Messages
To proceed, please enable JavaScript in your internet browser. After enabling JavaScript, you will need to close and re-open this browser window.
Based in UniSA Online at the City West campus
About The Roles
Join a dynamic team dedicated to enhancing the student experience. In this role, you'll support UniSA Online students with enrolment, study strategies, and wellbeing, proactively addressing their needs to boost retention and satisfaction.
We're seeking individuals with strong interpersonal skills who thrive in a collaborative, agile environment. You'll contribute to a team that continually improves online education and supports UniSA's growth in postgraduate programs, short courses, and global student engagement.
Degree Adviser
As the Degree Adviser, you are the first point of contact for raising the profile of UniSA Online programs by providing professional and accurate information to prospective students via phone, email and online (form and chat). Through your pro-active and high-quality customer service, you will contribute to achieving short and long-term student enrolment targets for our programs.?
You will work collaboratively with your colleagues and staff across UniSA Online to facilitate information sharing and cross-skilling, aiding in consistency of systems and processes, whilst contributing to an ongoing team culture of customer service and continual improvement.?
Opportunities available: • One (1) full-time, fixed-term contract until 30 June 2025
Student Adviser
The Student Adviser is a key point of contact for the online student cohort. By providing outstanding customer service, you will establish and maintain early relationships with designated groups of commencing UniSA Online students to assist in their transition to study, including welcome calls and providing enrolment information.?
Displaying empathy in every interaction, as the Student Adviser you will identify and meet student needs in a respectful and supportive manner, responding to a range of queries relating to enrolment, study support, student wellbeing, and administration.
Opportunities available: • One (1) full-time, fixed-term contract until 8 June 2026
Core Responsibilities
Degree Adviser
Student Adviser
Essential Skills and Experience
Degree Adviser
Student Adviser
About UniSA
The University of South Australia is Australia's University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.
Benefits
Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:
Culture
As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results.
We are committed to providing an equitable and barrier free recruitment process and encourage you to share any support, adjustments and/or access requirements you have by contacting our Recruitment Central team on [email protected]. Anything you tell us will be kept completely confidential.
Start Your Unstoppable Career!
For a copy of the position description and to apply, please visit Working at UniSA. The online application form will list the specific selection criteria that you need to address.
Please address your cover letter to Georgia Borg, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 6974.
Applications close: 11.30pm Monday 17 February 2025
Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment. Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check.
This position is a flexible ordinary hours appointment, which requires ordinary hours to be worked on a rostered shift arrangement that includes performing work both within and outside the span of ordinary hours as specified in the University of South Australia Enterprise Agreement 2023 and its successor enterprise agreements. A flexibility loading will be paid at the appropriate rate for every hour worked outside of the span of ordinary hours as specified in the Enterprise Agreement.
#S-DNI
CLICK HERE to access a copy of the Position Description for Degree Adviser Opens in new window
CLICK HERE to access a copy of the Position Description for Student Adviser Opens in new window
How to apply:
Applications must be lodged online, please note UniSA does not accept applications via email.
UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.
IMPORTANT: This site is optimised for the latest versions of Internet Explorer, Safari, Firefox and Chrome. Note that earlier versions of any browsers mentioned are supported, but likely to demonstrate slower response times.
By choosing to continue, you agree to the privacy policy. Show Privacy Policy Opens in new window