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Digi Labs - Technical Support Specialist

Loughborough University
United Kingdom
September 13, 2024
Contact:N/A
Offerd Salary:£33966 to £44263
Location:N/A
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
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Job title

Digi Labs - Technical Support Specialist

Job reference

REQ240716

Date posted

29/08/2024

Application closing date

13/09/2024

Location

Loughborough

Package

Management and Specialist grade 6 from £33966 to £44263 per annum. Subject to annual pay award.

Job description

IT Services

Full time, open ended

We're currently looking for an experienced Technical Support Specialist to join our IT Department within our AV/IT team.

Our IT Services are integral to the continued success of Loughborough University.

We work closely with all our partners from across the University to support digital transformation and deliver outstanding levels of service that are recognised as the best in the country by our students in the National Student Survey.

We are at the forefront of supporting the digital campus, protecting and securing our IT systems and developing strategies to take us forward in a rapidly evolving world. Our Director is currently a trustee of UCISA and we actively support professional development at all levels.

Job Purpose:

To lead the technical support services related to DigiLabs and apply specialist technical knowledge to provide technical support, guidance and advice to users of AV/IT systems. The primary focus for this job will be to provide AV/IT services and support for University's DigiLabs environments including specialist technologies such as VR and AR, Robotics and advanced audio-visual systems.

To be successful in the role, you will have the following:

  • Significant experience of AV/IT support in a managed support environment
  • Strong technical knowledge and skills are essential with significant experience of installing, testing and commissioning of supplier specific equipment and software
  • Educated to degree level in any relevant subject or equivalent experience
  • Good oral communication skills and have analytical approach to problem solving Excellent knowledge of system software

    • We particularly welcome applications from women and marginalised minority communities as we are actively seeking to make our team more diverse.

    Join us and you can expect:

  • Generous annual leave allowance up to 44 days (inclusive of Bank Holidays & University closure days).
  • Competitive pension schemes.
  • A range of childcare support initiatives and benefits including childcare vouchers; on-site university nursery (with salary sacrifice scheme); and holiday play schemes.
  • We offer a range of family friendly, inclusive employment policies.
  • BUPA Cash Plan (100 scheme).
  • Employee Assistance Programme.
  • Season Ticket Loan Scheme.
  • On Campus parking with charging points for electric vehicles
  • Fantastic range of sports facilities and preferential. membership packages available.
  • Fantastic CPD and inclusive resources for development.

    • For more information refer to the Job description and Person Specification.

    For an informal discussion about this role please contact Aaron Turlington- Smith, by email [email protected]

    Application closing date: 13 September 2024

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