Executive Director of Student Success Services
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Please see Special Instructions for more details.
Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people's lives through
accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce
as a reflection of our commitment to serve our community and to build on the
success of our students, faculty & staff. Washtenaw Community College is
committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer
Posting Details
Posting Details (Default Section)
Posting Number: 0603919
Position Title: Executive Director of Student Success Services
Position is: Regular full-time
Position Type: Staff Position (Full Time/Part Time)
Department/Ofc.: Student and Academic Services
Position Description: Picture Yourselfhere!
Why Join WCC?
An inclusive, welcoming environment for our students, faculty & staff
Generous Paid Time Off on top of 12 Paid Holidays
Affordable & Comprehensive Health, Dental, Life & Vision Insurance
4:1 Employer Match for Retirement
WCC Tuition paid for you AND your dependents
Tuition reimbursement for colleges outside WCC
Check our Total Rewards here
Position Summary: The Executive Director of Student Success Services
position provides strategic leadership and oversight for Counseling, the
Student Resource Center and Success Coaching. The role is pivotal in guiding
students through their life cycle, focusing on personal counseling, success
coaching, and addressing basic needs and supporting a welcoming environment
for all through comprehensive programs and services. Additionally, the
position involves developing data-driven strategies to enhance student access
and success, monitoring at-risk students, and ensuring timely interventions
that contribute to meeting institutional goals related to student success and
retention.
Essential Duties include:
Provide strategic leadership and oversight for Counseling, the Student
Resource Center and Success Coaching.
Provide leadership in the development of targeted interventions based on
data insights to ensure timely and effective support.
Plan, implement, administer, coordinate, monitor and evaluate the specific
programs, functions, services, and activities of Counseling, including
operating policies and procedures. Facilitate an efficient and effective
operation.
Plan, develop, initiate and market effective counseling services and
workshops to support students and faculty.
Manage the Counseling's scope of clinical and educational practice,
procedures for referral, consultation services.
Develop and maintain a listing of appropriate referrals for behavior
and/or psychological needs.
Consult with the Dean of Students Office in emergency situations, provide
assessment of students in crisis, and assist in the development and
coordination of plans for students with psychological and behavioral
issues.
Facilitate partnerships and programs that enhance students' access to
resources, with an emphasis on closing gaps on student success.
Develop and implement policies and processes for effective triage of
referrals, standards for working with students experiencing basic needs
insecurity, and processes for effective referrals to campus resources and
community agencies.
Develop and maintain effective partnerships with key community
organizations that provide support to individuals experiencing basic needs
insecurity.
Develop and maintain TargetX dashboards to assist with caseload
management, monitor attrition risk indicators.
Provide leadership for success coaching services that holistically address
students' academic, career, and social-emotional learning needs to
facilitate successful matriculation through the student lifecycle.
Monitor at-risk students and actively provides referrals for support
services, providing timely outreach to students through a variety of
communication methods
Monitor data and early alerts to ensure staff are conducting timely
follow-up and interventions.
Evaluate the delivery of interventions that addresses the non-academic
support needs of students.
Direct and participate in the development, administration, and oversight
of the program budget and monitors program expenditures from multiple
funding sources to ensure compliance.
Identify and support grant applications for federal, state and local
funding opportunities in partnership with the Grants office.
Serve on the CARE / Behavior Intervention Team (BIT).
Ensure maintenance of licensure credentialing for all appropriate staff
and promote professional development.
Responsible for data collection and analysis.
Utilize technology, including AI-enabled tools and software where
appropriate, to support the effective performance of assigned duties,
enhance productivity, improve communication and information management,
support decision-making, and other responsibilities, while ensuring
compliance with confidentiality requirements, institutional policies,
procedures, and applicable regulations.
Other duties as assigned
Related Duties:
Coordinate and/or provide crisis intervention services to meet students'
emergency needs during office hours and after hours as needed.
Serve as back-up to personal counseling for students and make community
agency referrals as needed.
Maintain records, reports and data as needed for student success audits
and grant reporting.
