Director of Enrollment Operations and Analytics
Location: Jacksonville, FL · Posted: 2026-06-01 · Reference: 1264
Job Title: Director of Enrollment Operations and Analytics
Department: Enrollment Management
Position Reports to: Vice President, Enrollment Management & Student Success
Position Class/Position Type: Exempt
Job Summary:
Reporting to the Vice President of Enrollment Management and Student Success
and serving as a core leader within the division, the Director of Enrollment
Operations and Analytics provides system leadership, data governance an
process optimization to drive strategic enrollment initiatives. This position
ensures that admissions operations are efficient, data-informed, compliant,
and aligned with institutional enrollment goals. This individual will ensure
the high quality leadership to, and execution of technology supported business
processes, data management, systems management, project management, and
reporting and analytics. This position will be supported by an Admissions
Operations Specialist, Graduate Assistant, and student workers. The Director
of Enrollment Operations and Analytics will be a thoughtful communicator on
issues relevant to recruitment, admissions and financial aid. This
individual's skill in translating complex analyses into clear, actionable
insights will benefit a wide range of audiences.
Supervisory Responsibilities:
Supervise additional enrollment operations roles
Monitor and coordinate workflow and work assignments
Delegate and distribute tasks
Approve leave requests and timesheets
Recommend professional training
Evaluate performance, and provide feedback on a consistent basis and in a
timely manner
Duties/Responsibilities:
Data Integrity, Analytics & Reporting
Establish and maintain high standards of data accuracy, consistency, and
compliance across all admissions systems
Develop and manage queries, reports, and dashboards to support recruitment
strategy and leadership decision-making
Analyze trends in applications, yields, demographics, funnel movement, and
territory performance to make recommendations for future admissions cycles
Collaborate with Enrollment leadership to support census reporting, funnel
reporting, predictive analytics and forecasting
Lead the development of an annual analysis of the incoming class profile
report to drive strategic planning for future cycles
Create and maintain comprehensive process and system documentation
Collaborate with the Registrar‘s Office, Institutional Research and
Information Technology to ensure data alignment and reporting consistency
across systems
Conduct research on enrollment related topics as requested
Systems Administrator
Manage and/or track all technologies and 3rd party vendor platforms
utilized by Enrollment, including but not limited to Slate, Common App,
and CAS systems
Provide project management of new implementations and upgrades and
assessments of technology or data gaps within Enrollment systems
Maintain a calendar of annual operations to guide recruitment and
enrollment planning
Serve as the primary Slate administrator for Undergraduate Admissions and
Graduate and Professional Studies Admissions, Rome City Institute, Study
Abroad, Dual Enrollment, and Graduate Advising
Oversee the configuration, optimization, and documentation of Slate forms,
workflows, queries, rules, and portals
Manage Slate user roles, permissions, governance standards
Evaluate Slate releases and new functionality; recommend, prioritize and
implement system enhancements
Act as the primary liaison with Slate support and external vendors for
each platform for issue resolution and system improvements
Recruitment Support
Equip admission counselors with Slate tools for territory management,
travel planning, communications, and applicant review
Support application reading processes, decision release workflows, and
deposit management
Cross-Campus Collaboration
Ensure close collaboration between Admission offices and campus
stakeholders (Student Financial Services, Registrar, Information
Technology, Academic Affairs, etc.)
Supports partnerships with vendors on integrations, data imports/exports,
and system updating and troubleshooting
Training
Provide training on all enrollment technologies and platforms
Provide onboarding and ongoing Slate training for admission staff and
other campus users of Slate
Promote best practices and user adoption to ensure effective and
consistent use of Slate and all other technologies and platforms, as
needed
Other duties as assigned
Preform additional responsibilities as assigned in support of Enrollment
Management and institutional priorities
Skills and Abilities:
Expertise with data structures and analytical tools.
Ability to think creatively and analytically.
Capacity to prioritize and manage multiple responsibilities and projects
concurrenty.
Ability to work both independently, with little direct supervision and
collaboratively, as a member of a team.
A customer-friendly and positive attitude, especially while working under
pressure.
Cultivate and manage key relationships.
Maintain confidential information.
Strong leadership skills Supervisory or management experience preferred
Education, Certificates, Licenses, and Experience:
Bachelor's degree in Technology-related field or equivalent relevant
experience
Experience with CRM systems (Slate by Technolutions' Slate experience is
required)
High degree of comfort with technology and data management/manipulation
Knowledge of third-party application platforms (e.g. Common App, CAS
systems)
Familiarity with HTML, Liquid Markup, and/or SQL.
Relevant technology experience that demonstrates a working knowledge of
systems, and data analysis
Experience in web design, whether it be building, implementation, or
maintenance.
Physical Requirements:
Must be able to lift and carry equipment and supplies weighing up to 20
pounds.
Must be able to bend, stoop, and reach.
Manual dexterity to efficiently operate a computer keyboard and other
business machines.
Adequate hearing to communicate effectively in person and by phone.
Important Note
This is not an exhaustive list of all responsibilities, duties, and/or skills
required for this position. The University reserves the right to amend and
change responsibilities to meet organizational needs.
To Apply
Please submit a resume, cover letter, and list of references with the JU
Application.
