Director, Student Learning Services

Director, Student Learning Services

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Please see Special Instructions for more details.

The first date of consideration is September 22, 2026 and review of applications will continue until the position is filled.

Please attach an unofficial transcript to your application. Official transcript required at time of hire.

Posting Details

Position Information

Position Title	Director, Student Learning Services
Work Location	Springfield Campus
Out-of-State Employment	Out-of-state employment is limited to Arkansas, Virginia, Maryland, and Washington, D.C., and subject to supervisor approval.
Department	Student Learning Services
HR Home Department	022035 STUDENT LEARNING SERVICES
Pay Grade	46
Proposed Salary	$75,000 - $80,000/annual
Sponsorship Information	Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship.
Position only available to current, regular, full-time Missouri State University employees?	No, Position is available to all applicants.
Appointment Type	Full Time Regular
Exempt/Non-Exempt	Exempt
General Function	The Director of Student Learning Services provides strategic leadership for the development, implementation, and continuous assessment of comprehensive academic support and retention initiatives that advance the University’s student success goals. The Director designs and oversees institution-wide tutoring, writing, and supplemental instruction programs; establishes policies and operational frameworks; and ensures alignment with the University’s strategic plan and retention objectives.The Director leads cross-campus collaboration with faculty, academic departments, deans, and student success partners to identify emerging academic support needs, develop data-informed interventions, and evaluate program effectiveness. The Director exercises primary responsibility for program direction, resource allocation, staff supervision, and the integration of assessment findings into long-range planning to strengthen student persistence and achievement.
Description of Primary Duties	1. Leads the development and implementation of institution-wide academic support strategies that advance student retention and persistence. Collaborates with faculty, academic departments, and deans to assess academic support needs; designs and implements targeted, data-informed interventions; and evaluates program impact to inform institutional decision-making. Establishes policies and operational standards that support effective tutoring, writing, and supplemental instruction services across the University.2. Oversees the recruitment, training, supervision and evaluation of student employees and graduate assistants. Directs staff development initiatives to ensure effective service delivery and continuous improvement of academic support programs.3. Analyzes, evaluates, solves, and makes decisions regarding problematic situations.4. Conducts bi-weekly meetings to review activities and inform Consultants, Leaders, Mentors, and Graduate Assistants of new procedures and issues.5. Develops and monitors budgets and prioritizes services and purchases based on needs and budgetary limitations.6. Develops and implements comprehensive assessment plans to evaluate program effectiveness, student outcomes, and service utilization. Modifies program structures and operational procedures based on assessment findings and emerging institutional priorities.7. Leads the design and refinement of systems and processes that promote effective delivery of student support services and align with the University’s strategic plan. Identifies areas of need, develops program proposals, and directs implementation of initiatives that strengthen institutional retention efforts and academic success outcomes.8. Coordinates and develops a competent and effective staff of student mentors and tutors by working with academic department heads and deans in recruiting and hiring qualified students, providing orientation and training regarding programs, policies and procedures, making appropriate work assignments, and evaluating performance.9. Monitors and coordinates with web strategy to ensure the BearCLAW website is effective in reaching students and conveying appropriate information effectively.10. Manages the electronic tutoring management system by using it to allow faculty to communicate tutoring needs, scheduling and maintaining records of tutors, tutees, and tutoring sessions, and providing information and analysis of information in the database.11. Investigates grant opportunities and external funding to further goals and objectives for essential programs and assures that grant-funded programs are administered in compliance with University and funding organization policies and procedures.12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, participating in professional organizations, attending professional development courses, and attending training and/or courses as required by the supervisor.13. Contributes to the overall success of the Bear CLAW and student success and retention initiatives by preforming all other duties as assigned.
Minimum Acceptable Qualifications	Education: A Master’s degree is required. Experience: Five years of successful experience working with student success initiatives or teaching writing or study skills at the college level are required. Experience in the development of student tutoring programs or/and a writing center are preferred. Skills: Excellent verbal and written communication skills are required. Proven leadership and managerial skills are required. The ability to expand writing skills assistance through online methods is preferred.
Additional Qualifications	Familiarity with tutor scheduling systems, assessing academic support programs, and space management.
Link to Job Description	https://www.missouristate.edu/Human/JobDescriptions/2422.htm
Open Date	09/01/2026
Close Date (If Close Date is blank then the posting is considered open until filled)
Special Instructions to Applicants	The first date of consideration is September 22, 2026 and review of applications will continue until the position is filled. Please attach an unofficial transcript to your application. Official transcript required at time of hire.
Equal Opportunity Statement	Non-Discrimination Statement Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972. This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America. The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, [email protected], 417-836-4252
Background Check Statement	Employment will require a criminal background check at University expense.

Posting Detail

Posting Number	20260230FTS
Quicklink for Posting	https://jobs.missouristate.edu/postings/87783

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this vacancy?
   • Indeed
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   • Missouri State University Website
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   • Employee Referral
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   • HigherEdJobs.com
   • Personal Contacts / Networking
   • Job Board (CareerBuilder.com, Monster, etc.)
   • Other
2. * Please specify the recruitment source where you located this posting. If you selected Employee Referral above, please list the name of the current MSU employee who referred you.

   (Open Ended Question)

Applicant Documents

Required Documents

1. Resume
2. Cover Letter
3. Unofficial Transcripts - 1

Optional Documents

1. Other Documents -1
2. Publication (Writing Sample) -1