| Posting Number |
S26384P |
| Posting Date |
09/28/2026 |
| Closing Date |
|
| Title |
Extra Help - Game Day Staff |
| Working Title |
Extra Help - Athletics Game Operations |
| Salary Range |
$16.20 per hour |
| Employee Class |
Extra Help |
| Department |
Athletics |
| Full-time/ Part-time |
Part-time |
| Specialization |
|
| Hours Per Week |
Varies 5- 20 |
| Standard Work Week |
weeknights, weekends, and holidays (as needed) |
| Benefits |
This position is ineligible for health, dental, and life insurance benefits through Chicago State University. |
| Job Summary |
The Athletic Game Day Operations staff provides customer service and operational support for Chicago State University Athletics events. Responsibilities include ticket window operations, will call, ticket scanning, ushering, event set-up and breakdown, ball shagging, floor mopping, and other game-day duties as assigned.This position supports football, basketball, volleyball, and soccer while helping provide a safe, organized, and enjoyable game-day experience for fans and guests through exceptional customer service and professionalism.
|
| Job Description |
Ticket Window & Customer ServiceSport: Football, Basketball
- Sell single-game tickets, distribute season tickets, group tickets, premium seating, and special event packages.
- Assist customers with ticket purchases in person, over the phone, and through online ticketing platforms.
- Provide accurate information regarding ticket prices, seating locations, promotions, parking, game schedules, and venue policies.
- Resolve customer concerns and ticket-related issues in a professional and courteous manner.
- Deliver outstanding customer service while creating a welcoming environment for all patrons.
Event Set-Up & BreakdownSports: Soccer, Volleyball, Football, Basketball
- Assist with the setup and breakdown of all game day equipment and event spaces.
- Set up tables, chairs, barricades, stanchions, and signage
- Install and remove sponsor signage, banners, and promotional materials.
- Assist with locker room, team bench, scorer’s table, and field/court preparation.
- Ensure all game day equipment is properly stored following each event.
- Assist with postgame cleanup and restoration of the venue.
- Report damaged equipment or facility concerns to the Game Operations Manager.
- Perform additional game day duties as assigned.
Ball Shagger
Sports: Soccer, Volleyball
- Retrieve and return balls that leave the field of play.
- Ensure replacement balls are readily available during play.
- Respond promptly to officials, players, and game administrators.
- Remain alert throughout the contest to minimize game interruptions.
- Follow instructions provided by game officials and event staff.
- Retrieve volleyball during warm-ups and competition.
- Quickly provide game balls to officials when needed.
- Assist with efficient game flow by returning balls to the serving team.
- Remain attentive and positioned throughout the match.
- Support officials and game management staff as directed.
Ticket ScannerSports: Football, Basketball
- Welcome guests in a professional and friendly manner.
- Scan mobile and printed tickets using the university ticketing system.
- Verify ticket validity and assist guests with entry questions.
- Maintain entrance security by ensuring every guest has a valid ticket.
- Provide excellent customer service throughout the event.
UsherSports: Soccer, Volleyball, Football, Basketball
- Greet guests and provide exceptional customer service.
- Assist fans in locating their assigned seats.
- Monitor seating areas and aisles throughout the event.
- Enforce facility policies and assist with crowd management.
- Respond to guest questions regarding seating, restrooms, concessions, and stadium amenities.
- Assist with ADA seating and accessibility needs.
- Notify supervisors of any safety or security concerns.
- Help maintain a safe and enjoyable game day atmosphere.
Floor MopperSport: Basketball Only
- Maintain a clean and dry playing surface throughout the game.
- Quickly respond to officials’ requests during stoppages in play.
- Remove moisture, debris, or spills from the court to ensure player safety.
- Remain attentive and positioned courtside throughout the contest.
Will Call OperationsSport: Football, Basketball
- Prepare and organize Will Call tickets prior to events.
- Verify customer identification and distribute tickets accurately.
- Maintain organized Will Call records and assist with troubleshooting ticketing issues.
- Process ticket transactions accurately while following university cash-handling procedures.
- Assist with opening and closing ticket office operations before and after events.
- Maintain a clean, organized, and professional ticket office environment.
|
| Minimum Qualifications |
- High school diploma or equivalent.
- Excellent customer service and communication skills.
- Strong attention to detail and organizational skills.
- Ability to multitask in a fast-paced environment.
- Basic computer proficiency.
- Ability to accurately process financial transactions.
- Dependable attendance and punctuality.
- Ability to work independently and as part of a team.
- Availability to work evenings, weekends, holidays, and assigned home athletic events.
|
| Preferred Qualifications |
- Previous experience in ticket sales, customer service, retail, hospitality, or event operations.
- Experience using ticketing software such as TicketReturn or similar ticketing platforms.
- Experience operating point-of-sale systems and handling cash transactions.
- Knowledge of NCAA athletics and collegiate sporting events.
- Previous experience working in athletics, entertainment, or live event environment.
|
| Knowledge, Skills and Abilities |
- Good Communication
- Work independently
- Positive Attitude and Good Customer Service
|
| Additional Applicant Information |
|
| Physical Requirement/ Demands |
- Ability to sit or stand for extended periods during events.
- Ability to walk throughout athletic venues and ticket locations.
- Ability to lift, carry, push, and/or pull up to 25 pounds.
- Ability to work indoors and outdoors in varying weather conditions.
- Ability to perform repetitive hand and finger movements while operating computers, ticket scanners, printers, and point-of-sale equipment.
- Ability to navigate stairs, concourses, and stadium or arena facilities.
|
| Work Environment |
- May be required to work in confined/narrow spaces
- Ability to work in variable temperatures, including extreme hot and cold weather based on the season.
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Required fields are indicated with an asterisk (*).
