Details - Director of Admissions, Charlotte Campus
Summary
Provides strategic and operational leadership for recruitment, admission
selection, and enrollment for students at the Charlotte Campus. Develops and
executes a data-informed campus admissions plan aligned with university
objectives; oversees admissions staff, events, and budget; and partners across
the campus and university to strengthen enrollment pipelines, improve
conversion and yield, and deliver a positive prospective-student experience
Essential Job Functions
Creates and implements annual and multi-year campus admissions and
recruitment plans, events. Application activity and yield initiatives, to
achieve campus enrollment goals; establishes milestones and monitors
progress throughout the enrollment cycle
Collaborates with others on the Enrollment Management leadership Team to
develop a universitywide, data-informed territory management strategy
Serves on the enrollment management leadership team and the Charlotte
Campus leadership team; advises leaders on admissions performance, market
conditions, enrollment trends, risks, and opportunities
Collaborates with university admissions and university marketing to
develop, execute, successful marketing strategies and campaigns using
approved print, email, web, text, phone, social media, and other channels
Analyzes enrollment data and recruitment effectiveness to forecast
enrollment and adjust recruitment plans, as necessary
Manages admissions operations to maintain timely, accurate, and consistent
processing of admissions applications and related materials, application
review and admissions decisions; establishes service standards, quality
controls, and escalation protocols
Oversees effective use and continuous improvement of the admissions CRM
and other systems, including workflows, communications, data integrity,
reporting, integrations, and user adoption, in collaboration with
university admissions and information technology
Coordinates campus admissions activities with those of other campus and
university departments and the admissions representative network to
provide a coordinated student experience from inquiry through enrollment
Builds and maintains recruitment pipelines and relationships with high
schools, school counselors, employers, alumni, and other university and
community partners; represents the university at recruitment and
professional events
Maintains campus admissions practices, communications, records, and
decisions comply with applicable laws, regulations, accreditation
standards, and university policies, including requirements related to
student records and data privacy
Prepares and monitors departmental budget
Supervises and develops the department staff, facilitating professional
opportunities to improve individual capability and managing performance
against job accountabilities, department goals and established university,
campus and department policies and procedures
Supervises and manages student employees, as necessary, to enhance their
academic and professional development
Performs other duties as assigned
Required Qualifications
Minimum of a bachelor's degree
Moderate amount of progressively responsible experience working in college
or university admissions, recruitment or enrollment management, including
leadership and supervisory responsibilities or other related experience
Experience developing and executing recruitment and admissions plans and
managing admissions operations
Valid U.S. driver's license
Proficiency with admissions CRM
Preferred Qualifications
Master's degree
Please Note:
Qualified candidates must live or relocate to live within a daily commuting
distance of the Charlotte Campus location upon hire.
Applications are accepted on an ongoing basis until job posting is closed.
Johnson & Wales University is an equal opportunity employer. The university
does not illegally discriminate on the basis of any protected class. All
qualified applicants will receive consideration for employment without regard
to age, ancestry, color, disability, ethnic and national origin, familial
status, gender or gender identity, genetic information, military service,
national origin, pregnancy and related conditions, race, religion, sex, sexual
orientation, veteran status, or any other protected class.
