Job Purpose
Work flexibly as part of the Zone Facilities Services Team to provide team cleaning services thereby ensuring that facilities are maintained in a clean and hygienic condition. As a member of the zone team personally deliver a responsive, customer focused cleaning and facilities service demonstrating teamwork, high levels of productivity and quality of service.
Main Duties and Responsibilities
Customer Service
Deliver friendly, customer-focused proactive cleaning support. Welcome and respond to enquiries from staff, students and visitors and act in a positive and helpful manner to resolve problems.
Promote a positive image of the University at all times by personally living the values, maintaining a professional appearance, wearing protective clothing/work wear as issued.
Operational
Provide planned and reactive cleaning services to University defined service level standards to ensure a common standard is maintained within the zone. Including the cleaning of all accessible surfaces comprising furniture, fixtures and fittings, various floor types, carpets, sanitary ware, wall tiles within toilet, shower areas and some kitchen areas.
Empty waste and recycling receptacles in line with building specification and actual usage, transferring waste to designated disposal points.
Collect and deliver clean and dirty laundry between place of work and the in- house laundry.
Support internal and external emergency cleaning, ensuring that body fluid and other emergency spillages and graffiti removal is dealt with in accordance with agreed procedures. Help to ensure buildings and surroundings within the zone are kept safe in bad weather by supporting the gritting and snow clearing of building entrances (when required).
Use all equipment and materials in an economical way, minimising waste where possible. Restock consumables and report any faults or difficulties with equipment or materials to the Duty Manager.
Proactively report faults/maintenance problems to the Estates helpdesk in line with operational requirements and processes, taking due consideration of anyone in the vicinity.
Support and assist facilities colleagues on an occasional basis with the resetting of rooms for lectures and events, using supportive marshalling techniques with pedestrian flow for students and visitors. Ad hoc porterage duties may include the realignment of furniture, equipment, supplies and mail delivery.
Deliver all activity in cooperation with Facilities teams and other colleagues operating within zone buildings to ensure seamless and consistent service levels and an excellent customer experience for students, staff and visitors.
Health & Safety
Ensure own personal safety and the safety of others by following safe working practices for the use and storage of equipment and machinery, using hazard warning signs and personal protective equipment during all cleaning activities.
Work in accordance with the Key & Access Control Management policy at all times ensuring the uplift and return of building keys and operation of burglar alarms when unlocking and locking facilities where key holder access is required for cleaning purposes.
Report any breaches of security and emergencies within the zone to the Duty Manager or Security gatehouse and assist with emergency procedures as directed.
Observe all rules and procedures in respect of hygiene, health and safety and fire prevention. Assisting with fire management procedures as required by acting as fire safety assistant supporting building users in the event of a fire alarm or emergency evacuation, directing them to the nearest fire exits.
Knowledge, Qualifications, Skills and Experience
Knowledge /Qualifications
Essential
A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Minimum Scottish Credit and Qualification Framework level 3 in English and Mathematics (National 3) or equivalent.
A2 Some knowledge of cleaning or facilities duties and an understanding of the quality outputs and standards required in a cleaning or facilities role within a work environment.
A3 Ability to achieve a University of Glasgow in-house training certificate following induction training.
A4 Some understanding of relevant health and safety policies and procedures associated with the post, including fire safety, manual handling to ensure you can respond appropriately to spillages and work safely and responsibly to ensure no accidents occur and ability to successfully complete necessary training related to this.
Skills
Essential
C1 Ability to use cleaning materials and operate mechanical and electrical machinery safely and effectively (e.g. wet and dry suction cleaners, scrubber driers, scrubber polishers) following necessary training.
C2 Numeracy skills and the ability to read written instructions, communicate and exchange information verbally in English to enable the safe use of cleaning products, following necessary CoSHH training.
C3 Self-motivated with the ability to plan and organise own duties/workload effectively and efficiently to meet service requirements.
C4 Some IT skills using email or ability to learn and use IT skills to support online fault reporting.
C5 Some customer care skills.
C6 Willingness to develop and enhance own skills and knowledge by participating in training to keep knowledge and skills up to date.
C7 Ability to use manual handling skills to support ad hoc porterage duties.
Desirable
D1 Active interest in the range of services provided across the wider University including developing own skills to support the provision of an integrated service.
Experience
Essential
E1 Some previous cleaning or facilities experience or experience of working in a similar environment would be an advantage, although training will be provided to work in a professional/business setting.
E2 Experience of liaising and communicating with customers/service users as appropriated.
Desirable
F1 Experience of using specialised cleaning equipment to carry out basic duties would be preferred, but not essential, as training is provided.
F2 Some experience supporting fire evacuation procedures.
Terms and Conditions
Salary will be Grade 2, £21,900 per annum, pro rata.
This post is part time (17.5 hours) and open ended. Hours are Monday to Friday 06.00 – 09.30 (x3) and 15.00 – 18.30 (x1).
New entrants to the University will be required to serve a probationary period of 6 months.
The successful candidate will be eligible to join the National Employment Savings Trust (NEST) Pension Scheme.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www. gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing https: // www. gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. gla.ac.uk/explore/jobs/ for more information.
Vacancy Ref : 144810 Close Date : 02-May-2024 23:45