Position Information
Posting Detail Information
Working Position Title Customer Service Assistant (1812) Extended
Classification Title Customer Service Assistant
Position Number 00001812
Open Date 02/14/2023
Close Date 03/10/2028
Priority Review Date
Business Unit Description Civil Service
Full-Time/Part Time Full-Time
FTE 1.00
Position Status Regular
FLSA Non-Exempt
Job code 4807
Union Representation Non-Union
Union Code N/A
Unit/Department Bursar
College/Unit AVP Finance
Division Administration & Finance
Location SP 235
Link to Department Website or Custom Search Page
https: // www. niu.edu/onecard/index.shtml
Position Summary, Requirements, and Qualifications
Position Summary, Requirements, and Qualifications
Overview
The Office of the Bursar is within the Division of Administration & Finance at
Northern Illinois University (NIU). This Customer Service Assistant is
responsible for front office customer service and administrative duties for
the OneCard Office and Bursar Cashier Office.
Position Summary
Under the supervision of the Cashier and Onecard Director, the Customer
Service Assistant serves as the office staff support and the principal public
contact individual within the OneCard ID Services Office.
Position assists students, parents, faculty/staff and departments with all ID
card related services and account issues, such as processing photo ID cards,
resolving card holder concerns, processing payments, researching transactions
and much more.
Essential Duties and Responsibilities
Assist both the OneCard and Bursar Cashier operations by assisting
students, faculty, staff and other customers in a professional and
friendly manner at the front desk;
Responsible for processing and creating identification cards for customers
and resolving any cardholder issues and/or account problems;
Assist with taking photos and distributing ID Cards at all campus
orientation events;
Run cash register as needed at OneCard and/or Bursar office to collect
deposits to Huskie Bucks, Student Payments, Process Departmental Deposits,
Commercial A/R deposits, Perkins Loan payments, State Offset payments,
Collection Agency payments, Wire transfer, processing payment for lost ID,
Replacement ID, and Rec Passes;
Responsible for maintaining a $100.00 to $400.00 register and must balance
register every night;
Assist with answering and monitoring the main office telephones;
Assist with checking and returning voicemails, as well as answering
departmental emails;
Responsible with maintaining a well-organized and efficient filing system
for front operations;
Maintain and monitor ID card, printing, and office supplies. Notify
appropriate staff member when supplies need to be ordered;
Performs other related duties as assigned.
Minimum Required Qualifications (Civil Service)
CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER
High school diploma or equivalent.
Any one or combination totaling eighteen (18) months from the following categories:
college coursework in any discipline as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associate's Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelor's degree (120 semester hours) equals three (3) years (36 months)
responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
KNOWLEDGE, SKILLS AND ABILITIES (KSAs)
Knowledge of principles and processes for providing customer and personal services.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of clerical and office procedures and systems such as word processing, spreadsheet software, managing files and records, designing forms, and managing inventory.
Skill in understanding written sentences and paragraphs in work-related documents.
Skill in managing one's own time and the time of others.
Ability to communicate information and ideas in speaking so others will understand.
Ability to listen to and understand information and ideas presented through spoken words and sentences.
Specialty Factors (Civil Service)
N/A
Preferred Qualifications (Civil Service)
Experience demonstrating the following:
1 year cash handling experience
2 years customer service experience
initiative;
resourcefulness;
flexibility, cooperation;
teamwork;
good judgment in prioritizing assignments and meeting deadlines
Minimum Required Qualifications (SPS)
N/A
Additional Requirements (SPS)
N/A
Preferred Qualifications (SPS)
N/A
Physical demands/requirements
Standing may be required for an extended period of time depending on event
Light lifting and pushing of equipment to remote location on campus
Occasional stooping or kneeling as required for equipment setup
Frequent daily walking outdoors to Cashier Office
Occasional outdoor working
Appointment and Compensation Details
Appointment and Compensation Details
Anticipated Appointment Start Date As soon as possible after the close date
Anticipated Appointment End Date
Percent of Staff Year 1.00
Standard Hours Per Week 37.50
Salary $31,200 - $32,175/annual
Hourly or Semi-monthly Pay Rate/Range $16.00-$16.50/hour
Earn Type Hourly
Application Procedure
Application Procedure
Application Procedure
Required Procedures:
1. Fully complete the Education and Work History sections of the
application. Be specific on your entire work history, including
employment dates and duties for all positions held. Applicable part-time
work experience will be considered toward qualifying for this position;
however, it will be converted to a full-time equivalency to determine combined
length of experience. Important: Please upload any unofficial
transcript(s) and/or documentation that verifies any education, experience,
and/or training you have received.
If eligible for Veteran's Preference Points, DD214/DD215/NGB22/DD256
paperwork reflecting an Honorable Discharge MUST be uploaded to this
application to receive the maximum eligible points on the Civil Service
examination.
2. After the posting has closed, your submission will be reviewed to
determine if you meet the minimum qualifications for the classification,
including any specialty factors associated with this position. If you meet the
minimum required qualifications for this position, you will receive a score
based on your education and experience, and your name will be placed on the
active employment register.
