Deadline
Apr 14, 2027
Closing in 177 days
Location
N/A
United States
Employment
Temporary
Full time
Reference
N/A
Posted
Oct 16, 2026
Offered salary$65,000 - $70,000
About the role
Employment Opportunities
Desktop Support / User Support Technician
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Posting Details
Position Information| Fiscal Year | 2026-2027 |
|---|---|
| Position Title | Desktop Support / User Support Technician |
| Posting Category | Staff |
| Department | JSMBS IT |
| Posting Number | U260071 |
| Posting Link | https://www.ubjobs.buffalo.edu/postings/63870 |
| Employer | UB Foundation Activities |
| Appointment Term | |
| Position Type |
| Position Summary | This position is in the Jacob School of Medicine and Biomedical, Office of Medical Computing. The Desktop Support / User Support Technician is the primary contact for issue resolution related to PC hardware, networking, and applications issues for students, faculty, and staff in the Jacobs School of Medicine and the UBMD Practice Plans and serves as a backup to the AV / User Support Technician in the Office of Medical Computing. The technician is responsible for issue determination, problem/incident and resolution ticket recording, problem escalation as needed, and provides direct operational services and assistance to all user departments. The technician responds directly to user support requests by phone, email, ticket system, or in person to effect problem resolution. Installs, updates, and provides technical support in the use of PC equipment as necessary. The technician provides users with linkage to centrally supported IT and AV services as needed. Coverage will include the Jacobs School sites as well as the UBMD Practice Plans remote sites. The technician is responsible for downtime communication and coordination. Work will include weekends and out of hours events as well as a 24/7 rotating on-call schedule. Core Hours & Location: This is a full-time, in-office position with core working hours of 8:30 a.m. to 4:30 p.m., Monday through Friday. The incumbent is expected to be physically present at 955 Main Street during core hours. On-Call Rotation: The position participates in a 24/7 rotating on-call schedule with team members to provide coverage for password resets, system downtime, and outage coordination and communication. On-call staff are required to respond only when contacted for an incident. Learn more:
The University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities. |
|---|---|
| Minimum Qualifications |
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| Preferred Qualifications |
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| Physical Demands | |
| Driving Requirements | This position will never drive a university owned vehicle. |
| Salary Range | $65,000 - $70,000 |
| Additional Salary Information | The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate. |
| Job Type | Full-Time |
| Campus | Downtown Campus |
| Posting Alerts | |
| Special Instructions Summary | |
| Is a background check required for this posting? | No |
| Background Check Notification |
| Contact's Name | Bradley Beardslee |
|---|---|
| Contact's Pronouns | |
| Contact's Title | Director of the Office of Medical Computing |
| Contact's Email | [email protected] |
| Contact's Phone | 716-829-2927 |
| Posted | 08/18/2026 |
|---|---|
| Deadline for Applicants | Open Until Filled |
| Date to be filled |
| Number of References Required | 3 |
|---|---|
| Reference Cutoff Date | |
| Instructions to Applicant |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- *
Please indicate your current employment affiliation with the University at Buffalo.
- Faculty
- Faculty Student Association (FSA)
- Research Foundation Employee
- State Classified
- State Professional
- UB Foundation
- TA/GA
- Student
- No Current Employment Affiliation
- *
How did you first hear about this employment opportunity?
- AcademicKeys.com
- CareerExposure.com
- CareerWomen.com
- Chronicle of Higher Education
- DiversitySearch.com
- GoogleJobs.com
- HERCjobs.org
- HigherEdJobs.com
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- Indeed.com
- LinkedIn.com
- MBACareers.com
- Conference
- Personal Referral
- UBJobs.buffalo.edu
- Other
- WNY Jobs
Documents Needed To Apply
Required Documents- Cover Letter
- Resume
How to apply
Read the full posting, then apply through the employer's own site. Applications are handled by the institution, not by AcademicGates.
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