Job Purpose
As the Deputy Head of Registry, your goal is to enhance the student experience by collaborating with stakeholders across the institution to shape and deliver high-quality services and events and to contribute to the development of enhanced services, systems, and technology to support the management of student administration.
You will support the Head of Registry in strategic and operational planning, service development, and leadership across Registry services to ensure the delivery of high-quality, efficient, and effective services with the shared goal of developing a culture of working together with colleagues across the University to continuously improve the student experience and aligning our practices with the best standards from across the sector.
You will provide leadership and management for a diverse portfolio of Registry services area including Student Records, Graduation and Events and Business Support.
Main Duties and Responsibilities
1.Lead and inspire your team and others to deliver excellent, efficient, and adaptable services that meet the changing needs of the University and other stakeholders.
2. Lead the planning and organization of workload priorities, set individual and/or team goals, and oversee schedules to ensure work is coordinated in line with targets and broader operational plans. Make sure that processes for student administration are effective and consistently applied across all Schools and Colleges.
3. Apply your professional expertise and judgment to deliver high-quality professional advice and recommendations to a diverse stakeholder community, including students, academic schools, services and external organisations.
4. Evaluate how well services are performing and their impact, making improvements based on feedback and changing needs. Come up with innovative solutions and provide recommendations for future service improvements.
5. Work in partnership with colleagues from Schools, Colleges, and Services to create new and improve existing services and processes that meet changing student needs and enhance the overall student experience. Ensure these changes are consistently and effectively put into practice.
6. Enhance the skills of your team, motivating and mentoring them to meet both present and future needs. Recognize potential career paths for team members and support their growth through setting objectives, providing feedback, offering coaching, and facilitating training opportunities.
7. Establish networks and foster relationships with stakeholders from other services, schools, and colleges to enable partnership working and integrate and coordinate services to improve the overall student experience.
8. Establish a practical risk management plan to identify, evaluate, track, and actively address potential risks. Keep senior stakeholders informed about progress, risks, and new issues.
9. Identify changes in policy, rules, and compliance requirements, both inside and outside the organization, that could affect our services. Manage these changes effectively by communicating, training, adjusting processes, or developing systems.
10. As a member of the Registry leadership team, play a role in shaping and delivering broader operational and strategic plans. Participate in and contribute to relevant networks, projects, and working groups to foster cooperation and work toward the university's wider objectives.
11. Other duties commensurate with grade.
Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
Essential
A1 Knowledge of the key requirements of a customer focussed approach.
A2 Understanding of how complex business changes are achieved, through experience of leading these in a related setting.
A3 Knowledge and understanding of user-centric service design and improvement.
A4 Knowledge and understanding of the student lifecycle and student administration services in a higher education institution
Desirable
B1 Project management qualification
Skills
Essential
C1 Strategic thinking, planning and delegation skills, with the ability to convert these into operational plans within allocated resources and agreed timescales.
C2 Proven high level interpersonal and communication skills, with the ability to empower, inspire, and motivate teams and individuals, including the ability to build and sustain strong/trusted working relationships across the organisation.
C3 Strong process and change management skills with necessary flexibility, persistence and drive to bring projects to a successful conclusion.
C4 Highly effective influencing skills, able to quickly build credibility, deliver impact at all levels and influence across a wide and senior stakeholder group.
C5 Analytical and problem-solving capabilities with the ability to logically assess data and apply effective evidence-based approaches to decision making across a broad range of management functions.
C6 People management skills gained through previous experience.
C7 Ability to think creatively and bring fresh perspectives to problem-solving and decision-making.
C8 A track record of introducing innovative solutions and fostering a culture that encourages creative thinking within a team.
Desirable
D1 Facilitation skills
Experience
Essential
E1 Ability to demonstrate the necessary competencies required to undertake the duties associated with this level of post, having acquired the necessary professional knowledge and leadership experience in a similar or number of different specialist roles.
E2 Substantial people and process or event management experience at an appropriate level in a complex organisation.
E3 Experience of service delivery and in building customer relationships.
E4 Experience of using feedback to inform service development and improve customer experience and stakeholder engagement.
E5 Proven track record of initiating, managing, and delivering change.
E6 Experience of working as a member of a management team contributing to the delivery of strategy, culture and managing business risks.
Desirable
F1 Development of service policies, procedures, or protocols to improve service effectiveness and efficiency.
F2 Experience of report writing and presenting information to diverse stakeholders
F3 Experience of the introduction of digital /technology-based service improvement
Terms and Conditions
Salary will be Grade 8, £48,350 - £56,021 per annum.
This post is full time (35 hours per week) and open ended (permanent). Relocation assistance will be provided where appropriate.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www. gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https: // www. gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. gla.ac.uk/explore/jobs/ for more information.
Vacancy Ref : 126708 Close Date : 26-Feb-2024 23:45