Degree Adviser (HEO 4)

University of South Australia
June 23, 2024
Offerd Salary:$70,476
Working address:N/A
Contract Type:fixed-term contracts
Working Time:Full time
Working type:N/A
Ref info:N/A


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  • Based in UniSA online at the City West campus

  • Two (2) full-time, fixed-term contracts until 3 March 2025 and 10 March 2025
  • Commencement Salary: $70,476 per annum (plus 17% superannuation)
  • About the Role

    As the first point of contact for prospective UniSA Online students, you will deliver high quality customer service by providing professional, timely and accurate information about programs and potential career outcomes, raising the profile of UniSA Online along the way.

    With a direct reporting line to the Team Leader: Student Recruitment & Admissions, you will respond to queries, provide information, and convert prospective student leads into enrolled UniSA Online students within a high touch, customer centric sales environment.

    In addition, you will display enthusiasm and passion for raising tertiary aspiration and assisting prospective students in achieving their educational goals.

    About UniSA Online

    UniSA Online was established as a key project as part of the University's Digital Learning Strategy. UniSA Online offers fully online degrees purposely designed for study on demand, 24/7 student support, and access to state of the art teaching and learning resources through an interactive online platform.

    The UniSA Online unit, reporting to the Provost & Chief Academic Officer, delivers high quality, supportive, flexible and interactive online education for students, and embodies the corporate values of innovation, client service and academic excellence.

    Core Responsibilities

  • Deliver high quality customer service to prospective UniSA Online students
  • Respond to prospective student enquiries in line with templates and established practices
  • Conduct outbound campaigns via phone, email and online (form and chat)
  • Effectively guide a prospective student through the application process, using a case management and quality customer service approach
  • Ensure accurate and timely data entry of prospective student details into the CRM and all other systems relevant to the admissions process
  • Essential Skills and Experience

  • Experience in a sales related environment with a focus on achieving targets and client service management
  • Demonstrated provision of high quality, responsive customer service with excellent communication skills and a professional phone manner (clear voice, good listening and courteous engagement)
  • Routinely demonstrating initiative, ability to problem-solve and sound organisational skills, including the ability to prioritise between conflicting demands to meet deadlines
  • Broadly ranged administrative skills including proficiency with the Microsoft Office suite of software (including Microsoft Outlook), accurate data entry abilities, and knowledge of web-based systems with the ability to interpret and apply policies and procedures
  • Demonstrated ability to interpret and apply policies and procedures
  • Benefits

    Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

  • Generous superannuation contributions of 17%
  • Staff study support
  • Various on-site services available at our campuses which may include on- site gym membership
  • A variety of leave arrangements
  • Culture

    As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results.

    Start Your Unstoppable Career!

    For a copy of the position description and to apply, please visit Working at UniSA. The online application form will list the specific selection criteria that you need to address.

    Please address your cover letter to Kiara Lalli, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 6225.

    Applications close: 11.30pm Sunday 23 June 2024

    Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

    Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check.

    #LI-DNI #S-DNI

    CLICK HERE to view the Position Description Opens in new window

    How to apply:

  • Preview Application Form Opens in new window
  • Applications must be lodged online, please note UniSA does not accept applications via email.

  • Start your application by clicking the ‘BEGIN' button
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  • UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

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