Digital Hub Assistant

Job details

Job reference

P92397

Date posted

24/04/2024

Application closing date

12/05/2024

Location

Exeter

Salary

This is a Grade C position with a starting salary of £25,007 (pro rata)

Package

Generous holiday allowances, pension scheme.

Contractual hours

30

Basis

Part-time

Job category/type

IT and Digital

Attachments

Digital Hub Assistant Job description.pdf

Digital Hub Assistant

Job description

Permanent, Part time - 30 hours per week expected to be between 9-16:00 Monday – Friday (Working on a rota basis)

Based on our Streatham Campus

Salary – This is a Grade C position with a starting salary of £25,007 per annum (pro rata).

Our Digital Hub is our staff and student facing help desk that provides critical support for staff and students using digital tools. The team are responsible for supporting staff and students in using a huge variety of digital tools and services such as: App and International Check-In support, OneDrive, SharePoint, Wi-Fi, course specific software and MS 365.

Being one of the core members of this front facing team, This busy and varied role would suit someone who has some experience in customer service and who would enjoy working in a fast paced, dynamic, and challenging environment.

What you'll be doing…

Be the friendly face and first point of contact for students, staff, and guests, offering top-notch customer service and efficiently handling enquiries.

Maintaining accurate records and generating insightful reports.

Amplify our internal and external activities by sharing information effectively and following up with enthusiasm.

Elevate the student experience by suggesting and implementing exciting improvements.

Help organise engaging events, from internal meetings to external gatherings.

Champion best practices, ensuring our processes are followed and sharing insights with the team.

Keep our Digital Hub information up to date and accessible, making use of platforms like SharePoint.

Take charge of specific projects and tasks assigned by managers or senior team members.

Just some of thebenefits that come with this role include:

Substantial annual leave package! (39 days, pro rata)

Benefit from fantastic discounts at local and national shops through numerous discount schemes including TOTUM cards

We'll take your personal and professional development very seriously and we'll empower you to keep developing your expert skills and give you access to the latest technologies and platforms

Excellent pension scheme

Discounted state-of-the-art fitness centres on all our campuses

Join our sustainable travel initiative by enjoying a 10% discount on bus passes, cycle to work scheme and taking advantage of car sharing incentives. Save money and reduce your carbon footprint.

Sector leading policies aroundmaternity, adoption and shared parental leave(up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy

Recognition and Rewards : We have multiple scheme helps us celebrate your contributions.

Stunning campus locations in Exeter and Cornwall

We're really looking for…

Strong knowledge of using a range of digital tools and interfaces. Eg. Microsoft Office products including Office 365 and Microsoft Teams, SharePoint use and page development, Bookings and Forms and quickly able to learn how to use new systems and interfaces.

A good understanding of communications and engagement with a range of audiences both face to face and online

We want someone who is really positive and genuinely enjoys working together to solve problems!

Experience of demonstrating how to use digital tools or desire to develop in this area

Ability to provide basic visual representations of data.

Experience with University learning software would be beneficial.

Please ensure you read the Job Description and Person Specification for full details of this role by clicking on the attachment. Due to this role being a customer facing role we are unable to consider applicants looking for hybrid working.

Apply via our university portal with your CV and short a cover note telling us how great you are and how your skills line up to what we're looking for!

This role will be closing on the 12th May and we will be looking to interview successful candidates on the w/c 27th May.

More about theDigital Team!

At the University of Exeter, we're embarking on an exciting journey of digital transformation that will reshape the way we educate, research, and collaborate. Our commitment to embracing cutting-edge digital technologies and fostering digital skills development is at the heart of our mission. We are dedicated to working with partners who share our values to enhance our education, research, and partnerships while meeting the evolving needs of our students and colleagues across our campuses.

We work in an agile way and have organised the team into chapters (groups of people with the same skill sets) and squads (made up of people from the chapters who can work autonomously and to their own goals). We want to test and champion new working models in our squads that push the boundaries of inclusivity, location, and flexibility. Our users will be at the heart of everything we do and we'll develop new ways to deliver value, make things easier and generate new income along the way.

Our new team of visionaries is tasked with supporting the University of Exeter 2030 strategy, focusing on:

Simplifying and enhancing the end-to-end digital experience, augmented with physical elements.

Identifying and testing new opportunities through rich data and insights.

Developing innovative digital products, services, and platforms.

Cultivating digital capability, encompassing skills, structure, working methods, technology, data, leadership, and culture.

Check out our Digital Strategy for more info!

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world's most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).

We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

We are proud signatories of the Armed Forces Covenant and welcome applications from service people.

Further enquiries

Please contact Marie Nute, Digital Hub Product Owner [email protected]