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University at Buffalo
Administration/Managerment

Director of Residential Housing Services

University at Buffalo · United States
Deadline
Apr 14, 2027
Closing in 177 days
Location
N/A
United States
Employment
Fixed contract (1-4 years)
Full time
Reference
N/A
Posted Oct 16, 2026
Offered salary$90,000 - $106,000

About the role

Employment Opportunities

Director of Residential Housing Services

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Posting Details

Position Information
Fiscal Year 2026-2027
Position Title Director of Residential Housing Services
Classification Title Senior Staff Associate
Department Housing Services
Posting Number P260185
Posting Link https://www.ubjobs.buffalo.edu/postings/63896
Employer State
Bargaining Unit 08
Position Type UUP Professional
Professional Appointment Term Term
Salary Grade SL5
Posting Detail Information
Position Summary The Director of Housing Services provides senior leadership, strategic planning, policy development and operational oversight for the University at Buffalo’s housing assignments, ADA housing accommodations, and summer conference housing. This role ensures that UB’s on‑campus housing experience is student-centered, accessible, efficient, and aligned with institutional goals. This position reports to the Director of Housing Operations and oversees all aspects of housing services in support of approximately 8,000 undergraduate and graduate students in 13 residence halls and 5 apartment complexes.

As a senior leader, the functional areas of responsibility include marketing, housing contracting, room assignment processes, occupancy management, and coordination of room changes, and fostering strong partnerships with campus stakeholders. This position plays a significant role in supporting residential experience, advancing equity and access, and contributing to the university’s enrollment and retention strategies.

Responsibilities Include:
  • Provide strategic leadership and administrative oversight for Housing Services, ensuring effective operations and high-quality customer service.
  • Provide vision, design and implementation of occupancy management processes that ensure fiscal targets are met.
  • Partner with Enrollment Management and Marketing & Communications to position on-campus housing as a strategic recruitment and retention tool, using targeted campaigns and data-informed messaging to support full occupancy.
  • Ensure congruence and timeliness of website, print, social media, front desk operations and in person communications to parents, current students, incoming students, and faculty/staff.
  • Responsible for direct and indirect management of the Housing Services team.

About Campus Living
As a member of Campus Living, you will join service professionals, all driven by one shared set of values designed to help ensure students’ well-being, create a safe and supportive environment, and promote student success. In Campus Living, growth is a shared passion. We aim for excellence by expanding the boundaries of culture and practice. We pursue our goals tenaciously while stewarding the student experience in building and managing supporting communities. We encourage discovery and celebrate success.

Our team recognizes the advantages diverse perspectives and backgrounds bring to the workplace. We are particularly interested in candidates who share this value and will work to achieve the university’s goals of inclusive excellence.

About Student Life
Student Life is dedicated to creating a student-centered environment that fosters engagement, well-being, and success. Guided by four strategic priorities—student engagement, health and wellness, personalized support, and advancing diversity, equity, inclusion, and justice—we provide transformative experiences that empower students to grow, lead, and thrive. As a member of Student Life, you’ll join a team of passionate professionals united by shared values and a commitment to student success. We think big, act boldly, and pursue excellence with purpose. Together, we build inclusive communities, champion discovery, and celebrate the achievements that shape the UB experience.

Learn more:
  • Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
  • Being a part of the University at Buffalo community.

The University at Buffalo is an equal opportunity employer (EOE) and welcomes all to apply including veterans and individuals with a disability.
Minimum Qualifications
  • Bachelor’s degree in higher education, public administration, business management, administrative services or related field with a minimum of 5 years of relevant experience or a Master’s degree or professional certification with a minimum of 3 years of experience
  • Supervisory experience with professional staff.
  • Demonstrated ability to collaborate effectively with internal stakeholders and campus partners to advance shared goals and deliver student-centered outcomes.
  • Strong understanding of housing operations, assignments systems, and ADA accommodation processes.
  • Demonstrated commitment to diversity, equity, inclusion, and student-centered service.
  • The ability to interact appropriately with a wide variety of constituents with diverse backgrounds and demonstrate cultural competence.
Preferred Qualifications
  • An advanced degree in higher education, public administration, business management, or administrative services.
  • Experience with housing software platforms (e.g., StarRez).
  • Experience managing summer conference housing or related revenue-generating programs.
  • More than five years of progressive experience in supervision and administration in a medium-to-large complex organization.
Our University Community
Prodig+ No
Executive Position Yes
Physical Demands
Driving Requirements This position will never drive a university owned vehicle.
Salary Range $90,000 - $106,000
Additional Salary Information
Job Type Full-Time
Campus As Assigned
Posting Alerts
Special Instructions Summary
Additional Information
Is a background check required for this posting? Yes
Background Check Notification For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment.
Contact Information
Contact's Name Kelly Denz
Contact's Pronouns
Contact's Title Administrative Services Coordinator
Contact's Email [email protected]
Contact's Phone 716-645-3070
Posting Dates
Posted 08/20/2026
Deadline for Internal Applicants 09/03/2026
Deadline for External Applicants Open Until Filled
Date to be filled
References
Number of References Required 3
Reference Cutoff Date
Instructions to Applicant

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What will be the highest level of education attained by the time of employment?
    • GED
    • High School Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PhD/Doctoral Degree
    • MD
    • JD
  2. * Please indicate your current employment affiliation with the University at Buffalo.
    • Faculty
    • Faculty Student Association (FSA)
    • Research Foundation Employee
    • State Classified
    • State Professional
    • UB Foundation
    • TA/GA
    • Student
    • No Current Employment Affiliation
  3. * How did you first hear about this employment opportunity?
    • AcademicKeys.com
    • CareerExposure.com
    • CareerWomen.com
    • Chronicle of Higher Education
    • DiversitySearch.com
    • GoogleJobs.com
    • HERCjobs.org
    • HigherEdJobs.com
    • IMDiversity.com
    • Indeed.com
    • LinkedIn.com
    • MBACareers.com
    • Conference
    • Personal Referral
    • UBJobs.buffalo.edu
    • Other
    • WNY Jobs
  4. * Are you a SUNY employee eligible for special consideration as a result of retrenchment?
    • Yes
    • No

Documents Needed To Apply

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents

How to apply

Read the full posting, then apply through the employer's own site. Applications are handled by the institution, not by AcademicGates.

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