Position Title Facilitator/Client & Employment Support Specialist
Posting Number 02101SA
Grade or Pay Level See Salary Range
Salary Range $29.71 to $32.16 per hour. Salary is based on education and
Position Type Training Group Contract Employment
Posting Type Internal/External
Employment Type Full-Time
Posting Category Training Group
Start Date 02/15/2024
End Date 02/14/2025
Day of the Week Other
This position is 40 hours per week located at the WorkBC Langley and
Aldergrove offices. Working hours are Monday to Friday 8:30am-5:00pm but will
require occasional evening shifts till 6:30pm and on occasion Saturdays
10:00am – 3:00pm.
What Douglas Offers
DO what you love. Be good at it. That's how Douglas College defines a great
career. It's a philosophy that resonates through our classrooms, our offices
and our boardrooms. It inspires our students and drives us to make Douglas
College one of BC's Top Employers. We love what we do. And we're looking for
passionate, motivated people to join us in making one of Canada's best
colleges even better.
The Facilitator/Client Support Specialist will provide all-around support
throughout multiple positions within the WorkBC Langley and Aldergrove
Centres. They are responsible for facilitating Job Search Strategies and
Career Decision Making workshops, manage a small case load, assist in client
outreach calls, and provide tools and resources to help prepare and support
job search and resource room clients as needed.
Develop and deliver face-to-face and on line workshops as required by the
Monitor client attendance and progress in workshops;
Provide coaching to address individual job search and career exploration
needs during workshops;
Assist returning drop-in clients with job search and career planning
needs, complete documentation and maintain client records as required for
Case Managed Clients;
Support Clients in accessing all relevant resources, including any
specific resources that may be identified for individual clients and
direct and refer the Client to other programs and resources;
Assist with the online application process starting with obtaining a Basic
Conduct Client Needs Assessment (CNA) in accordance with Work BC
ONLINE EMPLOYMENT SERVICES (OES)
Assist clients in registering for Employment Services through the Online
Employment Services portal (OES);
Review client OES submission, complete Guided Interviews and conduct
Client Needs Assessments.
TARTETING REFERRAL AND FEEDBACK (TRF)
Review the Targeting, Referral & Feedback (TRF) portal and contacting
clients to provide up to date employment information, service and
Query, create, close and assign service requests for Ministry referrals
and case transfers;
Assist as a Career Coach as needed;
Assist in the resource room as needed;
Participate in Training Group's Quality Management System
Other duties as required.
To Be Successful in this Role You Will Need
Post-Secondary degree, in an employment services related field or,
equivalent level of knowledge and experience;
Certified Career Development Practitioner (CCDP) an asset.
Delivering Job Search, Career Planning and other employment related
workshops to individuals with varying education levels and barriers;
Using a variety of Learning Management Systems to facilitate online
discussion forums and webinars;
Providing customer service and resolving issues.
Knowledge of the labour market in Langley and BC is an asset;
Knowledge of WorkBC services and supports is an asset.
Strong oral, written, and communication skills;
Ability to adapt to a flexible schedule;
Willingness to travel within the Lower Mainland;
Valid driver's license and reliable vehicle;
Good computer skills: MS Office Suite, database entry, and the use of
online-demand meeting applications and desk-top sharing;
Satisfactory completion of a criminal record check.
Link to Full Position Profile
Douglas College is committed to fostering a diverse, inclusive and equitable
learning and working environment. In support of this journey, we welcome all
people to apply, including people from groups that are experiencing inequity,
including, but not limited, to Indigenous Peoples, racialized or persons of
colour, persons with mental or physical disabilities, persons who identify as
women, and/or persons of marginalized sexual orientations, gender identities
and expressions, and persons of all faith identities, age, marital status, and
Needs a Criminal Records Check Yes
Posting Detail Information
Open Date 01/24/2024
Open Until Filled Yes
Special Instructions to Applicant
Interested applicants must submit their application and all required documents
online on the Douglas College Career Site www. douglascollegecareers.ca.
Please ensure your resume clearly explains how you meet the required
knowledge, skills and abilities of the position for which you are applying.
Quick Link for Direct Access to Posting
https: // www. douglascollegecareers.ca/postings/11754
Required fields are indicated with an asterisk ().
Are you legally eligible to work in Canada?
If you are not a Canadian Citizen or Permanent Resident, do you currently have a valid Canadian work permit?
If you have a valid Canadian work permit, please indicate expiry date and the type of work permit you hold. (Type N/A if not applicable).
(Open Ended Question)
Are you a current or former Douglas College employee/student?
None of the above
If you are a current/former employee/student, enter your ID number. (Type in N/A if not applicable.)
(Open Ended Question)
Please confirm that you will maintain residency in the Lower Mainland for the duration of your employment.
Yes, I confirm
No, I am not able to meet this requirement
How did you first find out about this employment opportunity?
Douglas College Careers Site
Social Media (Facebook, Instagram)
Professional Association Website
Colleges and Institutes Canada (CICAN)
Canadian Association of University Teachers (CAUT)
Douglas College CareerHUB
Career Fair or Other Hiring Event
Documents Needed to Apply
References with Contact Information