Maintain current knowledge of theory, practice, and ethics within the
counseling profession.
Hours/Schedule:
Work schedule will typically be day-shift hours (8am-5pm) on campus,
with occasional nights or weekends as required.
This position is identified as Work from Home eligible one (1) day
per week (Monday or Friday), based on determination that essential duties
can 1) be performed outside of the worksite, 2) be performed without access
to equipment, material, and files located on campus, 3) be performed without
face to face contact with supervisor, students or staff, and 4) be performed
remotely with an overall neutral effect on students, co-workers, and the
organization as a whole.
Minimum Qualifications: Minimum Required Knowledge, Skills and Abilities:
Master's degree in counseling or related mental health field from a
regionally accredited college or university.
At least Seven (7) years of relevant progressive leadership and
professional experience in student services or related field.
At least three (3) years' experience in a counseling setting.
At last five (5) years' experience leading a team in a dynamic fast-
paced environment.
Experience with technology, systems and tools used to provide and enhance
services supporting students.
Strong communication skills including— presentation, public speaking, oral
and written.
Ability to exhibit leadership, initiative, enthusiasm, teamwork and
collaboration with faculty, staff and students.
Proven excellent interpersonal skills for effective regular contact with
diverse internal and external stakeholders.
Extensive experience and working knowledge students from diverse
backgrounds.
Ability to use workplace technology relevant to the position, including
the capacity to learn and appropriately leverage emerging AI-supported
tools. Ability to assess the accuracy and reliability of AI-generated
content, maintain confidentiality, and apply sound judgment and ethical
practices in the use of technology.
Preferred Qualifications: Additional Preferred Qualifications:
At least three (3) years' experience in a college/university counseling
setting.
At least three (3) years of relevant progressive leadership and
professional experience in higher education.
Licensed Professional Counselor (LPC) OR Licensed Clinical Social Worker
(LCSW) OR Licensed Psychologist (PhD or PsyD).
Must meet all qualifications for licensure in the state of Michigan.
Prior experience supervising mental health clinicians.
Evidence of specific training in trauma informed care.
Demonstrated knowledge of integrated care and ability to effectively lead
an integrated model of student wellness.
Experience with grant writing and/or grant management.
Posting Date: 08/12/2026
Closing Date:
Open Until Filled Yes
Special Instructions to Applicants: Please complete all sections of the application and submit required documents.Our college strives to make a positive difference in people's lives through accessible and excellent educational programs and services.Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.Washtenaw Community College is an Equal Opportunity Employer
Salary/Hourly Rate: $104,771-$115,248
Salary Comments: Publicly available compensation information can be found: Here
Supplemental Questions
Required fields are indicated with an asterisk ().
Do you possess a Master's degree in counseling or a related mental health field from a regionally accredited college or university?
Yes
No
Do you have at least Seven (7) years of relevant progressive leadership and professional experience in student services or a related field?
Yes
No
Do you have at least three (3) years of experience in a counseling setting?
Yes
No
Do you have at least five (5) years' experience leading a team in a dynamic, fast-paced environment?
Yes
No
Do you meet all other minimum qualifications for this position?
Yes
No
Do you have at least three (3) years of experience in a college/university counseling setting?
Yes
No
Do you have at least three (3) years of relevant progressive leadership and professional experience in higher education?
Yes
No
Do you possess a Licensed Professional Counselor (LPC) OR Licensed Clinical Social Worker (LCSW) OR Licensed Psychologist (PhD or PsyD) credential for the state of Michigan?
Yes
No
Are you presently legally authorized to work in the United States?
Yes
No
In order for WCC to employ you, would you require WCC to provide a petition or a letter to the Department of Homeland Security unless authorized as a F1 student to work?
Yes
No
Required Documents
Required Documents
Resume
Cover Letter
Unofficial Transcripts 1
Optional Documents
Letter of Reference 1
Letter of Reference 2
Letter of Reference 3
Other Documents
Unofficial Transcripts 2
Unofficial Transcripts 3
Current Michigan Licensure
