Job Purpose
Provide highly effective professional management and day to day leadership within and across the Facilities Services Zones (FSZ). Working with your team of Facilities Assistants and Facilities Cleaning Assistants covering 7 days to ensure seamless delivery of all facilities services.
Energetically delivering a customer focused approach and supporting the Facilities Manager to ensure day to day cost-effective delivery of high- quality services that maximises service quality efficiency and continuity to increase customer satisfaction ensure our commitment to customers is met.
Working collaboratively with the other Zone Duty Managers to proactively deliver operational objectives and standards. Developing your facilities team to work flexibly and consistently strive to provide quality services through embedding a continuous improvement culture to ensure value-for money arrangements which are customer focussed, tailored to the needs of stakeholders.
Main Duties and Responsibilities
Knowledge, Qualifications, Skills and Experience
Knowledge /Qualifications
Essential:
A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role OR Scottish Credit and Qualification Framework level 7 (Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.
A2 Considerable working knowledge of University or Higher Education environment and culture.
A3 Well-developed understanding of regulations and procedures including Health & Safety, Equal Opportunities and Diversity relative to the role/department and the implications of Non-compliance on other users.
Desirable:
B1 Good working knowledge of the University HR/Payroll System (Core) and use of back office.
B2 Appreciation of key contacts and key roles/ departments within University structure.
B3 Member of Institute of Workplace Facilities Management (IWFM).
B4 Member of British Institute of Cleaning Science (BICS).
B5 Knowledge and understanding of Manual Handling Regulations, CoSHH, Fire Regulations and Health & Safety awareness.
B6 Driving Licence.
B7 First Aid Certificate.
Skills
Essential:
C1 Good leadership and communication skills.
C2 Proven planning, organising and prioritising skills.
C3 Proven interpersonal & communication skills.
C4 Proven initiative and judgement to resolve problems independently and/or through a support team.
C5 Ability to understand, appreciate and respond to operational and service requirements.
C6 Flexible approach to work demands with an ability to act accordingly to improve service as well as operational delivery.
C7 Proven customer service.
C8 Ability to identify service priorities in an extremely busy environment and allocate staff resource appropriately.
C9 Ability to work independently and as part of a team.
C10 Effective IT skills using MS Outlook, Word, Excel, PowerPoint and web sites.
Experience
Essential:
E1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role with qualifications above or demonstratable experience of personal development in a similar facilities or specialist role.
E2 Proven Supervisory experience supervising a group/team of staff delivering front line services.
E3 Experience of motivating staff and managing attendance and performance.
E4 Customer service experience.
Desirable:
F1 Event management experience.
F2 Experience in the operation of the University's HR/Payroll system (Core) including Back Office.
Terms and Conditions
Salary will be Grade 5, £26,038 - £30,505 per annum.
This post is full time (35 hours p/w) and open-ended. The shifts are 10.00 – 18.00 Monday to Friday. New entrants to the University will be required to serve a probationary period of 6 months.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www. gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https: // www. gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. gla.ac.uk/explore/jobs/ for more information.
Vacancy Ref : 157640 Close Date : 07-Nov-2024 23:45