Executive Director Infrastructure Services
Job Number : 2026-49610
Category: Information Technology
Location : Worcester, MA
Shift: Day
Exempt/Non-Exempt: Exempt
Business Unit: UMass Chan Medical School
Department: IT-Infrastructure Services
Job Type: Full-Time
Num. Openings : 1
Post Date : Sept. 1, 2026
Work Location: Hybrid
Salary Minimum: USD $185,000.00/Yr.
Salary Maximum: USD $195,000.00/Yr.
General Summary
The Executive Director of Infrastructure Services is a senior IT leader
reporting to the head of IT Operations and responsible for enterprise
leadership of teams and managers delivering core infrastructure services that
support research, academic, healthcare consulting, administrative, and
financial operations. This role sets the strategic direction, governance, and
performance expectations for infrastructure services across the institution,
ensuring they are reliable, secure, scalable, and aligned with institutional
priorities.
Operating at an enterprise level, the Executive Director establishes standards
for service delivery, availability, security, compliance, and operational
maturity across on-premises and cloud environments. Success in this role is
reflected in strong service outcomes, organizational consistency, leadership
development, and continuous operational improvement.
The role places strong emphasis on people leadership, service excellence, risk
and lifecycle management, and the practical adoption of emerging technologies.
The Executive Director also partners across engineering and operations
functions beyond their direct span of control to drive alignment, shared
operating models, and cohesive delivery across the broader technology
organization.
Responsibilities
Define and execute a multi-year infrastructure strategy aligned with
institutional priorities, risk tolerance, and long-term sustainability.
Establish and maintain accountability for infrastructure service
availability, performance, resilience, and customer experience across the
institution.
Build and sustain a high-performing infrastructure leadership team through
coaching, workforce planning, and intentional skill development.
Partner closely with IT executive leadership to translate institutional
strategy into executable infrastructure priorities, absorbing cross-domain
operational oversight and escalation.
Establish and enforce enterprise service standards, SLAs, KPIs, and
operating models, driving continuous service optimization and maturity.
Provide governance oversight for incident management, escalation, problem
management, and continuous improvement practices.
Develop and sustain clear leadership pathways, succession plans, and
advancement opportunities for infrastructure leaders, ensuring the
organization continues to scale talent alongside technology.
Act as a trusted business partner, collaborating across IT and
institutional leadership to align infrastructure services with research,
academic, consulting, and administrative needs.
Ensure infrastructure services operate in compliance with security best
practices, regulatory requirements, audits, and institutional policies.
Provide leadership oversight for business continuity and disaster recovery
strategy, testing, and readiness.
Evaluate emerging and evolving technologies, ensuring adoption decisions
consider security, compliance, operational readiness, and long-term value.
Demonstrated ability to lead through influence, partnership, and shared
accountability in matrixed organizations.
Qualifications
Bachelors degree in Information Technology, Computer Science, or a related
field (or equivalent experience).
10+ years of progressive leadership experience in enterprise
infrastructure or platform services.
Proven experience managing managers and senior technical leaders
responsible for mission-critical capabilities.
Demonstrated success establishing strategy, standards, governance, and
operational discipline at enterprise scale.
Experience with compliance, risk management, lifecycle planning, and
service delivery in complex or regulated environments.
Strong financial, vendor, and resource management experience.
Excellent communication, influence, and stakeholder-management skills.
Budget and financial management expertise
Preferred Qualifications:
Experience in higher education, research-intensive institutions,
healthcare, or similarly complex organizations.
Demonstrated success improving service maturity, reliability, and
organizational capability.
Experience evaluating and adopting automation and AI/GenAI capabilities to
enhance infrastructure operations.
Technology & Platform Services
Accountability for the health, lifecycle, integration, and maturity of the
following infrastructure services delivered across domain leaders and teams.
Operating system platforms: Windows and Linux (server and virtual
endpoint)
Virtualization platforms: Server virtualization and Virtual Desktop
Infrastructure
Cloud Operations: Microsoft Azure, hybrid cloud environments,
productivity platforms etc.
Backup and Continuity platforms and services: including lifecycle and
capacity planning
Enterprise storage platforms and operational management
Networking services - Network routing, topology, connectivity, and
performance
Firewall management - infrastructure security operations in
partnership with cybersecurity teams
Telecommunications services: Cloud and on-premise based telephony and
collaboration platforms
Datacenter and colocation services – Datacenter management and
operations
Posting Disclaimer:
This job posting outlines the primary responsibilities and qualifications for
the role but is not intended to be an exhaustive list. Duties and expectations
may evolve in response to the needs of the department and the broader
institution.
In alignment with our commitment to pay transparency, the base salary range
for this position is listed above (exclusive of benefits and retirement). At
UMass Chan Medical School, final base salary offers are determined based on a
combination of factors, including your skills, education, and relevant
experience. We also consider internal equity to ensure fair and consistent
compensation across our teams.
Please note that the range provided reflects the full base salary range for
this position. Offers are typically made within the midrange to allow for
future growth and development within the role.
In addition to base pay, UMass Chan offers a comprehensive Total Rewards
package, which includes paid time off, medical, dental, and vision coverage,
and participation in a 401(a)-retirement plan, with the option to contribute
to a voluntary 403(b) plan.
UMass Chan welcomes all qualified applicants and complies with all state and
federal anti-discrimination laws.
