Executive Education Operations Manager

University of Glassgow
July 08, 2024
Offerd Salary:£39,347 - £44,263
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Executive Education Operations Manager

Job Purpose

The development and effective operationalisation of an executive education business stream is a strategic priority for the College of Social Sciences. This role will hold responsibility for the successful implementation of a College-wide comprehensive administrative support service for executive education, working in partnership with senior academic colleagues to ensure delivery of a high-quality executive education proposition and enhanced experience to prospective clients. The role will initially focus on service start-up, supporting the Adam Smith Business School in the first instance, through to the development of a scalable College-wide service and professional services function.

As the principal professional services contact for executive education, the role-holder will develop strong internal and external professional relationships and play a pivotal role in the success of operationalising the College's executive education strategy.

Main Duties and Responsibilities

1. Implement and manage the operational and service elements across the executive education portfolio, through the business lifecycle from initial set-up to maturity.

2. Maintain a thorough overview of all workstreams related to the portfolio and related activities supporting ASBS, other Schools and Centres, where consistent policy and process is required.

3. Lead on the preparation of management, planning and strategy documentation in support of the portfolio and its development activities.

4. Develop and maintain effective governance arrangements in support of the portfolio, ensuring that information management, meetings, and decision making are professionally supported.

5. Implement the agreed business and financial model for the portfolio, developing and maintaining appropriate information systems which can support audit, reporting, evaluation, and planning activity.

6. Provision of a robust professional services function, supporting the end- to-end customer journey from business development, through course delivery to ongoing maintenance of existing clients and partnerships. including but not limited to; project managing the tender process, implementation of an agreed costing model, oversight of the delivery of courses (i.e. event management) and liaison with the central services functions to ensure invoicing and contracts are in place.

7. Reporting of key performance indicators related to the portfolio, including financial variances to budget.

8. Act as the principal internal and external contact for the executive education portfolio. As part of this, work with key academic colleagues and support services across the College and wider University to deliver a high quality and enhanced proposition for prospective clients.

9. Engage with the appropriate team members or teams to deliver appropriate external engagement activities in support of the portfolio, including web, social media and any push sales and marketing activity as required.

10. Ensure all documentation and information related to the portfolio is recorded, stored and accessible as required by stakeholders.

11. Ensure all activities and operational support is compliant with relevant regulatory, policy and legal frameworks, including the General Data Protection Regulation, information security, equality, diversity and inclusion, records management, and HR policies.

12. Where applicable, provide effective line management and coaching of a high-performing team as this function evolves in the College.

Knowledge, Qualifications, Skills and Experience



A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar or number of different roles. Or: Scottish Credit and Qualification Framework level 9, (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent (including professional accreditation with relevant formal training), and experience of personal development in a similar or related role(s).

A2 Knowledge of governance and business processes in a large complex organisation.

A3 Knowledge of Quality Assurance and related practices.

A4 Knowledge of relevant regulations and legal frameworks, including GDPR.

A5 Knowledge of people/HR management policies and practices.


B1 Knowledge of the structure, configuration and delivery of start-up activity within a complex organisation.



C1 Proven track record of successful operational management, showing excellent planning, organisational and influencing skills.

C2 Excellent written and verbal communication skills, including the ability to develop, deliver and articulate a clear vision and produce high-quality governance documentation and other written content for various audiences.

C3 Advanced interpersonal, stakeholder management and business partnering skills including tact, diplomacy and discretion to work effectively with a diverse community of stakeholders internally and in external client organisations.

C4 Ability and confidence to work independently and use professional initiative and judgement to set own priorities.

C5 Ability to work accurately, use initiative and creativity to problem solve and manage tight deadlines.

C6 Ability to anticipate and resolve administrative and logistical problems and remain resilient and able to maintain momentum in the face of challenges.

C7 Excellent IT and data analysis skills and a high level of numeracy, including understanding financial planning and the ability to extract and present management information for varied and complex issues.

C8 Ability to develop operational plans to support strategic initiatives.

C9 Ability to manage budgets and organise financial information in support of decision making and reporting.



E1 Significant operational experience in a complex service environment (with qualifications or evidence of progression) and development gained from relevant work experience.

E2 Demonstrable experience of working in a highly administrative and complex service environment.

E3 Experience of identifying challenges across a complex organisation and identifying workable solutions.

E4 Significant experience of business development support.

E5 Experience of project management within a complex organisation.

E6 Prior experience of interpreting regulations, providing high quality advice and guidance to others on governance, compliance, and service delivery matters.

E7 Experience in the reporting of KPI's and providing relevant analytical insight including financial variances to budget.

E8 Experience of developing and implementing change and improvement initiatives related to administrative policies and processes.

E9 Experience of line managing and coaching professional colleagues in a complex organisation.


F1 Working within the Higher Education sector.

F2 Working in a start-up environment, within a large, complex organisation.

F3 Experience developing governance documentation in relation to multi-level matrix style projects in a Higher Education environment.

F4 Line management of small to medium teams.

Terms and Conditions

Salary will be Grade 7, £39,347 - £44,263 per annum.

This post is full time (35 hours per week) and open ended (permanent).

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK. If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship.

Please note that this post may be eligible to be sponsored under the Skilled Worker visa route if tradeable points can be used under the Skilled Worker visa rules. For more information please visit: https: // www. gov.uk/skilled- worker-visa.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www. gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https: // www. gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. gla.ac.uk/explore/jobs/ for more information.

Vacancy Ref : 147915 Close Date : 08-Jul-2024 23:45

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