Disability Support Services Assistant.

Disability Support Services Assistant.

Salary

$41,820.00 - $48,108.00 Annually

Location

Southern Wake Campus

Job Type

Full-time, Annual

Job Number

07493

*DIVISION*

Military, Veterans, and Special Programs

*DEPARTMENT*

Disability Support Services

Opening Date

10/15/2026

Closing Date

10/25/2026 11:59 PM Eastern

FLSA

Non-Exempt

Max Number of Applicants

150

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Position Description

Pay Grade: Assistant 5

This position coordinates DSS testing services and provides administrative support to the DSS staff, faculty, and students.   

Responsibilities and Duties (*Essential Functions)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

*Schedules student testing accommodation appointments on behalf of test proctors   
 
*Provides guidance and direction to test proctors on conducting appropriate proctoring protocol; trains new test proctors
 
*Receives and processes incoming disability documentation for students with disabilities
 
*Prepares, updates, and submits Accommodation Notices to students, faculty, and staff
 
*Answers phones and greets visitors; responds to general questions and provides information regarding DSS services

Educates students and faculty regarding testing procedures
 
Collects, prepares, and delivers student tests to DSS proctored setting; returns proctored tests to faculty  
 
Responsible for scheduling student and faculty appointments on behalf of DSS Coordinators

Documents initial interactions with students in a case management system
 
Assists with priority registration
 
Maintains an inventory of supplies
 
Serves as back-up to test proctor or scribe
 
Provides office administrative support to staff  
 

Qualifications

Knowledge, Skills, and Abilities 
Ability to maintain confidential information
 
Must be able to multitask and provide excellent customer service.  
 
Ability to exhibit good interpersonal skills and work well with others
 
Ability to maintain records accurately and be able to meet deadlines consistently

Demonstrates good organizational skills
 
Ability to think critically
 
Ability to perform normal duties with minimal supervision

Excellent written and verbal communication skills

Ability and willingness to change duty station to cover multiple Wake Tech Campuses

Minimum Requirements

High School Diploma or equivalent
 
Two years of office related experience and customer service experience
 
Intermediate skills with MS Office products particularly with MS Excel and MS Word
 
Preferences

Associate's degree 

Essential Personnel

TBD

 

As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employee's professional growth.

Benefits at a Glance

Wake Technical Community College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our annual** employees. Click here for more information.

• State Health Plan
• Health Care and Dependent Care Flexible Spending Accounts
• Health Care Exchange Notice
• Dental Insurance
• Vision Insurance
• Additional Supplemental Insurances
• Disability Plan
• NC Retirement Plan
• Leave (Vacation, Sick, FMLA, Civil and Military, Community Service, Education, and Voluntary Shared)
• Paid Holidays
• Prior State Service Verification
• Supplemental Retirement Plan
• Employee Assistance Program
• Education Benefits
• College Savings Program
• State Employees' Credit Union
• State Employees Association of NC (SEANC)
• Employee Discount Program
• Identity Theft Insurance

For further information, please contact 919-866-7890.

**Please note: Most temporary (part-time or full-time) employees do not earn benefits.

  01 Describe your experience in an office environment with reception related duties ( answering phones, greeting visitors, and answering office related questions). 02 Describe your experience handling confidential record keeping. 03 This position requires the ability to quickly learn new software and programs, as well as exhibiting intermediate skills in MS Office products. Please describe your level of computer skills, including specific programs and/or systems you frequently use. 04 Do you have any experience working in an academic environment, mental health, or disability support setting? 05 Are you willing and able to travel between various campuses as needed?

• Yes
• No

Required Question

Employer Wake Technical Community College Address 9101 Fayetteville Rd.

Raleigh, North Carolina, 27603 Phone 9198665934
Website https://www.waketech.edu/