CRM Business Manager

Monash University
May 27, 2024
Offerd Salary:$131,473 - $139,551
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
CRM Business Manager

Job No. : 664831

Location : Clayton campus

Employment Type : Full-time

Duration : Continuing appointment

Remuneration : $131,473 - $139,551 pa HEW Level 09 (plus 17% employer superannuation)

  • Amplify your impact at a world top 50 University
  • Join our inclusive, collaborative community
  • Be surrounded by extraordinary ideas - and the people who discover them
  • At Monash, work feels different. There's a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

    We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That's why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

    Learn more about Monash.

    The Opportunity

    The Office of the Deputy Vice-Chancellor (Enterprise & Engagement) has an exciting opportunity available for a CRM Business Manager. The CRM Business Manager supports the Director, Sales and Business Enablement in the delivery of the Enterprise and Engagement Portfolio's strategy and operations and leads the operational management of Enterprise's CRM (Salesforce) platform, as well as initiatives to enable and drive its adoption and optimal use.

    Your responsibilities will include but not be limited to:

  • Overseeing the Operational Management of Enterprise's CRM platform including: Business Development user strategy; technical and system onboarding, training and support; troubleshooting and escalating technical issues; and identifying innovation opportunities and useability improvements
  • Driving best practice use of the CRM in a higher education context to provide a weighted pipeline of industry engagement opportunities including user onboarding, training and troubleshooting
  • Management of key initiatives, including implementation of business development toolkit, stewardship model and CRM roadmap
  • Leading and managing the operation of complex administrative or technical functions involving significant resources, in accordance with university policies, procedures and strategic priorities
  • About You!

    As the successful candidate you will have a proven track record of successfully managing a CRM in a large complex organisation as well as a strong, demonstrated understanding of business development within the higher education environment. Excellent change management skills and experience successfully driving change in a large, complex organisation are also key to success in this role.

    Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities, and age groups.

    Be part of our story. Work with us to#ChangeIt.

    Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

    Your employment is contingent upon the satisfactory completion of all pre- employment and/or background checks required for the role, as determined by the University.

    Your application must address the selection criteria. Please refer to 'How to apply for Monash Jobs'.


    Ms Bree Grinlinton, Director, Strategic Delivery, [email protected]

    Position Description

    CRM Business Manager

    Closing Date

    Monday 27 May 2024, 11:55pm AEST

    Supporting a diverse workforce

    Email Job Apply now

    Monash University recognises that its Australian campuses are located on the unceded lands of the people of the Kulin nations, and pays its respects to their elders, past and present.

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