Chapman University
Employer Engagement Manager
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Please see Special Instructions for more details.
At Chapman University, we believe collaboration thrives through in-person
engagement. This position is fully on campus, and employees work alongside
colleagues, faculty, students, and staff each day to support our vibrant
university community.
Chapman University is an equal opportunity employer that provides equal
employment opportunities to all individuals, regardless of their protected
characteristics. All qualified applicants and employees are encouraged to
apply and will receive consideration for employment without regard to race,
color, religion, age, sex, sexual orientation, gender identity, gender
expression, national origin, ancestry, citizenship status, physical
disability, mental disability, medical condition, military and veteran status,
marital status, pregnancy, genetic information or any other characteristic
protected by state or federal law.
Applicants for Staff and Administrator positions must be currently authorized
to work in the United States on a full-time basis.
The offer of employment is contingent upon satisfactory completion and
outcomes of a criminal background screening and returning to the Office of
Human Resources a signed original acceptance of the Chapman University
Agreement to Arbitrate.
Posting Details
Position Information
Position Title Employer Engagement Manager
Position Type Regular
Job Number SA91724
Full or Part Time full-time 40 hours weekly
Fair Labor Standard Act Classification Exempt
Anticipated Pay Range $70,500 - $73,000
Pay Range Information Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
Position Summary Information
Job Description Summary Under the supervision of the Assistant Director of Employer Engagement (Assistant Director), this position will serve as a part of the Employer Engagement team in creating a comprehensive, highly service-oriented functional area of the Career and Professional Development (CPD) Office. The Employer Engagement Manager (Manager) is responsible for developing and maintaining effective relationships with local, regional, national, and global employers to increase recruiting opportunities for all Chapman students and alumni. In collaboration with the Assistant Director, this role will support the hiring needs of employers, alumni, parents, and other stakeholders by maintaining exceptional customer service designed to enhance their relationship with the university and promote the strengths of Chapman students and alumni. This position will support the planning and execution of the university's central recruiting programs, including career fairs, on-campus interviews, information sessions, site visits, and the Premier Employer Partner Program, as well as managing the posting of employment and internship opportunities on the CPD's job portals.
To foster alumni engagement with current students to support their
professional development, the Manager will execute the day-to-day
administration and oversight of The Panther Network, including the biannual
mentorship program.
Responsibilities EMPLOYER ENGAGEMENT
Engagement and Recruiting Programs
Under the guidance of the Assistant Director, strategically manage the
university's central recruiting programs.
Meet goals set by the CPD leadership for increasing the quality and
quantity of employer engagement with Chapman candidates over time, through
industry and employer research, outreach/touchpoints, and other targeted
milestones tracked through the Employer Relationship Manager (ERM)
system.
Oversee the administration of various recruiting programs, including
career fairs, networking nights, information sessions, on-campus
interviews, tablings, coffee chats, employer site visits, etc. to support
the hiring needs of employers and promote Chapman students and alumni.
Manage event registrations, interview schedules, and information sessions
for employers in Handshake.
Conduct internship and post-graduation job development and employer
outreach to expand the number of internship and post-graduation
opportunities for students.
Stay up to date on local, state, national, and global industry and
employment trends.
Outreach and Relationship Management
Based on industry research and employment trends, establish new employer
contacts (including alumni and parents) and strengthen current employer
contacts through outreach activities, such as cold calls, email marketing
campaigns, virtual meetings, employer visits, etc. and execute the CPD's
Strategic Employer Engagement Plan.
Manage employer engagement efforts by attending and participating in
employer meetings and networking at appropriate professional organization
events, chambers of commerce activities, etc.
Travel to and attend employer meetings, professional association meetings,
employer site visits, and other off-campus events as required, including
independently driving to such locations.
Work with the Marketing and Communications Manager on email marketing
campaigns to new and existing employers to meet CPD goals.
Promote the establishment and nurturing of on-going and productive
relationships with industry leaders and corporate recruiters to increase
employment opportunities for students and alumni.
Work with the Assistant Director to identify appropriate contacts for the
Career Education team and other campus partners by providing
employers/contacts for career-related workshops and panels.
Employer Engagement Operations
Support the day-to-day operations of the Employer Engagement team to
provide excellent customer service experience for all employers, students,
alumni, faculty, and other key stakeholders of the university.
