and other legislative requirements
  • Regularly review and maintain stocks of cleaning materials, consumables and other relevant items within the cluster and ordering of such items. Reporting concerns where appropriate
  • Undertake and regularly review risk assessments in relation to cleaning tasks and activities
  • Report incidents in accordance with specified procedures
  • Ensure a high level of customer service excellence is provided by all cleaners
  • Ensure all cleaning staff work safely at all times
  • Provide a friendly, polite, efficient and professional customer service when welcoming and responding to enquiries from customers
  • Any other duties as defined by Accommodation Services management
  • Essential Criteria
  • Educated to Standard Grade Level or able to demonstrate a comparable level of ability, e.g. through relevant experience
  • Suitable, relevant experience of working in a supervisory role
  • Computer literate (core Microsoft office packages)
  • Knowledge of safe working practices and COSHH requirements
  • Knowledge of Health and Safety in a cleaning environment
  • Physically fit to fulfil the requirements of the job
  • Evidence of being self-motivated with a “can do” style and approach
  • Ability to motivate staff
  • Desirable Criteria
  • Qualified first aider
  • Full driving licence
  • Experience of working in a residential environment, e.g hotel or student accommodation
  • Experience of working in a University environment
  • About Us

    The environment that students live and study in, and the relationship that they have with those responsible for maintaining it, forms a significant part of their University experience.

    Our customers are diverse, including those attending courses in preparation for university study, undergraduates and postgraduates coming from Scotland, other parts of the UK and many other parts of the world. For some, this may be their first time away from home and others have specific requirements and needs.

    The business is fact-paced, demanding and needs people who are committed to delivering consistently high standards and customer excellence.

    As a team our vision is to deliver to our students, University colleagues and commercial customers an inspired service that has their needs at its core, significantly contributing to the reputation and financial growth of the University.

    We want to be recognised as a team that does the right thing, makes things happen and others want to work with.

    The University

    The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

    The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

    More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University's sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

    The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

    The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership. www. stir.ac.uk @stiruni

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