☰
Central State University
Administration/Managerment

Desktop Support Technician

Central State University · United States
Deadline
Mar 15, 2027
Closing in 147 days
Location
N/A
United States
Employment
None
Reference
N/A
Posted Sep 16, 2026

About the role

Desktop Support Technician

Bookmark this Posting Print Preview | Apply for this Job

Posting Details

Posting Details
Posting Number 0801469
Classification Title Desktop Support Technician
Working Title
Department Information Technology
Department Contact Email [email protected]
Job Summary/Basic Function Under general supervision, the incumbent serves as an IT technician for Central State University and also the 1890 Land Grant program. This is the first contact customer-facing position requiring: excellent customer service and communication skills, in-depth technical knowledge, attention to detail, friendly, and calm under pressure. Ability to work in a fast-paced work environment. The incumbent will deploy, diagnose, repair, and maintain the University’s owned desktop/laptop hardware and software to ensure secure, smooth, and optimal operation. 

This position reports directly to the Desktop Support Manager in the Information Technology Division. Since the position involves work for the 1890 Land Grant System at CSU, it is expected that the incumbent will abide by the policies and procedures of Land Grant employees at CSU, as well as University policies and procedures. 

Essential Duties and Responsibilities:
  1. Configure/deploy desktop/laptop for staff/faculty and computer labs.
  2. Provide technical assistance and support for University and Land Grant users related to the endpoints, phones, software, and other technology that is maintained by Marauder IT Services.
  3. Strong problem-solving and logical thinking skills.
  4. Performs fundamental/advanced problem-solving skills, assists University and Land Grant users and the University community.
  5. Provide training to users on new or updated technologies.
  6. Performs routine technical assistance and maintenance duties that optimize performance.
  7. Maintains and updates records of repairs and fixes as needed; may document projects and maintain user instructions.
  8. Troubleshoot systems and work with university and Land grant personnel faculty/staff/students to determine needed software/ hardware changes.
  9. Courteous, professional, and Patient.
  10. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse university setting.
  11. Maintain details and strive to achieve deadline oriented tasks.
  12. Search for solutions beyond ambiguity.
  13. Demonstrated experience in remote technologies such as OneScreen, MondoPad, Cisco WebEx, Zoom, and MS Teams.
  14. Demonstrated experience with desktops, laptops, printer, docu-cameras, projector, white-boards.
  15. Able to create, maintain, and close a successful IT project.
  16. Answer multi-line phones and assisting users remotely or in-person.
  17. Assists with tracking inventory of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports, and systems errors.
  18. Perform systems maintenance and testing to ensure proper functionality of systems and peripheral devices; troubleshoots and resolve system hardware, software, and network failures and conflicts.
  19. Assists with the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions.
  20. Up-to-date knowledge on current/future technology, equipment, applicable laws (especially FERPA and HIPPA), regulations and standards.
  21. Performs miscellaneous job-related duties as assigned.
  22. Submits monthly Time and Effort Reports for the Land Grant work.

Experience and Qualifications:
  1. Four years of hands-on experience in computer, networks, and systems maintenance.
  2. Excellent written and verbal communication skills.
  3. Excellent interpersonal skills.
  4. Bachelor’s degree or equivalent hands-on experience.
Minimum Qualifications
  1. The candidate must clearly understand how the network, system, and software work in sync.
  2. Able to troubleshoot complex IP based network, desktop/servers based OS, and enterprise applications.
  3. Be proactive to a solution.
  4. Courteous, professional, and patient to the clients.
  5. Able to see the entire life cycle of a project and complete.
Preferred Qualifications
Posting Date 05/30/2023
Closing Date
Open Until Filled Yes
Special Instructions to Applicants
Position Category Staff - Monthly (Exempt)
Budgeted Annual Salary Commensurate with experience

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How many years of retail experience do you have?
    • 1 to 2 years
    • 1 to 5 years
    • over 5 years

Required Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. Unofficial Transcripts
Optional Documents

How to apply

Read the full posting, then apply through the employer's own site. Applications are handled by the institution, not by AcademicGates.

Apply now Save Complain this post Share this post

This site uses cookies to deliver our services and to show you relevant ads and job listings. By using our site, you acknowledge that you have read and understand our Privacy Policy, and our Terms and Conditions. Your use of AcademicGates’s Products and Services, is subject to these policies and terms.
If you do not use the cookie, some functions may not work properly.

OK Close