Customer Service Administrator

Loughborough University
June 05, 2024
Offerd Salary:£23700 to £27181
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Job title

Customer Service Administrator

Job reference


Date posted


Application closing date





Administrative Services grade 4 from £23700 to £27181 per annum. Subject to annual pay award.

Job description

Estates and Facilities Management are seeking a Customer Services Administrator to provide a highly professional and excellent support service for the Campus Partners and Visitors to the various Loughborough University Science and Enterprise Park LUSEP reception locations; to include front of house duties and general administrative services.

The post is full-time, fixed-term maternity cover and is expected to be for a period of up to 12 months, or the early return of the post-holder.

Reporting to the Card Desk & Customer Services Manager, the post-holder will be expected to lead on nominated areas and work flexibly across other areas commensurate within their grade as and when business needs require.

Estates and Facilities Management is a multi-disciplinary organisation responsible for the development, management and maintenance of the University's two campuses in Loughborough and London. The team deliver a range of hard and soft services ensuring the effective and sustainable management of the University's land, buildings and biodiverse landscapes. This includes delivery of the capital building, refurbishment, long-term planned, compliance, and reactive maintenance programme where there is continual improvement of the estate.

For informal discussions, please contact the Card Desk & Customer Services Manager, Lisa Slater [email protected]

Application closing date: 5 June 2024

Interviews will take place W/C 17th June.

For more information, please refer to the person specification and job description.

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