Job reference
R92397
Date posted
05/02/2025
Application closing date
23/02/2025
Location
Exeter (Hybrid)
Salary
This is a Grade C position with a starting salary of £25,007.
Package
Generous holiday allowances, pension scheme, excellent development opportunities
Contractual hours
30
Basis
Blank
Job category/type
IT and Digital
Attachments
Digital Hub Assistant job description.pdf
Job description
Digital Tranformation
12 Month Fixed Term Contract
30 hours per week expected to be between 9-16:00 Monday – Friday (Working on a rota basis)
Based on our Streatham Campus
Our Digital Hub is our staff and student facing help desk that provides critical support for staff and students using digital tools. The team are responsible for supporting staff and students in using a huge variety of digital tools and services such as: App and International Check-In support, OneDrive, SharePoint, Wi-Fi, course specific software and MS 365.
Being one of the core members of this front facing team, this busy and varied role would suit someone who has some experience in customer service and who would enjoy working in a fast paced, dynamic, and challenging environment.
What you'll be doing…
Just some of thebenefits that come with this role include:
Excellent pension scheme
Multiplewellbeing and health initiatives for staff including discounted state-of-the-art fitness centres on all our campuses
We're really looking for…
A good understanding of communications and engagement with a range of audiences both face to face and online
We want someone who is really positive and genuinely enjoys working together to solve problems!
Experience of demonstrating how to use digital tools or desire to develop in this area
Please ensure you read the Job Description and Person Specification for full details of this role by clicking on the attachment.
Due to this role being a customer facing role we are unable to consider applicants looking for hybrid working.
Apply via our university portal with your CV and a cover letter telling us how great you are and how your skills line up to what we're looking for!
This role will be closing on the 23rd February and we hope to interview successful candidate in early march.
More about the Digital Team!
At the University of Exeter, we're embarking on an exciting journey of digital transformation that will reshape the way we educate, research, and collaborate. Our commitment to embracing cutting-edge digital technologies and fostering digital skills development is at the heart of our mission. We are dedicated to working with partners who share our values to enhance our education, research, and partnerships while meeting the evolving needs of our students and colleagues across our campuses.
We work in an agile way and have organised the team into chapters (groups of people with the same skill sets) and squads (made up of people from the chapters who can work autonomously and to their own goals). We want to test and champion new working models in our squads that push the boundaries of inclusivity, location, and flexibility. Our users will be at the heart of everything we do and we'll develop new ways to deliver value, make things easier and generate new income along the way.
Our new team of visionaries is tasked with supporting the University of Exeter 2030 strategy, focusing on:
The University of Exeter
Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world's most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).
We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City
Our Equality, Diversity and Inclusion Commitment
We are committed to ensuring reasonable adjustments are available for interviews and workplaces.
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.
We are proud signatories of the Armed Forces Covenant and welcome applications from service people.
Further Information
For any further information please contact Marie Nute, Product Manager [email protected]