Facilitator/Client & Employment Support Specialist

Douglas College
February 14, 2025
Offerd Salary:$29.71 to $32.16
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Position Details

Position Information

Position Title Facilitator/Client & Employment Support Specialist

Posting Number 02101SA Location Langley Grade or Pay Level See Salary Range Salary Range $29.71 to $32.16 per hour. Salary is based on education and experience. Position Type Training Group Contract Employment Posting Type Internal/External Regular/Temporary Contract Employment Type Full-Time Posting Category Training Group Start Date 02/15/2024 End Date 02/14/2025 Day of the Week Other Shift N/A Work Arrangements

This position is 40 hours per week located at the WorkBC Langley and Aldergrove offices. Working hours are Monday to Friday 8:30am-5:00pm but will require occasional evening shifts till 6:30pm and on occasion Saturdays 10:00am – 3:00pm.

What Douglas Offers

DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better.

The Role

The Facilitator/Client Support Specialist will provide all-around support throughout multiple positions within the WorkBC Langley and Aldergrove Centres. They are responsible for facilitating Job Search Strategies and Career Decision Making workshops, manage a small case load, assist in client outreach calls, and provide tools and resources to help prepare and support job search and resource room clients as needed.


  • Develop and deliver face-to-face and on line workshops as required by the WorkBC Program;
  • Monitor client attendance and progress in workshops;
  • Provide coaching to address individual job search and career exploration needs during workshops;
  • Assist returning drop-in clients with job search and career planning needs, complete documentation and maintain client records as required for Case Managed Clients;
  • Support Clients in accessing all relevant resources, including any specific resources that may be identified for individual clients and direct and refer the Client to other programs and resources;
  • Assist with the online application process starting with obtaining a Basic BCEID;
  • Conduct Client Needs Assessment (CNA) in accordance with Work BC guidelines.

  • Assist clients in registering for Employment Services through the Online Employment Services portal (OES);
  • Review client OES submission, complete Guided Interviews and conduct Client Needs Assessments.

  • Review the Targeting, Referral & Feedback (TRF) portal and contacting clients to provide up to date employment information, service and supports.

  • Query, create, close and assign service requests for Ministry referrals and case transfers;
  • Assist as a Career Coach as needed;
  • Assist in the resource room as needed;
  • Participate in Training Group's Quality Management System (ISO9001:2015);
  • Other duties as required.
  • To Be Successful in this Role You Will Need

  • Post-Secondary degree, in an employment services related field or, equivalent level of knowledge and experience;
  • Certified Career Development Practitioner (CCDP) an asset.
  • Demonstrated Experience:

  • Delivering Job Search, Career Planning and other employment related workshops to individuals with varying education levels and barriers;
  • Using a variety of Learning Management Systems to facilitate online discussion forums and webinars;
  • Providing customer service and resolving issues.
  • Also:

  • Knowledge of the labour market in Langley and BC is an asset;
  • Knowledge of WorkBC services and supports is an asset.
  • In addition:

  • Strong oral, written, and communication skills;
  • Ability to adapt to a flexible schedule;
  • Willingness to travel within the Lower Mainland;
  • Valid driver's license and reliable vehicle;
  • Good computer skills: MS Office Suite, database entry, and the use of online-demand meeting applications and desk-top sharing;
  • Satisfactory completion of a criminal record check.
  • Link to Full Position Profile Equity Statement

    Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.

    Needs a Criminal Records Check Yes

    Posting Detail Information

    Open Date 01/24/2024

    Close Date Open Until Filled Yes Special Instructions to Applicant

    Interested applicants must submit their application and all required documents online on the Douglas College Career Site www. douglascollegecareers.ca. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume.

    Quick Link for Direct Access to Posting https: // www. douglascollegecareers.ca/postings/11754

    Supplemental Questions

    Required fields are indicated with an asterisk ().

  • Are you legally eligible to work in Canada?
  • Yes
  • No
  • If you are not a Canadian Citizen or Permanent Resident, do you currently have a valid Canadian work permit?
  • Yes
  • No
  • Not Applicable
  • If you have a valid Canadian work permit, please indicate expiry date and the type of work permit you hold. (Type N/A if not applicable).
  • (Open Ended Question)

  • Are you a current or former Douglas College employee/student?
  • Current employee
  • Former employee
  • Current student
  • Former student
  • None of the above
  • If you are a current/former employee/student, enter your ID number. (Type in N/A if not applicable.)
  • (Open Ended Question)

  • Please confirm that you will maintain residency in the Lower Mainland for the duration of your employment.
  • Yes, I confirm
  • No, I am not able to meet this requirement
  • How did you first find out about this employment opportunity?
  • Douglas College Careers Site
  • LinkedIn
  • Indeed
  • Social Media (Facebook, Instagram)
  • Personal Referral
  • Agency Referral
  • Professional Association Website
  • Colleges and Institutes Canada (CICAN)
  • Canadian Association of University Teachers (CAUT)
  • Douglas College CareerHUB
  • Career Fair or Other Hiring Event
  • Other
  • Glassdoor
  • Documents Needed to Apply

    Required Documents

  • Resume
  • Cover Letter
  • Optional Documents

  • References with Contact Information
  • From this employer

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