Collect data on engagement efforts and results through the ERM and adhere
to a Standard Operating Procedure (SOP), including tracking and
quantifying employer touch points (meetings, site visits, emails, phone
calls, etc.) in accordance with the CPD's KPIs.
Train and supervise student workers to input employer engagement and event
information into the ERM and Handshake and comply with any SOP.
Supervise student workers in facilitating information sessions and on-
campus interviews, as well as following protocols for flagging employers
and job postings that do not comply with CPD policies.
Work with the Assistant Director of Administration and Career Resources on
the collection of event participation fees, creation or maintenance of
online payment portals, reimbursement processing, etc.
The Panther Network
Serve as the primary departmental contact and project manager for The
Panther Network, including overseeing the mentoring programs.
Create and implement new content for The Panther Network's digital
resources, including pathways, newsletters, and system emails.
Under the guidance of the Assistant Director, plan and conduct workshops
and create videos to advise students and campus partners about the
platform's features.
Maintain and update the mentoring program orientation, manual, guidelines,
and promotional materials.
Work with the Data and Systems Analyst to maintain database administration
and reports for purposes of tracking activity and engagement through the
platform to meet CPD goals.
Partner with campus stakeholders and implement new strategies to increase
engagement in the mentorship program and drive overall usage of The
Panther Network in partnership with the Marketing and Communications
Manager.
Collaborate with the Alumni Engagement team on The Panther Network,
including the mentoring program participation from alumni.
Handshake Platform and ERM Oversight
Serve as Handshake's primary point of contact on the Employer Engagement
team and liaise with Handshake Customer Support as needed to resolve
issues and request/implement new features.
Track employer engagement (e.g., on-campus recruiting and other
programs) in Handshake and in the ERM. Oversee employer data tracking and
reporting within Handshake and the ERM.
Oversee the approval of Handshake employers and jobs, while resolving any
fraudulent employer or job posting issues by closing their Handshake
account or posting and communicating with affected students with
immediacy.
Manage the job portal, encourage employer registration, and train employer
partners on how to navigate the job portal and utilize various recruiting
tools.
Required Qualifications
Bachelor's degree required.
Valid Driver's License
2-3 years of full-time professional experience, with a preference for
experience in administration, recruiting, sales, development coordinator,
or employer engagement in an academic, corporate, or related setting.
A high level of professionalism and excellent customer service skills,
including responsiveness to any inquiries from employers, students,
alumni, and campus partners.
Strong communication and interpersonal skills to relate to, network, and
communicate effectively with a variety of constituents.
Strong oral, written, and quantitative and culturally competent
communication skills, including excellent use of grammar and proven
ability to prepare, edit, and proofread documents and correspondence.
Strong organizational skills, detail-oriented, and ability to remain
flexible to changing business needs and priorities.
Proven ability to manage several different projects simultaneously and
under time pressure.
Ability to formulate and communicate policies and procedures for
recruiting and internship programs.
Technical skills to learn and use enterprise systems and departmental
applications related to the position, such as Handshake and PeopleGrove.
Analytical skills to identify and research information, analyze and
resolve problems, assess alternatives and escalate concerns when needed.
Ability to demonstrate initiative in timely completing tasks, anticipate
future needs, and work well in a team.
Aptitude to understand and consistently ensure compliance with university
policies, state and federal rules and regulations, including FERPA and
data privacy and security regulations.
Ability to use sound judgment, tact, and diplomacy and to maintain
confidentiality at all times.
Ability to work early mornings, evenings, and weekends and travel, as
needed, to support the work of Chapman and the CPD.
Desired Qualifications
Master's degree preferred.
History of building partnerships with corporate leaders, hiring managers,
and human resource professionals and maintaining strong client
relationships to develop and expand employment opportunities for students.
Proficiency in CRM/ERM systems (Salesforce preferred), SaaS platforms,
and Microsoft Suite.
Prior experience supervising, training, or delegating work to student
workers.
Special Instructions to Applicants At Chapman University, we believe collaboration thrives through in-person engagement. This position is fully on campus, and employees work alongside colleagues, faculty, students, and staff each day to support our vibrant university community.Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.
Minimum Number of References
Maximum Number of References
Pre-screening Questions
Required fields are indicated with an asterisk ().
Applicant Documents
Required Documents
Resume
Cover Letter
Optional Documents
