Education Support Administrator

University of Exeter
May 22, 2024
Offerd Salary:£26,444
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
Job details

Job reference


Date posted


Application closing date



Exeter (Hybrid)


The starting salary will be from £26,444 on Grade D, depending on qualifications and experience.


Generous holiday allowances, flexible working, pension scheme.

Contractual hours




Job category/type

Admin, Professional, Managerial


JD P92657.pdf
Education Support Administrator

Job description

Education and Academic Services

Are you passionate about providing exceptional support to students and contributing to their academic journey? The University of Exeter is seeking dedicated Education Support Administrators to join our dynamic Education Support team.

We are looking for fantastic people from a wide variety of backgrounds to join us at a time of change and opportunity at the University. We would love you to join us on this journey!

This new full time post is available immediately on a fixed term basis until July 2024. This role offers the opportunity for hybrid working – some time on campus and some from home.

  • Do you enjoy direct contact with people?
  • Do you enjoy supporting people with their queries and helping to deliver a brilliant customer experience?
  • Do you enjoy providing administrative support?
  • Are you fantastic at organising, communicating and making things run smoothly?
  • Do you want to work for an excellent employer with some fantastic career and training opportunities?
  • If so, our Education Support Administrator role in Education and Academic Services could be for you.

    Want to get a better idea of what it is like to work at the University? Click here to find out from our current staff.

    About the Role

    As a key member of the Education Support team within the Degree Apprenticeships Team, you'll contribute to the vibrant learning environment at the University of Exeter. This role offers a unique opportunity to grow as an administration and customer services professional.


  • Provide advice, guidance, and administrative support to students and staff.
  • Support the delivery of taught programmes across a diverse range of activities from enrolment to graduation, including student record maintenance, supporting assessment delivery and administration and awarding and progression.
  • Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.
  • About You

    We are looking for dynamic and committed individuals with:

  • Strong desire to build a career in administration and customer services.
  • An excellent attention to detail and strong organisational skills.
  • Experience working independently and as part of a team.
  • Excellent customer service skills
  • Adaptability in a culture of change and growth.
  • This role form a vital part of our support services, including delivering a face-to-face service for students and staff, as such, the role holder will be expected to work from campus for a minimum of two days per week, as well as for up to four days per week whilst training is completed.

    Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted.

    Please ensure you read the Job Description and Person Specification for full details of this role.

    The University of Exeter

    We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

    Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world's most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).

    We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City

    Our Equality, Diversity and Inclusion Commitment

    We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

    Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

    With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

    We are proud signatories of the Armed Forces Covenant and welcome applications from service people.


    We offer some fantastic benefits including:

  • 39 days leave per year
  • options for flexible working
  • numerous discounts at leading retailers
  • onsite gyms on all of our campus' and a cycle to work scheme
  • sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to 6 weeks full pay) and a Fertility Treatment Policy
  • stunning campus environments in Exeter and Cornwall, in the beautiful South West of England
  • Further information

    Please contact Bex Bristow, [email protected].

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