Customer Service Administrator (CC11800)

University of Bath
June 23, 2024
Offerd Salary:£23,144
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A

Job title Customer Service Administrator

Department Campus Infrastructure

Salary Starting from £23,144, rising to £24,533

Grade Grade 4

Contract Type Full Time, Open Ended

Placed on Friday 07 June 2024

Closing date Sunday 23 June 2024

Interview date To be confirmed

Reference CC11800

Special Conditions Please see job description for all special conditions.

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We have an opportunities for a Customer Services Administrators to join our small team in the Department of Campus Infrastructure.

Campus Infrastructure is a diverse and busy department covering the development, maintenance and upkeep of the University's buildings.

The role is varied and the team acts as the central function to co-ordinate all maintenance work received from staff, working closely with the Office and Workshop teams to provide reactive and planned maintenance across the Estate. The post is diverse and involves dealing with a wide range of matters in support of the various functions of the Department.

About you:

You should be able to prioritise workload in a reactive environment and have:

  • strong organisational skills.
  • previous experience in an administrative background.
  • excellent customer service and communication skills.
  • an ability to use your own initiate and problem solve.
  • be able to prioritise workload in a reactive environment.
  • A good understanding of Microsoft packages including Word and Excel is required but training will be given in the use of University specific software such as Archibus and Agresso.

    Further information:

    This role is offered on a full time (36.5 hours per week) permanent basis. Core hours are between 8.00am and 4.20pm and scheduled among the team, so flexibility is important.

    Two positions are available: one position is offered on a permanent basis with another for a fixed-term period until September 2024 to cover parental leave.

    For an informal discussion about the role please contact Ruby Hassan, Helpdesk Supervisor on [email protected]

    What we can offer you:

  • a very generous employer contributory pension scheme
  • generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
  • we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements
  • an excellent reward package that recognises the talents of our diverse workforce
  • a wide range of personal and professional development opportunities
  • a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance, Visa Reimbursement, Interest-Free Loan.
  • We aim to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams.

    We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

    Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

    Further details:
  • Job Description & Person Specification

  • Terms of Employment

  • We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details will be removed from application forms at the initial shortlisting stage.

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