Application Restrictions
Open to both Internal and external
Job Type
Support Staff (CUPE)
Posting In effect from
3/2/2025
Closing Application Date
14/2/2025
Closing date for internal CUPE applicants
14/2/2025
Applications will be reviewed commencing the “closing date for internal CUPE
applicants” and may continue until the position is filled.
Internal CUPE applicants must submit their application by 4pm on the
“closing date for internal CUPE applicants” for their Seniority to be
recognized. Applications received after the "closing date for internal CUPE
applicants" will be considered alongside external applicants.
Full/Part Time
Full Time
Support Type
Auxiliary (Over 4 Months)
Anticipated Start Date
17/2/2025
Position End Date (If Applicable)
16/2/2026
The Hours of work are subject to change depending upon departmental
requirements
Schedule
The hours of work will be Monday to Friday, 7 hours a day, 8:00 am to 4:00 pm
Schedule Description
DUTIES
This position supports Open Learning Faculty Members (OLFM), Open Learning
Students and other Employees by facilitating and resolving issues directed to
and within the Delivery Support Department.
MAJOR DUTIES & RESPONSIBILITIES
Works with students, OLFMs and staff, to independently resolve student/faculty issues where possible, which requires researching issues related to the TRUOLFA Collective Agreement and TRU-OL policies as they relate to students, OLFMs and Program Delivery. When resolution is not possible, DSO collaborates with the Manager, Program Delivery.
Generates job requisitions within the HR Management system to fill vacant and new OLFM positions; checks for qualification language and recommendations from Associate Director of Program Deliver; coordinates OLFM panel interviews; conducts reference checks; creates Appointment Forms; and sends letters to unsuccessful applicants. Orients new OLFMs to administrative processes and procedures; phone installations, access to learning management systems and marking portal. Monitors and schedules OLFM probationary interviews with Director of Program Delivery and Senior OLFMs, and takes minutes.
Provides administrative support to OLFMs such as: issues related to OL Learning systems and marking portal access, investigating pay issues when a discrepancy occurs, working with the Program Delivery Finance Clerk; student mark issues; notifications to students related to OLFM leaves or replacements and changes in OLFM information, and processing supply orders
Arranges for qualified OLFM substitutes and processes OLFM appointment forms. Connects OLFM to learning Management systems and posts announcements.
Coordinates: the scheduling of paced and continuous courses; start dates, registrations and course uploads; OLFM notifications - access to courses, course material availability and student enrollment minimums; course uploads - liaises with RO-Systems, course registration numbers and course setups; OLFM allocations in Banner System; scripts to IT Services and monitors for anomalies in the learning management systems. Processes course material requirements in the inventory management system - textbooks, assignment files and appropriate educational materials - answer keys, and Open Learning Faculty course manuals and liaises with Curriculum Services.
Coordinates student enrollment for all incarcerated students act as liaison between the OLFM and OL-Staff and incarcerated representatives to ensure privacy and collective agreement compliance
Coordinates Summer Science Labs on Campus: OLFM and room scheduling, liaises with Curriculum Services, IT Services and RO-Systems; creates student welcome letters and verifies OLFM compensation.
Coordinates OL Directed Studies with Program Coordinator, Advisors, Enrollment Services, RO-Systems and OLFMs. Corresponds with Student to confirm registration and provides welcome letter.
Coordinates Student Informal Exam Reviews between OLFMs and Student.
Academic Appeals: Reviews student circumstances and makes recommendations to students
Clarifies and applies existing policies and suggests new policies and procedures that will increase the efficiency and integrity of TRU-OL.
Assist on special projects.
REPORTS TO
Manager, Program Delivery
QUALIFICATIONS
EDUCATION:
Grade 12 plus post-secondary two (2) year diploma in business
administration or a related diploma
EXPERIENCE:
Two (2) years of administrative experience including:
using relational databases
troubleshooting and solving problems with customers or contacts at a distance
working with a collective agreement that outlines duties and responsibilities
working with Learning Management Systems
SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB
Excellent interpersonal and written communication skills
Excellent administrative and organizational skills
Ability to work well under pressure and deal effectively with a variety of
people
Ability to work with at-risk students, such as those who are incarcerated
Ability to use tact and diplomacy when dealing with Open Learning Faculty
Members, Students and Staff Members
Ability to problem-solve and exercise independent judgment
Ability to adapt to situations when information is conflicting
Ability to work with sensitive or confidential information in compliance
with policy and collective agreements
Attention to detail and ability to maintain accuracy
Excellent PC computer skills including MS Word, Excel
Working knowledge of relational databases
WORKING CONDITIONS
Sitting at a desk and computer for long periods of time
Contact with staff and customers
General office conditions
Ability to lift weights up to 10 kg
The salary for the above position is determined by the Collective Agreement
with the Canadian Union of Public Employees, Local 4879, as it presently
exists.
Pay Band
$29.21 - $32.45 ( CUPE Grade 07 (90% - 100%) )
Salary rate
Please Note: This position may be subject to a 90% salary for the first 560
hours of employment.
Location
Kamloops, BC CA (Primary)
# of Hires Needed
1
Organizational Unit
Thompson Rivers University -> Open Learning -> Program Delivery
Diversity and Inclusion Commitment:
Thompson Rivers University is strongly committed to hiring based on merit with
a focus on fostering diversity of thought within our community. We welcome
those who would contribute to the further diversification of our staff, our
faculty and its scholarship including, but not limited to, women, Indigenous,
Black and People of Colour, persons with disabilities and persons of any
sexual orientation or gender identity. Please note that all qualified
candidates are encouraged to apply, however applications from Canadians and
permanent residents will be given priority.
NOTE: To learn more about Thompson Rivers University or living in Kamloops
or Williams Lake please visit our Careers website. External Candidates invited
to interview will be required to bring a copy of their transcripts to the
interview.