Degree Adviser & Student Adviser Opportunities (HEO 4)

University of South Australia
November 11, 2024
Contact:N/A
Offerd Salary:$70,476
Location:N/A
Working address:N/A
Contract Type:fixed term contracts
Working Time:Full time
Working type:N/A
Ref info:N/A

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  • Based in UniSA Online at the City West campus

  • Multiple fixed term contracts available until 31 Dec 2027
  • Commencement Salary: $70,476 per annum (plus 17% superannuation)
  • About The Roles

    You'll support UniSA Online students throughout their academic journey, providing guidance on enrolment, study support, and wellbeing. You'll engage proactively to address student needs and contribute to retention and satisfaction goals. With the launch of the UniStart program, you'll play a key role in ensuring a strong foundation for new students.

    Degree Adviser

    As the Degree Adviser , you are the first point of contact for raising the profile of UniSA Online programs by providing professional and accurate information to prospective students via phone, email and online (form and chat). Through your pro-active and high-quality customer service, you will contribute to achieving short and long-term student enrolment targets for our programs.

    You will work collaboratively with your colleagues and staff across UniSA Online to facilitate information sharing and cross-skilling, aiding in consistency of systems and processes, whilst contributing to an ongoing team culture of customer service and continual improvement.

    Opportunities available: • One (1) full-time, fixed-term contract until 31 December 2027

    Student Adviser

    The Student Adviser is a key point of contact for the online student cohort. By providing outstanding customer service, you will establish and maintain early relationships with designated groups of commencing UniSA Online students to assist in their transition to study, including welcome calls and providing enrolment information.

    Displaying empathy in every interaction, as the Student Adviser you will identify and meet student needs in a respectful and supportive manner, responding to a range of queries relating to enrolment, study support, student wellbeing, and administration.

    Opportunities available: • One (1) full-time, fixed-term contract until 31 December 2027

    Core Responsibilities

    Degree Adviser

  • Deliver high quality customer service to prospective UniSA Online students
  • Respond to prospective student enquiries using templates and established practices
  • Conduct outbound campaigns via phone, email and online (form and chat)
  • Effectively guide a prospective student through the application process, using a case management and quality customer service approach
  • Ensure accurate and timely data entry of prospective student details into the Customer Relationship Management system (CRM) and other systems relevant to the admissions process
  • Student Adviser

  • Establish early relationships with designated groups of commencing UniSA Online students to assist in their transition to study
  • Deliver high quality support and customer service through resolution of issues on students' behalf
  • Accurately record student data using the CRM and other relevant systems
  • Work collaboratively with staff across UniSA Online and the wider University, contributing to an ongoing culture of excellent customer service
  • Essential Skills and Experience

    Degree Adviser

  • Experience in a sales related environment with a focus on achieving targets
  • Demonstrated provision of high quality, responsive customer service with excellent communication skills and a professional phone manner (clear voice, good listening and courteous engagement)
  • Initiative and the ability to problem-solve using sound organisational skills, prioritising between conflicting demands to meet deadlines
  • Student Adviser

  • Demonstrated provision of high quality, responsive customer service with excellent communication skills and a professional phone manner
  • Experience in providing information to a range of customers
  • High levels of empathy, excellent relationship building ability, and collaborative teamwork approach
  • Demonstrated ability to interpret and apply policies and procedures
  • About UniSA

    The University of South Australia is Australia's University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.

    Benefits

    Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

  • Access to great personal development opportunities
  • Flexible working conditions including 40% working from home
  • A range of salary packaging options, including vehicle leasing, laptops and car parking fees
  • Various on-site services available at our campuses which may include on- site gym membership
  • A variety of leave arrangements
  • Culture

    As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results.

    Start Your Unstoppable Career!

    For a copy of the position descriptions and to apply, please visit Working at UniSA. The online application form will list the specific selection criteria that you need to address.

    Please address your cover letter to Georgia Borg, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 6664.

    Applications close: 11.30pm Monday 11 November 2024

    Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment. Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check.

    #S-DNI

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    How to apply:

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  • UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

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