3. Please monitor your e-mail for further information regarding your
application. Emails will be generated from [email protected] and
[email protected]. Please add these emails to your address book
to ensure timely delivery of any future communication.
4. Illinois residency required within 180 days of the hire date.
Credentials Assessment Examination:
The examination for this position is a Credentials Assessment and is
based on your application materials as submitted for this posting. A
Credential Assessment is a rating by the Human Resources Office of an
applicant's/employee's education, experience, and special
credentials/qualifications (licenses, etc.). Applicants are required to
upload documentation to verify the minimum qualifications for this
position has been met.
Required documentation noted in the posting, such as a driver's license,
licensures, or certifications MUST be uploaded with your application
materials.
After assessment of all qualified applicants has been completed for this
position, the names with the top three (3) scores will be referred to
the hiring department for interview.
Additional Details:
Click on Customer Service Assistant for more information including
salary ranges, typical duties, minimum acceptable qualifications, and
testing requirements.
Please click on Human Resource Services – Benefits for detailed
information about Northern Illinois University's benefits package.
Employment is contingent upon your passing a criminal background
investigation. You may not begin work until the criminal background
investigation results have been received and cleared by Human Resources.
Applicants must be a current citizen or resident of the State of Illinois
to move forward in the hiring process.
Special Instructions
N/A
Quick Link to Applicant https: // employment.niu.edu/postings/69612
Is Background Check Required? Yes
EEO Statement Summary
In accordance with applicable statutes and regulations, NIU is an equal
opportunity employer and does not discriminate on the basis of race, color,
national origin, ancestry, sex, religion, age, physical and mental disability,
marital status, veteran status, sexual orientation, gender identity, gender
expression, political affiliation, or any other factor unrelated to
professional qualifications, and will comply with all applicable federal and
state statutes, regulations and orders pertaining to nondiscrimination, equal
opportunity and affirmative action.
The following person has been designated to handle inquiries regarding the
non-discrimination policies:
Ethics and Compliance Officer, Title IX Coordinator
Health Services 230
[email protected]
815-753-5560
Visa Policy
In compliance with federal law, all persons hired will be required to verify
identity and eligibility to work in the United States and to complete the
required employment eligibility verification document form upon hire.
ADA Accommodation
NIU remains committed to ensuring that its recruitment and application
procedures include full opportunities for applicants with disabilities.
Employment opportunities will not be denied to anyone because of the need to
make accommodations for a person's disability during either the application or
interview process. An applicant who believes they require an accommodation to
participate in the employment process due to a disability may request that
accommodation through the Accommodation Request Form. For further assistance,
please contact the office of Affirmative Action and Equal Opportunity (AAEO)
at [email protected].
Safety Information
NIU provides annual reports on campus security and fire safety.
Read the Annual Safety and Security Report. Contact the Ethics and
Compliance Office at 815-753-1649 for a hard copy.
Read the Fire Safety Report. Contact the Department of Environmental
Health and Safety at 815-753-0404 for a hard copy.
Applicant Documents
Required Documents
Cover Letter
Resume/Curriculum Vitae
List of at least 3 References
Optional Documents
Transcripts (unofficial with official required at hire)
Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)
Other
Supplemental Questions
Required fields are indicated with an asterisk ().
Do you have specific work experience responding to routine inquiries from clients in order to provide or clarify information on departmental services, policies, and procedures?
No work experience directly related to the job function described.
My work experience relevant to the job function described was performed under guidance.
My work experience relevant to the job function described was performed independently.
Do you have specific work experience composing and distributing routine correspondence and/or documents?
No work experience directly related to the job function described.
My work experience relevant to the job function described was performed under guidance.
My work experience relevant to the job function described was performed independently.
Do you have specific work experience resolving customer service complaints and referring unresolved customer grievances to designated personnel for further investigation; reporting client feedback to higher personnel?
No work experience directly related to the job function described.
My work experience relevant to the job function described was performed under guidance.
My work experience relevant to the job function described was performed independently.
Do you have specific work experience conducting surveys and gathering data for statistical studies; preparing reports of contacts regarding quality?
No work experience directly related to the job function described.
My work experience relevant to the job function described was performed under guidance.
My work experience relevant to the job function described was performed independently.
Do you have specific work experience receiving payment for fees, bills, and assessments issued by the institution; verifying amount due as shown on statement against payment offered, giving change if necessary, issuing receipts, and depositing payments received, within a framework of explicit procedures and instructions and subject to minimal personal discretion?
No work experience directly related to the job function described.
My work experience relevant to the job function described was performed under guidance.
My work experience relevant to the job function described was performed independently.
Are you currently a citizen or resident of the State of Illinois?
Yes
No
If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered.
Yes
No
Not Applicable
What is the highest level of education attained?
GED
High School Diploma
Associates Degree
Bachelors Degree
Masters Degree
PHD
Have you attached all transcripts to support the degrees you are submitting for consideration?
Yes
No
