Customer Services Administrator (CC12118)

Job title Customer Services Administrator

Department Campus Infrastructure

Salary Starting from £24,044, rising to £25,433

Grade Grade 4

Contract Type Full Time, Open Ended

Placed on Tuesday 08 October 2024

Closing date Thursday 24 October 2024

Interview date See advert

Reference CC12118

Special Conditions Please see job description for all special conditions.

Applicant Visa Guidance Skilled Worker visa: guidance for applicants (bath.ac.uk)

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We have an opportunity for a Customer Services Administrator to join our small team in the Department of Campus Infrastructure.

Campus Infrastructure is a diverse and busy department covering the development, maintenance and upkeep of the University's buildings.

The role is varied and the team acts as the central function to co-ordinate all maintenance work received from staff, working closely with the Office and Workshop teams to provide reactive and planned maintenance across the Estate. The post is diverse and involves dealing with a wide range of matters in support of the various functions of the Department.

You should be able to prioritise workload in a reactive environment and have:

A good understanding of Microsoft packages including Word and Excel is required but training will be given in the use of University specific software such as Archibus and Agresso.

This role is offered on a full-time (36.5 hours per week) permanent basis. Core hours are between 8.00am and 4.20pm and scheduled among the team, so flexibility is important.

For an informal discussion please contact Laura Moorcroft, Helpdesk Supervisor on [email protected]

Interviews will take place on either Monday 4 November or Tuesday 5 November.

Find out more about our benefits.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.