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Based in UniSA Online at the City West campus
About The Roles
You'll support UniSA Online students throughout their academic journey, providing guidance on enrolment, study support, and wellbeing. You'll engage proactively to address student needs and contribute to retention and satisfaction goals. With the launch of the UniStart program, you'll play a key role in ensuring a strong foundation for new students.
Degree Adviser
As the Degree Adviser , you are the first point of contact for raising the profile of UniSA Online programs by providing professional and accurate information to prospective students via phone, email and online (form and chat). Through your pro-active and high-quality customer service, you will contribute to achieving short and long-term student enrolment targets for our programs.
You will work collaboratively with your colleagues and staff across UniSA Online to facilitate information sharing and cross-skilling, aiding in consistency of systems and processes, whilst contributing to an ongoing team culture of customer service and continual improvement.
Opportunities available: • One (1) full-time, fixed-term contract until 31 December 2027
Student Adviser
The Student Adviser is a key point of contact for the online student cohort. By providing outstanding customer service, you will establish and maintain early relationships with designated groups of commencing UniSA Online students to assist in their transition to study, including welcome calls and providing enrolment information.
Displaying empathy in every interaction, as the Student Adviser you will identify and meet student needs in a respectful and supportive manner, responding to a range of queries relating to enrolment, study support, student wellbeing, and administration.
Opportunities available: • One (1) full-time, fixed-term contract until 31 December 2027
Core Responsibilities
Degree Adviser
Student Adviser
Essential Skills and Experience
Degree Adviser
Student Adviser
About UniSA
The University of South Australia is Australia's University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.
Benefits
Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:
Culture
As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results.
Start Your Unstoppable Career!
For a copy of the position descriptions and to apply, please visit Working at UniSA. The online application form will list the specific selection criteria that you need to address.
Please address your cover letter to Georgia Borg, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 6664.
Applications close: 11.30pm Monday 11 November 2024
Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment. Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check.
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How to apply:
Applications must be lodged online, please note UniSA does not accept applications via email.
UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.
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